Malware is popping up

by jeffcpr March 25th 2018, 5:21 am

I was informed by a new member that signed up that we have Malware called MacKeeper. Is this an issue an how can we fix this. my forum is http://floattubeforum.do-talk.com/forum

by jucarese March 25th 2018, 1:50 pm

mackeeper, it's not a malware, it's software that can be installed without our knowing it, when we use torrent links in our mac,If you have private advertising, a warning could come out if a banner contained that type of downloadable software

by jeffcpr March 25th 2018, 3:57 pm

Ok is there a way to remove it still?

by jucarese March 25th 2018, 4:05 pm

if the advertising is your own you should check the banners that come out and also control the links of the custom widgets in case they had some code that redirected to that type of software.It is important that you get a screenshot of that message that goes out to that user so you have more information where you can search

by jeffcpr March 25th 2018, 4:52 pm

Ok thanks

by **Ape** March 25th 2018, 9:49 pm

I do not see any popup's on your forum when I look at your site.
It could be something you have installed on your Widget's try and turn them off and see if the problem shows up still.

by SenseiShane March 29th 2018, 7:31 pm

I am having a similar problem. When users of my forum try to access it via a mobile device using their browser, they are redirected to a phishing scam landing page scaring them with a virus infection warning. This is very professional, why is this happening on mobile devices, but computers are fine. Please help. I don't have any advertising set up for my page, unless forummotion is putting it there.

by **brandon_g** March 29th 2018, 11:47 pm

SenseiShane wrote:I am having a similar problem. When users of my forum try to access it via a mobile device using their browser, they are redirected to a phishing scam landing page scaring them with a virus infection warning. This is very professional, why is this happening on mobile devices, but computers are fine. Please help. I don't have any advertising set up for my page, unless forummotion is putting it there.

This likely caused by an ad for sure. Mobile has different ads then pc which is why it only affects mobile.

What is the url of the forum? Please ask your users if they are viewing the site on classic or mobile version, ask them for a screenshot of the message itself along with the ad displayed on the page. If they provide the url of the ad, that would be helpful too.

-Brandon

by SenseiShane March 30th 2018, 12:34 am

The URL briefly is adexchange, then is redirected again to publicityssofinstallsweb.site. How do you allow these criminals to run adds on your pages? This has been a problem for months for us. My forum address is http://living-warrior.forumotion.com/

by **brandon_g** March 30th 2018, 4:02 pm

Code:: [b]- Url of your forum[/b] [b]- Ads displayed on PC, on tablet, on mobile: - Image location (copy and then past here) [spoiler][img]http://i68.servimg.com/u/f68/18/51/81/51/ads_vi11.png[/img][/spoiler] - The link location (copy and then past here) [/b] [spoiler][img]http://i68.servimg.com/u/f68/18/51/81/51/ads_vi10.png[/img][/spoiler] [b]- Link on the ads and copy-past the final link[/b]

I already have forum url and know its mobile, just need the rest. Also is this happening from mobile version or classic version?