Credits

by axeMaltesse March 20th 2018, 4:39 pm

Hi all,

I have spent my credits by mistake to block the Ads. I was trying to activate them, but I have blocked it instead for 2 months! Is there any chance to reverse the process or activate them for guests/users only?

Thank you for the help!

by **Ape** March 20th 2018, 7:43 pm

Sadly I don't think this can be changed.

by axeMaltesse March 21st 2018, 2:12 am

Is it possible to cancel the transaction by any chance?

by **brandon_g** March 21st 2018, 2:42 am

When did you purchase the credits?

by **SLGray** March 21st 2018, 3:35 am

He wants to cancel the ad removal transaction.

by axeMaltesse March 21st 2018, 1:33 pm

SLGray wrote:He wants to cancel the ad removal transaction.

Hi Gray,

That is exactly what I need Smile

by **Ape** March 21st 2018, 2:03 pm

I can ask for you if you like but I don't think it will be done

Please PM me your URL and your Email address

Don't post it in public.

by axeMaltesse March 22nd 2018, 2:30 pm

brandon_g wrote:When did you purchase the credits?

Yesterday? The day when I started that topic.

by **Ape** March 23rd 2018, 12:04 am

I have sent our head office a request to see if they will make the change and some one will get back to me soon or post here.
I can not make a promise what will happen as I have no way of telling what the proses is

by **Ape** March 25th 2018, 9:30 pm

Still no news on this yet but I hope to get some news back on Monday or Tuesday

by **Ape** March 26th 2018, 7:53 pm

Hello @axeMaltesse Sadly the head office have refused you getting your credits back for the removal of your Ad's
Like i thought when you use the ACP to pay for the ad's to be removed you have to pick if you want to carry on and you clicked yes.

Sadly we can not give your credits back and remove the setting to put ad's back.

Best regards.

APE and the team