The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Posts mysteriously disappearing?

+4
SLGray
Ivan White
Sanket
Lorissa
8 posters

Go down

Solved Posts mysteriously disappearing?

Post by Lorissa 22/3/2013, 18:35

Hello!

I'm a co-admin of the Cutting Edge forum and we seem to be losing posts. All of them appear to have been lost from the same topic header, but other than that, there isn't any rhyme or reason to it. What I was wondering is: Does Forumotion have a self-cleaning feature, i.e. posts in older threads or older posts in threads with many posts will be deleted automatically to save on bandwidth?

We're a bit concerned because we have had issues with hackers in the past and would like to make sure that we are not, once again, being hacked. We know none of our moderators went around randomly deleting posts willy-nilly so either it's a big glitch, a hacker, or a self-cleaning feature. Hopefully this problem can be rectified and a suitable explanation for this anomaly can be found.

Thanks in advance,
~Lorissa
avatar
Lorissa
New Member

Posts : 3
Reputation : 1
Language : English

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Sanket 22/3/2013, 18:37

The auto prune feature, are you aware of it?

General>Categories and Forums
Click on a forum name.
At the bottom, the auto prune thingy.

Check that.
Sanket
Sanket
ForumGuru

Male Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Ivan White 25/3/2013, 00:50

As Lorissa's co-administrator at Cutting Edge, I can confirm that the problem is not because of auto-pruning, since that facility has never been switched on.

Strangely enough, the problem appears to be limited to one thread ('Evidence for the existence of God') on our religion board. The missing posts have reappeared in a locked thread, but it isn't possible to do the obvious thing and merge them with the later posts:
http://cuttingedge2.forumotion.co.uk/f1-religion-and-related-issues

You may recall that we recently had a glitch which was banning members with certain IPs. As we don't know what caused this problem, I don't think we should mark it 'solved' just yet, if that's okay with you.
Ivan White
Ivan White
Forumember

Male Posts : 52
Reputation : 4
Language : English

http://cuttingedge2.forumotion.co.uk/

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by SLGray 25/3/2013, 03:07

There is a limit on how many messages there can be in a thread: https://help.forumotion.com/t1709-some-limits-of-forumotion-forum .

Messages in a subject: 990 messages (once the limit reached, the subject is locked and splitted)


Posts mysteriously disappearing? Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51463
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by The Godfather 25/3/2013, 10:03

Hello,

This seem's to be a technical problem! mwii we are checking to see if someting don't turn around.

Thank's for this report. i'll back soon with the news Hello
The Godfather
The Godfather
Administrator
Administrator

Posts : 5104
Reputation : 831

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Ivan White 25/3/2013, 11:56

SLGray. Many thanks for that information. Yes, our ‘Evidence for the existence of God’ thread and our five-word game both locked and split after 990 replies, but this one – ‘Can God love?’ – has 1,015 replies and hasn't locked:-
http://cuttingedge2.forumotion.co.uk/t481-can-god-love




Ivan White
Ivan White
Forumember

Male Posts : 52
Reputation : 4
Language : English

http://cuttingedge2.forumotion.co.uk/

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by kirk 25/3/2013, 12:02

Ivan White wrote:SLGray. Many thanks for that information. Yes, our ‘Evidence for the existence of God’ thread and our five-word game both locked and split after 990 replies, but this one – ‘Can God love?’ – has 1,015 replies and hasn't locked:-
http://cuttingedge2.forumotion.co.uk/t481-can-god-love





I was going to suggest checking the forums logs to see if any staff has been deleting them moving etc..
But since the godfather has replied, lets wait and see what the techs come up with, i am sure they will have it sorted asap Smile
kirk
kirk
Forumaster

Male Posts : 11037
Reputation : 653
Language : English,Vulcan,Klingon, Romulan,& Gorn

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Ivan White 25/3/2013, 16:00

I can confirm that there is nothing in the Cutting Edge security log to indicate that staff have deleted and/or moved posts.

We are grateful for the speedy response to our plea for help and for the various suggestions, and we look forward to reading what the techs discover. Thank you.
Ivan White
Ivan White
Forumember

Male Posts : 52
Reputation : 4
Language : English

http://cuttingedge2.forumotion.co.uk/

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Dave.cyco 25/3/2013, 23:50

I'd like to report this disappearing post issue as well on my forum: http://physicalculture.canadian-forum.com/forum

So far two members have reported the issue:
http://physicalculture.canadian-forum.com/t152p135-older-brokener-and-stubborner-one-greek-forges-ahead#15144
http://physicalculture.canadian-forum.com/t11p150-powered-by-sushi#15302

Looking forward to the solution. Thanks.


Last edited by Dave.cyco on 27/3/2013, 05:59; edited 1 time in total
avatar
Dave.cyco
Forumember

Posts : 31
Reputation : 1
Language : English

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by The Godfather 26/3/2013, 10:48

Hello,

The source of this problem was found and fixed. Therefore, you simply have to make a backup of the forum on a date before this disappearance to retrieve all your missing messages. Very Happy

We apologize for this inconvenience
The Godfather
The Godfather
Administrator
Administrator

Posts : 5104
Reputation : 831

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Ivan White 26/3/2013, 12:37

Many thanks for your assistance.

Solved.
Ivan White
Ivan White
Forumember

Male Posts : 52
Reputation : 4
Language : English

http://cuttingedge2.forumotion.co.uk/

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Dave.cyco 26/3/2013, 14:20

I for one would appreciate knowing HOW to what Godfather said before somebody comes along and locks this thread (and how can I know for sure when the first messages disappeared?). Thanks.
avatar
Dave.cyco
Forumember

Posts : 31
Reputation : 1
Language : English

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Sanket 26/3/2013, 15:15

Dave.cyco wrote:I for one would appreciate knowing HOW to what Godfather said before somebody comes along and locks this thread (and how can I know for sure when the first messages disappeared?). Thanks.
Here is a tutorial on how you backup Wink
https://help.forumotion.com/t9692-the-utilities-backup-and-restore
Sanket
Sanket
ForumGuru

Male Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Dave.cyco 26/3/2013, 17:08

Sanket you are always more than helpful. Thanks.

But wait a sec, will this restore the forum to that state, and thus remove all message since that date?
avatar
Dave.cyco
Forumember

Posts : 31
Reputation : 1
Language : English

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Sanket 26/3/2013, 19:08

Yes, i am afraid thats what will happen. TT
Sanket
Sanket
ForumGuru

Male Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Dave.cyco 27/3/2013, 05:43

Thank you. And there is no other known way to resolve this problem, except by erasing the entire community's doings within that time frame?
avatar
Dave.cyco
Forumember

Posts : 31
Reputation : 1
Language : English

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Sanket 27/3/2013, 05:45

Yes, there is no way. It would be better if you do the backup sooner than waiting so that you don't lose anymore data.
Sanket
Sanket
ForumGuru

Male Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Dave.cyco 27/3/2013, 05:47

Well, I guess it's time to make a poll on my forum. Thanks for the info. I no longer object to locking this thread.
avatar
Dave.cyco
Forumember

Posts : 31
Reputation : 1
Language : English

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Sanket 27/3/2013, 06:00

Topic Solved & Locked
Sanket
Sanket
ForumGuru

Male Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Dave.cyco 27/3/2013, 06:01

Final post! (yes I'm a dweeb :wouhou: )
avatar
Dave.cyco
Forumember

Posts : 31
Reputation : 1
Language : English

Back to top Go down

Solved Re: Posts mysteriously disappearing?

Post by Sir Chivas™ 27/3/2013, 06:21

Sanket, you forgot to lock and archive. Razz


Thread Locked & Archive.

Edit: By Sanket: I did not forget to lock or archive, my laptop crashed. Using my other Laptop now Razz
Sir Chivas™
Sir Chivas™
Helper
Helper

Male Posts : 6965
Reputation : 457
Language : EN, FR, ES
Location : || CSS || HTML || Graphics Designs || Support ||

Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum