Forum's own images not showing

[Steve Bull]

Technical Details

Forum version : #phpBB2
Position : Moderator
Concerned browser(s) : Mozilla Firefox
Screenshot of problem : https://i.imgur.com/YqRN7lp.png
Who the problem concerns : Yourself
When the problem appeared : A few months ago
Forum link : https://www.thedarkcity.net/

Description of problem

The forum's own images don't load, resulting in the screenshot shown. No background, or custom icons, etc. And the layout is also affected. User avatars also do not show, but images embedded into posts/comments do show normally.
Adverts on the page also seem to show normally.

I'm using Firefox, on a Mac. Both browser and OS fully updated.

I've asked around, and apparently no other user is having this problem. It just seems to be me, and I have no idea why.
It seems to also be happening on other Forumotion sites I try to visit, inclluding this one.


Additional: I have checked other browsers, and my anti-virus, and have not got any ad-blockers.
I have been advices by both Firefox and Apple (Mac) support that this is an issue with the forum, and not with the OS or browser.
On further investigation, I've also found that each time I clear my own cache, the forum momentarily works. Then, once open, as soon as the first cookie appears from the Forumotion forum, the problem resumes (no site images). I have again been advised by Firefox support that this is an issue with specific cookies coming from the forum and Forumotion.

[skouliki]

hello

all the forum images are loading just fine for me

my advice is to try another browser, clear your browser cache and check your antivirus settings
you can also ask the support of Mac

since this is not a forumotion issue and it is related to your device i will lock this thread

[skouliki]

*the member request the thread to be reopened

@Steve Bull using all browsers, laptop and mobile i can not generate your issue for me all images are loading fine

images are uploaded with our hosting service servimg did you check if you have blocked somehow servimg ?

[Steve Bull]

I can not find anything in my own system that would be blocking anything from Forumotion or this particular forum, which i have used often. I have tried reseting everything several times to be sure.

Additional: I have checked other browsers, and my anti-virus, and have not got any ad-blockers.
I have been advices by both Firefox and Apple (Mac) support that this is an issue with the forum, and not with the OS or browser.
On further investigation, I've also found that each time I clear my own cache, the forum momentarily works. Then, once open, as soon as the first cookie appears from the Forumotion forum, the problem resumes (no site images). I have again been advised by Firefox support that this is an issue with specific cookies coming from the forum and Forumotion.

[skouliki]

can you open and see this site ? https://servimg.com

[Steve Bull]

can you open and see this site ? https://servimg.com

Yes, the site opens and can be seen.

[skouliki]

check this on your forum

Click the Site Identity Button (the website’s icon to the left of its address).
Click the More information… button in the prompt. The Page Info window will open.
Select the Permissions panel.
Make sure Allow is selected next to Load Images.

[skouliki]

additional steps

Open Mozilla Firefox.
Type about:config in the address bar.
Click the I accept the risk button.
Search for and double-click on permissions.default.image.
In the box that pops up, make sure the value is 1.
Close and re-open the browser window.

[Steve Bull]

"Load Images" is not in the options under preferences, as this option was removed by Firefox and put in domain control. By default, images are allowed.
I have also checked about:config, and the value is already set to 1.

[skouliki]

do you see here the avatars ?

[Steve Bull]

No, I am not seeing the avatars here.
Though I am seeing images and avatars and everything else on all other sites and forums hosted by other companies. its just Forumotion I'm having trouble with.

[skouliki]

iam 95% sure that the forumotion images are blocked

can you close your antivirus and retry

[Steve Bull]

I have just tried at your direction, and I even tried resetting all of settings entirely. No change. As soon as any cookies are loaded from a Forumotion page, images disappear.

[skouliki]

what antivirus you have/?

[Steve Bull]

AVG for Mac.
And yes, I've already tried resetting, disabling it, reinstalling it, going throuhg it piece by piece to make sure its not blocking anything either from the particular forum, from Forumotion or from servimg. I can find nothing in there which would be blocking anything.
Its currently disabled while I'm working on this, and the problem is still happening.

[skouliki]

sorry any random setting can block the images
we can keep guessing and guessing

i will post my general advice again , this is all the personal help i can give you


- Clear cookies and cache
- Check image permissions for a specific website
- Some Internet security software (including antivirus and anti-spyware programs, firewalls, privacy programs, and others) may identify and block certain images as web bugs or may prevent images from animating..check the settings for your Internet security program to make sure it allows images to load
- Extensions
- If you are using any sort of web accelerator software, disable it and see if images load properly
- Enable Cookies on firefox Firefox by clicking the Open menu button menu icon in the upper right-hand corner of the browser bar, click options...Privacy & Security...in the "Enhanced Tracking Protection" section, select standard
- Open the AVG program..click the Firewall component...next to the Firewall mode option, click change...select the option "Disable Firewall Protection" (or "Turn firewall protection off")..click ok to unblock a site

[Steve Bull]

Thank you for trying, but all of this I have done before a few times.

[skouliki]

can you see this image ? https://i.servimg.com/u/f30/16/50/03/07/a_cate11.jpg

[Steve Bull]

When I click the link directly, yes.

[skouliki]

we had a maintenance yesterday and the technicians had restarted the cache servers
can you check if your issue persists, please