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Solved Credits

Post by axeMaltesse on March 20th 2018, 4:39 pm

Hi all,

I have spent my credits by mistake to block the Ads. I was trying to activate them, but I have blocked it instead for 2 months! Is there any chance to reverse the process or activate them for guests/users only?

Thank you for the help!
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Solved Re: Credits

Post by APE on March 20th 2018, 7:43 pm

Sadly I don't think this can be changed.


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Solved Re: Credits

Post by axeMaltesse on March 21st 2018, 2:12 am

Is it possible to cancel the transaction by any chance?
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Solved Re: Credits

Post by brandon_g on March 21st 2018, 2:42 am

When did you purchase the credits?


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Solved Re: Credits

Post by SLGray on March 21st 2018, 3:35 am

He wants to cancel the ad removal transaction.


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Solved Re: Credits

Post by axeMaltesse on March 21st 2018, 1:33 pm

@SLGray wrote:He wants to cancel the ad removal transaction.

Hi Gray,

That is exactly what I need Smile
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Solved Re: Credits

Post by APE on March 21st 2018, 2:03 pm

I can ask for you if you like but I don't think it will be done

Please PM me your URL and your Email address

Don't post it in public.


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Solved Re: Credits

Post by axeMaltesse on March 22nd 2018, 2:30 pm

@brandon_g wrote:When did you purchase the credits?

Yesterday? The day when I started that topic.
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Solved Re: Credits

Post by APE on March 23rd 2018, 12:04 am

I have sent our head office a request to see if they will make the change and some one will get back to me soon or post here.
I can not make a promise what will happen as I have no way of telling what the proses is


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Solved Re: Credits

Post by APE on March 25th 2018, 9:30 pm

Still no news on this yet but I hope to get some news back on Monday or Tuesday


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Solved Re: Credits

Post by APE on March 26th 2018, 7:53 pm

Hello @axeMaltesse Sadly the head office have refused you getting your credits back for the removal of your Ad's
Like i thought when you use the ACP to pay for the ad's to be removed you have to pick if you want to carry on and you clicked yes.

Sadly we can not give your credits back and remove the setting to put ad's back.

Best regards.

APE and the team


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Solved Re: Credits

Post by APE on April 3rd 2018, 9:06 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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