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In progress Refund

Post by minneauxx on January 5th 2016, 7:19 am

i paid for a domain and never approved, a refund will be a fair deal here..thanks

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In progress Re: Refund

Post by SLGray on January 5th 2016, 11:56 am

When did you purchase this domain name?

Is this the forum in question: http://www.certifiedvendor.org/ ?


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In progress Re: Refund

Post by minneauxx on January 5th 2016, 4:06 pm

no
its koftown.africamotion.com

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In progress Re: Refund

Post by APE on January 5th 2016, 9:00 pm

When did you pay for the domain name ?
how did you pay for the name ?
What is the domain name you asked for ?
What is your main forum URL before paying for your domain ?
Do you have a copy of the Email you got when you paid for it.
Can you please give me a screen shot of this page
ACP >> Misc TAb >> the top part of the form. Your looking to screen shot the Credits part so we can see if your payment was took





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In progress Re: Refund

Post by SLGray on January 6th 2016, 2:11 am

Did you purchase the domain name through Forumotion?

Also I get this page when I try the link you posted:  http://www.hugedomains.com/domain_profile.cfm?d=africamotion&e=com .

Is this the domain part that you purchased:  africamotion.com.


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In progress Re: Refund

Post by Leviosa on January 6th 2016, 3:44 pm

Hello,

Could you please give me the original url of your forum ?

Thanks in advance

Regards
Buttercup


No help without your forum url
No support via private message



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In progress Re: Refund

Post by minneauxx on January 6th 2016, 8:48 pm

koftown.africamotion.net

and i paid for domain to change..never happened

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In progress Re: Refund

Post by minneauxx on January 6th 2016, 8:56 pm


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In progress Re: Refund

Post by brandon_g on January 6th 2016, 10:11 pm

Hello,

How long ago did you pay for it? It can take time for these things to process and come into effect. This is dicated by international laws, things beyond forumotion control.


-Brandon


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In progress Re: Refund

Post by APE on January 6th 2016, 10:27 pm

did you pay for your Domain here >>

If yes then this is not us.

You need to call them and talk to them about your Domain.

If you did the change on your forum ACP and got credits from us then we can help more.

Please take a screen shot of your ACP

The part we need is the following:
ACP >> Misc Tab >>
we want to see this part of your forum
my screen shot:

We also need a screen shot of the following page

Without this data we can not help any more





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In progress Re: Refund

Post by SLGray on January 7th 2016, 1:53 am

@minneauxx wrote:koftown.africamotion.net

and i paid for domain to change..never happened
Why are you buying a domain name for a forum that has been ban?


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In progress Re: Refund

Post by APE on January 7th 2016, 1:57 am

Hello @SLGray I have also seen this and have sent a PM to @buttercup about this thread.

The domain name looks to be outside of our system anyway it was not paid for in our tools and it was not from us that i can tell the system is not our problem.





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In progress Re: Refund

Post by SLGray on January 7th 2016, 1:58 am

africamotion.net is an extension used by Forumotion.  The topic starter has never said what the domain name is.


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In progress Re: Refund

Post by APE on January 7th 2016, 2:17 am

Huge domains.com is not a forum domain system we use





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In progress Re: Refund

Post by SLGray on January 7th 2016, 2:34 am

I mean the extension africamotion.net is one used by us.  It is not a domain name extension.


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In progress Re: Refund

Post by APE on January 7th 2016, 2:56 am

yes he wants a refund for the domain name he paid for but he used the Hugedomains.com to buy the domain he wanted Not by use in the ACP So there is Nothing we can do to get he's money bak he has to go to the main domain suppler





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In progress Re: Refund

Post by minneauxx on January 7th 2016, 7:22 am

don't worry about the money is cool.
so which extension do i use on formation when creating a forum then?

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In progress Re: Refund

Post by SLGray on January 7th 2016, 7:42 am

What exactly do you want your link to be?


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In progress Re: Refund

Post by minneauxx on January 7th 2016, 7:45 am

before am ready to pay for a domain.
when creating a forum and making it ready..
which of them should i choose?

forumation.cc ?
africamotion.net ?
etc etc..

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In progress Re: Refund

Post by SLGray on January 7th 2016, 7:48 am

These are free:
forumation.cc ?
africamotion.net ?
etc etc..

Domain name will only end with com, org, net, etc.

For example free:  help.forumotion.com
Domain Name:  help.com


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In progress Re: Refund

Post by minneauxx on January 7th 2016, 7:52 am

yes i understand..

since africamotion.net is an extension..because the previous 1 i did, i used africamotion.net before i paid of domain..so in order not to mess it up this time..
which of them should i choose, the free domain.

before i pay for domain

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In progress Re: Refund

Post by SLGray on January 7th 2016, 7:55 am

Wait a minute.  Are are creating a forum now?  Is yes, you can pick whatever extension that you want that is available to you.  If you are going to buy a domain name through Forumotion, your only choices will be .com, .net, .biz, and ,org.


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In progress Re: Refund

Post by APE on January 7th 2016, 4:16 pm

OK you want to make a new forum with us right ?

If that is right you will first need to make your forum..

Once you made your forum go to the following page
ACP >> Misc Tab at the top of the page (Must be logged in as founder only) >>    Credits management >> Buy credits Pick from one of the systems we have to pay for credits.

Now you may have to hold on for credits to show in your ACP something upto 48hrs but most of the time there in really fast.

Once you have your credits:
ACP >> Misc Tab at the top of the page (Must be logged in as founder only) >> Credits management >> Spend credits pick the Domain name icon Then pick what you want from the tools there.

Doing it this way we can help you if anything was to go wrong.
Buying a domain name from outside forumotion is not our problem if some thing was to go wrong and we can not really help you on anything that may go wrong when you have that domain as we did not sell it to you.

We only give Free support for our own Domains sold by us using the ACP





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