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Member Lost Smilies

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In progress Member Lost Smilies

Post by richard liggins on October 16th 2016, 7:09 pm

Hi All

We have a member who has lost all the smllies on the left hand side box has disappeared as well when he is posting, I cannot work it out why as no one else has reported it happening!

Any idea plesae

richard liggins
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In progress Re: Member Lost Smilies

Post by skouliki on October 16th 2016, 7:32 pm

hello
tell your member to clear the cache & cookies in his/her browser and retry

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In progress Re: Member Lost Smilies

Post by Valoish on October 16th 2016, 8:06 pm

Is the member using iOS when trying to post?

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In progress Re: Member Lost Smilies

Post by richard liggins on October 16th 2016, 8:19 pm

@Valoish wrote:Is the member using iOS when trying to post?

Yes he is Valoish

richard liggins
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In progress Re: Member Lost Smilies

Post by richard liggins on October 16th 2016, 8:25 pm

@skouliki wrote:hello
tell your member to clear the cache & cookies in his/her browser and retry

i dont now, do they have Cache & Cookies on IOS if so I tell him to clear them

richard liggins
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In progress Re: Member Lost Smilies

Post by SLGray on October 16th 2016, 9:09 pm



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Member Lost Smilies

Post by richard liggins on October 16th 2016, 10:00 pm

Thank you SL Gray, not the answer the member will want to here but a answer to why he is having a issue with the smilies.

Richie

richard liggins
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In progress Re: Member Lost Smilies

Post by Valoish on October 16th 2016, 10:03 pm

@richard liggins wrote:
@Valoish wrote:Is the member using iOS when trying to post?

Yes he is Valoish

Ever since Apple released iOS 10, there have been issues with displaying the reply box/editor on Forumotion. The issues include:
Missing toolbar, missing smilies, reply box is only one line in height, text isn't visible in reply box, etcetc.
Please refer to the link SLGray posted above for full details.

Unfortunately, there is nothing Forumotion's Tech Team can do at the moment to fix the issue. The only thing that can be done is to wait for Apple to release an update/patch to their iOS 10.

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In progress Re: Member Lost Smilies

Post by Captain Hunk on October 19th 2016, 9:45 pm

@Valoish wrote:
@richard liggins wrote:
@Valoish wrote:Is the member using iOS when trying to post?

Yes he is Valoish

Ever since Apple released iOS 10, there have been issues with displaying the reply box/editor on Forumotion. The issues include:
Missing toolbar, missing smilies, reply box is only one line in height, text isn't visible in reply box, etcetc.
Please refer to the link SLGray posted above for full details.

Unfortunately, there is nothing Forumotion's Tech Team can do at the moment to fix the issue. The only thing that can be done is to wait for Apple to release an update/patch to their iOS 10.

This is the exact bug a member of mine is having ever since Apple updated his iOS. He is able to use the chat box though, but posting when creating a thread, relying to a post, or writing one on their wall via Visitor Messages don't work. I'm glad someone brought this up. And thank you, @Valoish , for addressing this the best way you can. We will have to wait for Apple to update their iOS and see if that alone will remedy this bug.

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In progress Re: Member Lost Smilies

Post by Leviosa on October 20th 2016, 9:48 am

Hello,

The forumotion team has worked on a way to fix this incompatibility problem between the web version and the new version of IOS. Normally, the editor should be now available as it was before.


No help without your forum url
No support via private message



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