My users cann't change their emails even it's allowed in configuration!

Hello,

My users have sent me notification that they can't change their email. And I checked the settings, they are allowed to change emails by themselves. I also have tested as an normal member. I followed every instructions and filled in all the required info, but still can't change it! This message will pop up:




HELP PLEASE!!!
Thx

Can you please explain what you doing when you get that message?

And can you change member e-mail in administration panel?

Hello
That is because you have some required items , they have a * at their name like on forumotion , go in your profile -> Forum (Forumotion only!) *:

Have the * , they need to see where is that and fill the item.

Zyon wrote:Can you please explain what you doing when you get that message?

And can you change member e-mail in administration panel?

After changing the email and filling out all the required * fields and clicking save, this message pop up:



I can change the email at the admin pannel, but members should be do it themselves, right? Hope it can be fixed...Thanks!

candy_fear wrote:Hello
That is because you have some required items , they have a * at their name like on forumotion , go in your profile -> Forum (Forumotion only!) *:

Have the * , they need to see where is that and fill the item.

all the fields with * were filled...thx

Hi yes there is a problem on that page  the thing that needs to be done is they have to make sure they put date of birth in the text box for it to work you can not leave it as No Choice or it will give you the same warning you have to make sure all text is filled in.  then they must click Save Not reset.

Hope that helps

Ape

water278 wrote:

Zyon wrote:Can you please explain what you doing when you get that message?

And can you change member e-mail in administration panel?

After changing the email and filling out all the required * fields and clicking save, this message pop up:



I can change the email at the admin pannel, but members should be do it themselves, right? Hope it can be fixed...Thanks!

water278 wrote:

candy_fear wrote:Hello
That is because you have some required items , they have a * at their name like on forumotion , go in your profile -> Forum (Forumotion only!) *:

Have the * , they need to see where is that and fill the item.

all the fields with * were filled...thx

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!