Cannot Access Website via Founder Account

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Solved Cannot Access Website via Founder Account

Post by mdalchemists on Wed Oct 24, 2012 12:14 am

Hello,

I'm trying to figure out what's going on with our site. Earlier today, our site went down for "maintenance." I posted an image below of what the site looks like when attempting to get on. Everyone is able to log-on to their account, but cannot actually access the website.

The issue arises when we attempt to log-on with the founder account. The founder account cannot access the site at all, not even by logging in. We're trying to determine if the account was hacked. The site has been down for most of the day (at least 8 hours). As this is my first time posting on the site, I am unable to PM a staff member. The creation e-mail is no longer available, but the founder account is under a different e-mail address.

Would it be possible to determine if our account was hacked or how we can regain access through the founder account?

Original URL was: http://mdalchemist.darkbb.com/
Our current URL is: http://www.mdalchemists.com/




EDIT:

We are now very sure that this is due to a hacker, as things are vanishing from the front page. When I try to log onto the founder account, this happens:



We are now currently waiting on a response to our PM.


Last edited by mdalchemists on Wed Oct 24, 2012 4:58 am; edited 2 times in total

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Solved Re: Cannot Access Website via Founder Account

Post by SLGray on Wed Oct 24, 2012 12:17 am

Please read this - https://help.forumotion.com/t93821-lost-founder-s-password . You will need one more post to send a private message.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: Cannot Access Website via Founder Account

Post by mdalchemists on Wed Oct 24, 2012 12:19 am

Thank you for sending me this link.

I would like to keep this thread open until there is a resolution with a PM or if contacting a staff member does not result in resolving the issue.

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Solved Re: Cannot Access Website via Founder Account

Post by mdalchemists on Wed Oct 24, 2012 4:59 am

Our site is currently being hacked. We posted another topic to show the brevity of the situation, but it was locked and we were told to post here.

At this point we have groups that have been deleted and for all we know, our numerous topics we've spent years writing are being deleted. I am aware we need to wait for the staff we PMed to respond, but if there is another available staff member online that we could PM, that would be most appreciated.

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Solved Re: Cannot Access Website via Founder Account

Post by SLGray on Wed Oct 24, 2012 5:00 am

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

Please try to stay calm. You will need to wait until your private message is read by the staff member.


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Solved Re: Cannot Access Website via Founder Account

Post by tomjigsaw on Mon Oct 29, 2012 5:40 pm

problems with webmasters who took revenge
on forum - removed all admins & banned the
current forum admin.
hopefully can get password reset

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Solved Re: Cannot Access Website via Founder Account

Post by Jophy on Tue Oct 30, 2012 4:21 am

Hello,

Read this for additional help/info too:
https://help.forumotion.com/t75418-my-forum-was-hacked
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Solved Re: Cannot Access Website via Founder Account

Post by Shadow on Tue Oct 30, 2012 10:23 am

Solved via PM
Topic Solved & Locked
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