Site indicating that a virus.

by smurfavr July 5th 2015, 3:22 pm

Site indicating that a virus.When you visit my website from smart background shows me that there is a virus. Why is this a problem?

by **brandon_g** July 5th 2015, 3:27 pm

Hello,

What is the url to your forum? Is this the 1st time you have gotten this?

-Brandon

by smurfavr July 5th 2015, 3:30 pm

http://smurfa.bulgarianforum.net/

This happens 1 week.

by **brandon_g** July 5th 2015, 3:34 pm

This has been happening for one week?

Do you have any virus security apps or programs on your phone? If so, what is the name of it?

-Brandon

by smurfavr July 5th 2015, 3:38 pm

I have an antivirus program Clean Master. I have other programs for acceleration of the phone.This problem it is only on my site.

by **brandon_g** July 5th 2015, 3:39 pm

Hmmm ok. Just for confirmation, this is your site: http://smurfa.bulgarianforum.net/ correct?

by smurfavr July 5th 2015, 3:43 pm

brandon_g wrote:Hmmm ok. Just for confirmation, this is your site: http://smurfa.bulgarianforum.net/ correct?

Yes

by **brandon_g** July 5th 2015, 4:06 pm

Ok... I went on your site from my phone, to see if I would get any alert. I did not, so maybe its just your end. Did you run your device through a scan and/or check its flagged sites list to see if your site was on it?

by smurfavr July 5th 2015, 4:26 pm

I did not understand what you're saying.
Did you runyour device through a scan and/or check its flagged sites list to see if your site was on it?

This problem happens only on my website and in my test site.
http://smurfa.bulgarianforum.net/

http://vracatestforum.bulgarianforum.net/forum

by **SLGray** July 5th 2015, 4:45 pm

It sounds like you have a virus on your phone. Have you run your anti-virus program on your phone?

by smurfavr July 5th 2015, 9:18 pm

To run an anti virus program every day.This problem occurs only on sites I gave in my previous post.

by **brandon_g** July 5th 2015, 9:34 pm

Well have you tried un installing the virus security, clearing your cache and cookies and then reinstalling it?

by smurfavr July 5th 2015, 9:47 pm

I scrubbed cookies. I AM NOT uninstall my program.
As I said this happens in only 2 site forumotion.

by **SLGray** July 5th 2015, 10:19 pm

If you are the only one seeing this message, then it means that your phone is infected. You need to clean it of any viruses.

by smurfavr July 5th 2015, 10:22 pm

I run every night programs to clean the phone.
If an infected phone why this problem occurs only in the two site forumotion?

by **SLGray** July 5th 2015, 10:26 pm

When you run this scan, are there any finds? It could be that the program is not detecting the virus.

Also that message you get could be a fake virus alert. I have encountered fake virus alerts on my desktop. Never press anything on the message.

by smurfavr July 5th 2015, 10:28 pm

Sometimes it is a virus and deleted. Today scanned and no virus.

by **brandon_g** July 5th 2015, 11:57 pm

The reason I said to uninstall and re install it, is because I think your virus program might have for some strange reason flagged your site on some kind of alert list. By TEMPORARILY uninstalling the program so that way whatever is causing it to flag your site will be removed or reset, then you can reinstall back again immediately after again. I wasn't suggesting uninstalling for good lol. Would never do such a thing :p.

-Brandon

by **SLGray** July 5th 2015, 11:59 pm

Instead of uninstalling the program, check to see if your forums are listed on any kind of list in the program.

by smurfavr July 6th 2015, 12:08 pm

SLGray wrote:Instead of uninstalling the program, check to see if your forums are listed on any kind of list in the program.

I do not know how to do this.

by **SLGray** July 6th 2015, 7:24 pm

I do not believe this has anything to do with lists. I believe you have a virus/viruses on your phone that has not been removed, or you are getting a fake virus alert.

by **brandon_g** July 6th 2015, 7:35 pm

Well either way, if he ran a virus scan and it found no viruses then it can't be a virus. Whether it's a list or fake list or not, we can't know for sure.

All I am saying is, temporarily uninstalling the program, clearing your cache and cookies and then immediately reinstalling the program might help solve the issue. Worth a try, otherwise I would say you might just have to put up with or ignore it.

I don't think there is much more we here on the support forum can do other than making suggestions, which I have made mine above.

Smurf I hope your issue works out and gets resolved. Very Happy

Regards,
-Brandon

by smurfavr July 6th 2015, 8:09 pm

I will ignore virus warnings and wait in that way to see if there is a problem.

by **Ape** July 6th 2015, 9:47 pm

just to add you can do a search on Google to find out how to see what is listed in your virus security

It should then give you a step by step on how to find the sites that are blocked and how to remove them or add it in the safe list,

Also calling the makers of your virus security can help by asking them to remove your sites from there database.
Topic solved and archived