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Members logging in Issue

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In progress Members logging in Issue

Post by richard liggins on September 2nd 2016, 1:14 pm

Hi

I have had a member say he cannot log into the forum using his details, after I logged out I tried to get back into the forum and did with no problem.

I asked in a post for a few members to log out and in again into the forum to see if it was isolated case of this member not being able to log in or a bigger issue.

Two manage to log in with out problem and one has the same issues as the one wh brought this to my attention.

The issue are from the member who PM me are

"It won't let me get as far as a password Richie. Won't accept on and keeps trying to change page or also keeps asking to autofill password!!! But won't let me type it!! I get the impression some other site has piggybacked onto the log in page!!! And is creating hell!!"

Your help in this matter would be appreciated


Richie

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In progress Re: Members logging in Issue

Post by Luffy on September 2nd 2016, 1:42 pm

Hello there,

Probably your problem is this one?
http://help.forumotion.com/t145609p150-only-topic-ads-redirection-mobile-pc#1024113

If it is i suggest you provide us with the necessary photos and information in order for us to move on.

Thanks!






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In progress Re: Members logging in Issue

Post by richard liggins on September 2nd 2016, 2:19 pm

@Luffy wrote:Hello there,

Probably your problem is this one?
http://help.forumotion.com/t145609p150-only-topic-ads-redirection-mobile-pc#1024113

If it is i suggest you provide us with the necessary photos and information in order for us to move on.

Thanks!

I have paid for the adverts to be taken off the forum which has allowed both members to log in but one of them is still getting the spam pop ups

1 http://www.d-doldcomrades.net/

2.

3. Members reply to where the pop ups come up: It just comes up randomly mate did it when I logged in and when I open the links

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In progress Re: Members logging in Issue

Post by Luffy on September 2nd 2016, 3:08 pm

This problem doesn't occur to me so it's probably something in your country that's why. Are ads disabled for guests too or just for members?






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In progress Re: Members logging in Issue

Post by richard liggins on September 3rd 2016, 8:56 am

Luffy Hi

Guest to

This issue was reported to me by one member, I hadnt come across this personally so I asked a few members to log out and log back in again.

3 members did this two got back in with no issues and one had the same problems as the one who reported it, ie bombarded with adverts when trying to log in..

I then decided to deactivate the adverts which allowed these two members to log in but one is still getting this spam pop whilst in the forum,it could be more members who are having this issue but not reporting it

Richie

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In progress Re: Members logging in Issue

Post by brandon_g on September 3rd 2016, 3:45 pm

Hello,

For the user who is getting the 'spam pop up' , may you ask them to clear their cache and cookies and see if that helps? If it doesn't, then it is probably not a forumotion issue. If all adverts are disabled, then the ads cant be causing their problem.

-Brandon


Last edited by brandon_g on September 3rd 2016, 5:28 pm; edited 1 time in total


Remember to mark your topic when a solution is found.

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In progress Re: Members logging in Issue

Post by richard liggins on September 3rd 2016, 4:28 pm

-Brandon Hi

Yes I pass this on to the member and get back to you

The member cleared all his cache and cookies in the 02 shop when he thought he had a problem with his samsung 4 he has tried the forum again but get bombarded by spam when he tries to move around the forum, any othersuggestion what it might be!

Richie

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In progress Re: Members logging in Issue

Post by SLGray on September 3rd 2016, 8:08 pm

Ask the member to also run a scan on his/hers device.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Members logging in Issue

Post by richard liggins on September 4th 2016, 7:57 am

Thanks SLGray will do

Richie

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In progress Re: Members logging in Issue

Post by Leviosa on September 5th 2016, 10:14 am

Hello,

Is the member still having thos problems ? I have seen that you have paid to disable ads for guests and members on the 4th so it shouldn't have this problem. Also if you can tell us the location of the member, if it is a problem with a banner from one of our ad providers we cant to be able to identify it quick and the location would greatly help.

Thank you,


No help without your forum url
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In progress Re: Members logging in Issue

Post by richard liggins on September 6th 2016, 10:11 am

@Leviosa wrote:Hello,

Is the member still having thos problems ? I have seen that you have paid to disable ads for guests and members on the 4th so it shouldn't have this problem. Also if you can tell us the location of the member, if it is a problem with a banner from one of our ad providers we cant to be able to identify it quick and the location would greatly help.

Thank you,

Morning Leviosa.


Thank your post.

I have asked him if he is still having the issue (reply in personal message to you)

Location Plymouth UK

Hope this helps

Richie

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