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Credits purchased not updated

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Solved Credits purchased not updated

Post by spiritualwalkersadmin July 23rd 2013, 7:48 pm

I purchased 4000 credits via paypal for the forum spiritual-walkers.forumgreek.com on Saturday July 20, 2013. Paypal is a verified account and the transaction shows as successfully completed. Did i do something wrong? After the purchase the credits should have been added to my current balance. Instead i only see the credits i had left before the transaction.
Please assist me.
Thank you in advance.
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Solved Re: Credits purchased not updated

Post by SLGray July 23rd 2013, 7:56 pm

Moved to the Correct Section


Credits purchased not updated Slgray10

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Solved Re: Credits purchased not updated

Post by spiritualwalkersadmin July 25th 2013, 6:49 pm

Hello 
:bump:
still no word.
any mod can help?
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Solved Re: Credits purchased not updated

Post by SLGray July 25th 2013, 7:01 pm

spiritualwalkersadmin wrote:Hello 
:bump:
still no word.
any mod can help?
   Please don't use bold or color. Please keep to the default text. This is reserved for the staff for moderation.

Do you see the credits in the list that is in the administration panel?


Credits purchased not updated Slgray10

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Solved Re: Credits purchased not updated

Post by spiritualwalkersadmin July 26th 2013, 6:36 pm

No. I don't see the credits. Only the balance i had before the purchase. That is 500 credits, the credits i had before the purchase. If you require a screenshot of the paypal transaction i can provide. It appears completed successfully, 33.66 Euros for 4000 credits. A good 5 business days have passed, there shouldn't be any issues regarding credit card transfer, two years ago i did the same thing and it was instant.
Please look into this matter as i need to renew the ad-block feature, which is nearing expiration.
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Solved Re: Credits purchased not updated

Post by Sanket July 26th 2013, 8:11 pm

Please send me via PM the details of your payment & also a screenshot of the admin panel?
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Solved Re: Credits purchased not updated

Post by spiritualwalkersadmin August 3rd 2013, 6:23 pm

sent a pm as requested yesterday, with 2 imagesack links. still no news. 2 weeks passed, that is 10 business days. last time i did this i had no issues, it was instant. what's wrong. please help.
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Solved Re: Credits purchased not updated

Post by spiritualwalkersadmin August 6th 2013, 6:17 am

resent pm to sanket with new image links as requested initially. Waiting for news.
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Solved Re: Credits purchased not updated

Post by spiritualwalkersadmin August 8th 2013, 11:20 am

any news yet?
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Solved Re: Credits purchased not updated

Post by The Godfather August 8th 2013, 5:48 pm

Hello,

spiritualwalkersadmin wrote:I purchased 4000 credits via paypal for the forum spiritual-walkers.forumgreek.com on Saturday July 20, 2013. Paypal is a verified account and the transaction shows as successfully completed. Did i do something wrong? After the purchase the credits should have been added to my current balance. Instead i only see the credits i had left before the transaction.
Please assist me.
Thank you in advance.
can i have:


  1. indicated paypal transaction ID
  2. concerned forum url


thanks
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Solved Re: Credits purchased not updated

Post by spiritualwalkersadmin August 9th 2013, 8:28 am

Hello,

   spiritualwalkersadmin wrote:I purchased 4000 credits via paypal for the forum spiritual-walkers.forumgreek.com on Saturday July 20, 2013. Paypal is a verified account and the transaction shows as successfully completed. Did i do something wrong? After the purchase the credits should have been added to my current balance. Instead i only see the credits i had left before the transaction.
   Please assist me.
   Thank you in advance.


can i have:


   indicated paypal transaction ID
   concerned forum url



thanks
Sanket has already forwarded you the details you are asking. I can not pm you with the details too, pm feature must be blocked for you. Concerned forum url is already in your quote, spiritual-walkers.forumgreek.com. If you still require me to send you again these details, please provide a safe way. We are nearing 3 weeks now with the problem persisting, please assist... soonish...


Last edited by spiritualwalkersadmin on August 9th 2013, 8:57 am; edited 2 times in total
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Solved Re: Credits purchased not updated

Post by spiritualwalkersadmin August 10th 2013, 8:42 am

Just checked administration panel and the bought credits are added. Using them now. Thank you for your help. Case solved._
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Solved Re: Credits purchased not updated

Post by SLGray August 10th 2013, 10:38 pm

Topic Solved & Locked


Credits purchased not updated Slgray10

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