Trying to access my founder admin account to my forums

[Marc99]

Hi

I'm urgently trying to get access to my founder account of my forum so that I can delete a very inappropriate image that has been posted on there.  The problem is I have forgot my password to this account, and that the email address I used when I created my forums, I have long since deleted that email address.  

I have looked in the FAQ and it says to PM Buttercup with the relevant info, but I have not yet posted enough messages to send PM's!  

Please advise what I can do.

Thanks

[Marc99]

Oh it's OK now.  Just realised I only need to post just one message to be able to send PM's.  So I'll do that now and hopefully solve my problem.  In the meantime if you could please leave this thread here for the meantime at least, otherwise if it's deleted my postings will go back to 0 and I won't be able to send PM's again.  Thanks

[Derri]

You did read this thread right?

https://help.forumotion.com/t127211-password-problems#849991

[Marc99]

Yes I read that thread.  But I had to post a message to ask for advice as it said I hadn't posted enough messages to send PM's.  Didn't know how many messages was required.  But then realised only one message was required.

[brandon_g]

Hello,

Have you sent the pm? Is your issue being resolved or do you need any other assistance?

-Brandon

[Marc99]

Hi

I have sent the PM to Buttercup.  Just awaiting a reply back again and hopefully my problem resolved.

[brandon_g]

Ok, just so you are aware, Buttercup will offline until tommorow morning, so expect atleast that long for a reply. If it is urgent, I would advise sending a pm to a different staff such as Derri (who is online now) so they can reset it for you more quickly. Just a friendly note there for you, of course it is your decision, just wanted to let you know about Buttercup not being online until tommorow.

P.s if you think the topic solved and mark it, the staff will just lock it and move it, they dont delete topics here .

Regards,
-Brandon

[SLGray]

Delete Buttercup pm and send me one.

[Marc99]

Thanks for your advice.  I've just sent a PM to Derri.  I'll delete the PM I sent to Buttercup.  Thanks.

I'll let you know once my problem is resolved.

[SLGray]

I can help you.

[brandon_g]

Your welcome anytime .

-Brandon

[Marc99]

Thanks to Derri and all involved.  My forum issue is solved now. Great stuff! Much appreciated.  Thanks again!

[SLGray]

Topic solved and archived