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Photos sideways

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Post by Daryn May 31st 2016, 4:17 pm

Hello everyone, having a problem that I never had before. When my members post some photos using servimg they are posting sideway's. never had this problem before any ideas please.

Only started doing this since the new photo tool update
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Post by SLGray May 31st 2016, 4:41 pm

Are they using mobile devices?


Photos sideways Slgray10

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Post by Daryn May 31st 2016, 5:28 pm

It was taken on a phone.
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Post by Poser May 31st 2016, 5:39 pm

Heard this one before, but I think this problem is related to how the photo was captured on a device. I am guessing that the photo was taken on an iPhone?

https://help.forumotion.com/t146989-photos-uploading-sideways#1011741
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Post by Daryn May 31st 2016, 5:57 pm

Thanks for the reply, I have asked them what they are using and awaiting a reply but what I can say is that I copied the photo to my computer in jpeg and tried to repost it but again it uploaded sideways very strange. Its as if the software wont allow a photo to be a certain length vertically.

http://majorcaforum.forumsmotion.com/t13846-playtime-with-tyler-other-big-kids
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Post by Daryn May 31st 2016, 6:33 pm

Just got word back the phone used was a android phone
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Post by Ape May 31st 2016, 6:53 pm

The photo needs to be turned around on your computer or phone before posting it in your forum.


Photos sideways Left1212Photos sideways Center11Photos sideways Right112
Photos sideways Ape_b110
Photos sideways Ape1010
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Post by Daryn May 31st 2016, 7:06 pm

Thanks for the reply

The photo is actually the correct way round on the computer, it only turns round when you upload it to servimg
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Post by Poser May 31st 2016, 10:32 pm

Try opening that image on a free image editing software (probably MSPaint) and use "Save As". After that, choose any extension that you want your image to have, and hopefully, that might fix it. (Not really assuring that it'll fix it, have it tried and tell us)
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Post by Daryn June 1st 2016, 5:56 am

Thanks for the reply Poser that worked, I opened it in paint and it was the right way up, I then turned it 90 degrees so it was the wrong way and turned it back again and saved as.

Weird that you have to do that, doesnt make sense but it works.

Many thanks to all for your help, hopefully the actual software might get an update to correct the fault
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Post by Poser June 1st 2016, 6:08 am

Glad to be of help. You're welcome!
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Post by Shadow June 1st 2016, 6:11 am

Hello @Daryn,

The reason your pictures are turning sideways is that Servimg is reading the EXIF data of the pictures now. Which mean it has the same data as the camera or phone the picture was taken with, so if the picture was taken in portrait or landscape format it will appear in such way.

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Post by Daryn June 1st 2016, 8:23 am

Many thanks Leviosa that makes sense now I will pass this over to my members. Do you think their will be an update to correct this.
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Post by Shadow June 1st 2016, 8:47 am

Well, actually the EXIF data is an update. It is very useful, a lot of photographers were waiting for this but I can understand that other need a bit of time to accommodate with these changes
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