[Only Topic] (#3689) Problem with password resets?

Only Topic: 
If you are the founder of the forum, please send in a PM this information to SLGray or APE

Code:

[b]Forum's Link[/b]:
[b]Creation Email[/b]:
[b]Link to this Topic[/b]:

Is there a problem with password resets?

First with my Admin password on my forum

Now with my first account here in the suport forum

When I use the "forgotton password" option i receive the email to reactivate. BUT the passord supplied is "use the password you used when registering" Which of course I've forgotton! And ruond and round I go!

Hello @Rosana2

Yes, there is a current problem with that. I guess it will be fixed soon. In the meanwhile, if you forgot the password as the founder please read this post and submit the following information to either SLGray, APE, Luffy or brandon_g by PM
-URL of your forum
-The email of foundation of your forum

If you are a member of a forum or you have another account that is not the founder one, you will need to either wait until this problem is fixed or contact with an administrator of the forum in order for them to restore your password.

These are the resources we have right now for password recoveries. I'm sorry for the inconvenience. I'm sure the technicians will deal with the problem very soon but in the meanwhile we will have to adapt a little bit.

Best regards.

Hi

My user resets his password and he received the email like this

Code:

Hello badboy

You are receiving this e-mail because you have (or someone pretending to be you has) requested a new password to be sent for your account on Nhóm Chợ. If you did not request this e-mail then please ignore it, if you keep receiving it please contact the board administrator.

To use the new password, you need to activate it. To do this, click the link provided below.


Click here


If successful you will be able to login using the following password:

Password: The one you chose during your registration

Of course, you can change this password yourself via the profile page. If you have any difficulties, please contact the board administrator.


He forgets his password and it says

Password: The one you chose during your registration

Confused

Hello,

This is a known issue. Please read here: https://help.forumotion.com/t155920-only-topic-problem-with-password-resets#1074042

Best regards

oh Thank You very much

Mod, you can delete this topic

mpelmmc wrote:Hello @Rosana2

Yes, there is a current problem with that. I guess it will be fixed soon. In the meanwhile, if you forgot the password as the founder please read this post and submit the following information to either SLGray, APE, Luffy or brandon_g by PM
-URL of your forum
-The email of foundation of your forum

Thanks for the reply. Then its not me!
I will do that.

Has this been fixed or is there an ETA. I am having the same issue with a freshly created Forum ??

Hello @Gregg,

There is no fix yet, but if you need a new password for a founder account, feel free to send a PM to a staff member with the URL of the forum and the email address used at its creation.

Regards,
Shadow

I've locked myself out of my forum. But every time i go to get a new password the email sends and gives me a link with no now password.

http://alteredmind.forumotion.com I had to go through a recovery on my pc which is making it even harder...

Hello @Grave Breaker

Please read this topic:
https://help.forumotion.com/t155920-only-topic-3689-problem-with-password-resets#1074042

Best regards.

I have a couple users that have been unable to reset passwords in the past couple days. Is this affecting some users as well as some founders?

I have told them to be patient, but have not tried changing their passwords myself.

It is affecting everyone.

i want to change my password for this site but i do not know my current one.. when i click on forgot password i get an email that says:
password: the one you use when you registerd


By APE

Hi,

Do you mean changing your password for your forum ? If so then, you should read this thread: https://help.forumotion.com/t155920-only-topic-3689-problem-with-password-resets

no not my forum for this help site i was only able to get in with topic it

PurpleTears wrote:no not my forum for this help site i was only able to get in with topic it

I see so you're saying on the support forum. As far as I know, the thread that I'd linked to you is a known issue and might also affect the support forum. Hoping it will be fixed soon.

PurpleTears wrote:no not my forum for this help site i was only able to get in with topic it

If you message one of the support forum admins (SLGray, Ape, Shadow), then they might be able to help you reset your password here in the mean time.

Topics Merged



The issue affects all forums.

Hello @PurpleTears

If you PM me with your new password I will be happy to change it for you.

APE.

pm sent

The issue should be fixed now. You will not receive a new password in the email now, but a link.

PurpleTears wrote:pm sent

your problem is now solved your password has been changed.

@APE I have no pm , the only way i was able to get in was by using facebook


sorry blonde moment lol this is solved

hello,

a patch for this problem was sent online. then, you can recover your account password again as you used to do by asking the forum

we apologize for the inconvenience caused