Credits not applied to account

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Solved Credits not applied to account

Post by amanda76 on March 18th 2014, 5:10 pm

I purchased credits about 4 hours ago and while they typically show up right away, they're not being reflected in my account yet. I'm in a bit of a time crunch because I need them to renew my domain.
http://pugauthority.forumotion.net/

Thanks!

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Solved Re: Credits not applied to account

Post by Derri on March 18th 2014, 5:37 pm

Hi,

Did you buy them via Allopass or via Paypal?
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Solved Re: Credits not applied to account

Post by amanda76 on March 18th 2014, 8:31 pm

PayPal

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Solved Re: Credits not applied to account

Post by amanda76 on March 19th 2014, 1:56 am

Is it possible to extend the time I have to renew the domain? The credits still aren't showing.

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Solved Re: Credits not applied to account

Post by SLGray on March 19th 2014, 1:57 am

What is the date for the domain name to expire?


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Solved Re: Credits not applied to account

Post by amanda76 on March 19th 2014, 2:52 am

It expired, but I was told today (via email from Forumotion) that I still have 2 days to renew.

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Solved Re: Credits not applied to account

Post by SLGray on March 19th 2014, 4:55 am

After you purchased the credits, did you try to renew your domain name?


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Solved Re: Credits not applied to account

Post by Derri on March 19th 2014, 8:29 am

Hi,

If the credits haven't shown then you need to do the following.

Send a PM to Buttercup with https://help.forumotion.com/u6001

Your forum URL
A screenshot of the paypal receipt
The number of missing credits.

I don't know if that's all of the information you need but if its not then you'll be directed by Buttercup.
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Solved Re: Credits not applied to account

Post by Shadow on March 19th 2014, 10:03 am

Hello Amanda

Thanks for providing via PM, information Derri wrote. Smile

I am waiting for your answer

Regards

EDIT: the problem should be solved. Thanks for confirming
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Solved Re: Credits not applied to account

Post by amanda76 on March 19th 2014, 11:30 pm

The credits finally hit my account and I was able to renew. Thank you!

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