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I can't buy credits

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Melissa1980
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In progress I can't buy credits

Post by prescott50 September 29th 2014, 5:52 pm

The Hip Pay direct payment option is not working. It has rejected three different credit cards? Could it be because it defaults to french currency?

The All Pass option doesn't work either. It says the code you entered is incorrect.
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In progress Re: I can't buy credits

Post by Ramdaman September 29th 2014, 6:23 pm

These are French companies so your credit card may not complete foreign transactions.

View this thread for more information: https://help.forumotion.com/t135657-important-new-credit-card-payment
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In progress Re: I can't buy credits

Post by prescott50 September 29th 2014, 7:21 pm

Thanks for the link. So I need to contact my credit card company to see if they allow foreign transactions??
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Post by SLGray September 29th 2014, 7:24 pm

Correct.


I can't buy credits Slgray10

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In progress Re: I can't buy credits

Post by Melissa1980 October 4th 2014, 8:16 pm

I'm having the same issue.
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In progress Re: I can't buy credits

Post by SLGray October 4th 2014, 8:21 pm

Melissa1980 wrote:I'm having the same issue.
Does your credit card company allow foreign transactions?


I can't buy credits Slgray10

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In progress Re: I can't buy credits

Post by Melissa1980 October 4th 2014, 8:22 pm

I'm guessing not. I just contacted an admin, so hopefully I can get some help. I just had to post something to be able to PM. I was locked out of my original account had to make a new one.
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In progress Re: I can't buy credits

Post by Guest October 6th 2014, 2:31 am

Having read the other comments on here and on related locked topic https://help.forumotion.com/t135657p30-important-new-credit-card-payment 
I would like to stand up and be counted in this quest to please bring back Paypal as urgently as ever possible.

I have just attempted to buy 1000 credits for my forum with my UK bank MasterCard Debit Card via the HiPay facility but it is not accepting the payment. There is nothing wrong with my MasterCard and I can only assume that this HiPay facility only accepts payment in Euros and will not convert to/from GBP. This is a nuisance as my "no ads" and "copyright" things need renewing by 7th October (tomorrow). Fortunately, I have a forumotion credits balance just about enough to renew these for one month only, whereas I would usually renew them for 3 or 6 months. So how can I buy more credits next month when I want to renew these again, at which time my domain name will also be nearly due for annual renewal (in 55 days from now)?


Cas
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PS - have sent brief private message re-directing Buttercup to my message here.
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Post by Ramdaman October 6th 2014, 5:43 am

The only thing we can really do is wait until the FA techs find a way to reinstall PayPal payments with no issues.
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In progress Re: I can't buy credits

Post by Guest October 6th 2014, 3:37 pm

Thanks for the response Ramdaman. Thanks also to Buttercup for the response to PM.

I'm wondering now if maybe you have to already have registered separately for a Hipay account at their website, before you can use them for payments. Just found their site so now exploring here https://www.hipaywallet.com/

Still want Paypal back though! Hope forumotion can sort it :/
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In progress Re: I can't buy credits

Post by efbe October 7th 2014, 5:04 am

Cas wrote:Thanks for the response Ramdaman. Thanks also to Buttercup for the response to PM.

I'm wondering now if maybe you have to already have registered separately for a Hipay account at their website, before you can use them for payments. Just found their site so now exploring here https://www.hipaywallet.com/

Still want Paypal back though! Hope forumotion can sort it :/
I doubt very much that the Paypal option will be reinstalled, it should have been done by now which suggests they won't put it back as a payment option.
I don't want to sound disrespectful to Forumotion, they have given me great service over the years iv'e been involved with, but I'l give it about 6 months when i need to buy more credits for 2 forums i run and if Paypal isn't an option, then it will be time to move on spend my money elsewhere .
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In progress Re: I can't buy credits

Post by Derri October 7th 2014, 9:28 am

efbe wrote:
Cas wrote:Thanks for the response Ramdaman. Thanks also to Buttercup for the response to PM.

I'm wondering now if maybe you have to already have registered separately for a Hipay account at their website, before you can use them for payments. Just found their site so now exploring here https://www.hipaywallet.com/

Still want Paypal back though! Hope forumotion can sort it :/
I doubt very much that the Paypal option will be reinstalled, it should have been done by now which suggests they won't put it back as a payment option.
I don't want to sound disrespectful to Forumotion, they have given me great service over the years iv'e been involved with, but I'l give it about 6 months when i need to buy more credits for 2 forums i run and if Paypal isn't an option, then it will be time to move on spend my money elsewhere .

Forumotion is looking at other alternatives for buying credits that are similar to Paypal. As for Paypal returning, we can't say for sure if it will return but we also can't say that their is no chance of it returning as it might.
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In progress Re: I can't buy credits

Post by Shadow October 7th 2014, 10:06 am

Hello dear members

As I have already said our technicians are working on an alternative solution. With the Datacenter migration they don't want to send any correction online to prevent additional bugs.
We perfectly understand your trouble. If you have payment issues you can send me a PM. 

Thanks for your understanding

Regards
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In progress Re: I can't buy credits

Post by BlackScorpion October 18th 2014, 2:28 am

Buttercup what other alternatives do you have for us besides allopass and hipay? I pm you before and you weren't clear on it. You told me your technicians  were working on it.  This was back on September 24th? I have 5 days left to my renewal. Please don't mark these post as solved , when they are technically not.
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In progress Re: I can't buy credits

Post by Shadow October 20th 2014, 11:34 am

Dear BlackScorpion,

I was perfectly clear, our technicians are trying to find an alternative. I cannot tell you more for the moment. We perfectly understand the troubel. Thats' why we never let a member having payment issues. All members are free to contact me via PM if needed!


The topic is not solved but in progress.
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In progress Re: I can't buy credits

Post by BlackScorpion October 20th 2014, 2:36 pm

Buttercup wrote:Dear BlackScorpion,

I was perfectly clear, our technicians are trying to find an alternative. I cannot tell you more for the moment. We perfectly understand the troubel. Thats' why we never let a member having payment issues. All members are free to contact me via PM if needed!


The topic is not solved but in progress.

Buttercup, don't take this personal, I'm just a little frustrated with this whole situation. I'm sorry, if i'm coming on to strong but because of these changes i have to close down my forum. No contributions, no domain name, no email, and so on = no members = no reason to keep running it.
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