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Cannot Access Website via Founder Account

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Solved Cannot Access Website via Founder Account

Post by mdalchemists Tue 23 Oct 2012 - 18:14

Hello,

I'm trying to figure out what's going on with our site. Earlier today, our site went down for "maintenance." I posted an image below of what the site looks like when attempting to get on. Everyone is able to log-on to their account, but cannot actually access the website.

The issue arises when we attempt to log-on with the founder account. The founder account cannot access the site at all, not even by logging in. We're trying to determine if the account was hacked. The site has been down for most of the day (at least 8 hours). As this is my first time posting on the site, I am unable to PM a staff member. The creation e-mail is no longer available, but the founder account is under a different e-mail address.

Would it be possible to determine if our account was hacked or how we can regain access through the founder account?

Original URL was: http://mdalchemist.darkbb.com/
Our current URL is: http://www.mdalchemists.com/

Cannot Access Website via Founder Account 35i6alx


EDIT:

We are now very sure that this is due to a hacker, as things are vanishing from the front page. When I try to log onto the founder account, this happens:

Cannot Access Website via Founder Account HACKED

We are now currently waiting on a response to our PM.


Last edited by mdalchemists on Tue 23 Oct 2012 - 22:58; edited 2 times in total
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Solved Re: Cannot Access Website via Founder Account

Post by SLGray Tue 23 Oct 2012 - 18:17

Please read this - https://help.forumotion.com/t93821-lost-founder-s-password . You will need one more post to send a private message.


Cannot Access Website via Founder Account Slgray10

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Solved Re: Cannot Access Website via Founder Account

Post by mdalchemists Tue 23 Oct 2012 - 18:19

Thank you for sending me this link.

I would like to keep this thread open until there is a resolution with a PM or if contacting a staff member does not result in resolving the issue.
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Solved Re: Cannot Access Website via Founder Account

Post by mdalchemists Tue 23 Oct 2012 - 22:59

Our site is currently being hacked. We posted another topic to show the brevity of the situation, but it was locked and we were told to post here.

At this point we have groups that have been deleted and for all we know, our numerous topics we've spent years writing are being deleted. I am aware we need to wait for the staff we PMed to respond, but if there is another available staff member online that we could PM, that would be most appreciated.
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Solved Re: Cannot Access Website via Founder Account

Post by SLGray Tue 23 Oct 2012 - 23:00

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

Please try to stay calm. You will need to wait until your private message is read by the staff member.


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Solved Re: Cannot Access Website via Founder Account

Post by tomjigsaw Mon 29 Oct 2012 - 12:40

problems with webmasters who took revenge
on forum - removed all admins & banned the
current forum admin.
hopefully can get password reset
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Solved Re: Cannot Access Website via Founder Account

Post by Jophy Mon 29 Oct 2012 - 23:21

Hello,

Read this for additional help/info too:
https://help.forumotion.com/t75418-my-forum-was-hacked
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Solved Re: Cannot Access Website via Founder Account

Post by Shadow Tue 30 Oct 2012 - 5:23

Solved via PM
Topic Solved & Locked
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