Cryptic e-mail suggests "service disruption," tells me to take unspecified action as soon as possible

Technical Details

Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Google Chrome
Screenshot of problem : https://2img.net/h/i438.photobucket.com/albums/qq104/ben_reilly_2008/forumotion_zpszpntjpwm.png
Who the problem concerns : All members
When the problem appeared : about an hour ago
Forum link : http://newsfixboard.com

Description of problem

I have no idea what this means. The only link goes back to my forum homepage. Please help.

Hello,

You have to validate your domain email address. Normaly you had received a email to the domain email address when you've bought it, you have to click on the link provided otherwise you will lost your domain name.

Hello.

did you buy a domain name from us in the last 24hrs ?

Leviosa wrote:Hello,

You have to validate your domain email address. Normaly you had received a email to the domain email address when you've bought it, you have to click on the link provided otherwise you will lost your domain name.

This is the only e-mail I received after I activated my domain:

Hello,

Your reservation for the domain name newsfixboard.com has been successfully done.

Your forum will be available at these two addresses : http://newsfix.niceboard.com and http://www.newsfixboard.com

This new address will be available within the next hours.
To optimize your SEO on the new domain name, we recommend that you force the redirection in your Admin panel > > General > > Forum address > > Personalized domain name.

Regards,
Forumotion team

APE wrote:Hello.

did you buy a domain name from us in the last 24hrs ?

No, I bought it in February.

it's a little strange its only just got to you it should be there in 24 to 48 hrs after your get your domain name @Leviosa i think this needs to be looked at as it's taken way to long to get to the member.

@Ben Reilly dose the Email have a Email address linked to it ?
if yes can you post it here to make sure its a real Email from us and not a fake.

APE wrote:it's a little strange its only just got to you it should be there in 24 to 48 hrs after your get your domain name @Leviosa i think this needs to be looked at as it's taken way to long to get to the member.

@Ben Reilly dose the Email have a Email address linked to it ?
if yes can you post it here to make sure its a real Email from us and not a fake.

It originated from "noreply@forumactif.com"

I have sent the mail. I can guarantee you. It is a reminder, the validation mail was sent on times but he has ignored it.

EDIT : very sorry for my broken English. But this is legit. You need to activate your email address if you want to keep your domain name.

Leviosa wrote:I have sent the mail. I can guarantee you. It is a reminder, the validation mail was sent on times but he has ignored it.

Can I get instructions on how to activate my e-mail, or whatever it is I have to do? I am a paying customer, after all, and I cannot find the activation e-mail other than the one I've already C&Ped.

I told you. You have the email address in the mail with the ****. It's only a link to click on. You must have received a mail on your domain email address, there's a link inside just click on it.

You have to connect with your domain email address.

Leviosa wrote:I told you. You have the email address in the mail with the ****. It's only a link to click on. You must have received a mail on your domain email address, there's a link inside just click on it.

I am quite sorry but I no longer have that e-mail, if I ever did receive it in the first place. The e-mail I received this morning only contains a link back to the homepage of my forum, as shown in the screenshot. That's the only "link to click on."

If you could re-send the activation e-mail, I will very happily stop annoying you with my problems. I'd just like to keep the domain name that I paid for.

Also, I never delete e-mails and the only e-mail I've ever received from "forumactif.com" was this morning.

The activation email is in the mail in the domain address mail only. Now I'll see what I can do...

Leviosa wrote:The activation email is in the mail in the domain address mail only. Now I'll see what I can do...

Thank you.

Any news?

Ben Reilly wrote:Any news?

Hope this gets sorted Ben.

Is it possible for the email to get resent with the link in it?

Ben Reilly wrote:Any news?

Hello,

Currently the main office is closed and all the pro staff (including Leviosa) have gone home for the day. If you may please be patient until the main office re opens tommorow morning (french time) and I am sure Leviosa will update you on how progress of your issue is coming then.

In the meantime we ask for your patience and apologize for any inconvience this issue may cause or have caused you.

Regards,
-Brandon and the rest of the Forumotion Team

Got an email from GoDaddy this morning in French. Only one link in it, again to the front page of my forum.

Hello just an Update for you on this matter

Our Pro admin is on leave right now and she will be back soon i have bumped this thread as its now marked as pro admin and to keep the thread open.

Was this ever fixed, because Newsfix forum has disappeared!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111

sassy1261 wrote:Was this ever fixed, because Newsfix forum has disappeared!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111

Did you read the message that appears when you try to load your forum?  There is a number to call for customer support.  It looks like an issue with GoDaddy.

It's not my forum, it's Ben Reilly's. What a mess, we can't get access even on name we were assured we would still be able to get access on: newsfix.niceboard.com

Hello,

The email hasn't been validated according to godaddy, so here's we are just going to change the email address to one of ours as you don't seem to have access to yours. And it should work again. Sorry for the inconvenience.

Could you change it to an e-mail address that I supply?

You will have to PM Leviosa with the Email address you want to change it to



I think your Email address on your forum will have to be changed to the new one as well but not 100% sure thou.

No we won't change it anymore, it causes too much trouble to change it by the user email address (obviously) so we will stick to our email address.

lol just after i posted i was going to Edit it to say the same thing as you @Leviosa after all it will not matter if its on your Email or the members as its already been setup now and the system will just make the change every year without sending a Email.

should have thought of that before posting lol

@Ape no problem.

@Ben Reilly can we consider this problem as solved ?

Sure.

And just as soon as I say that, I see this on my site now:

The domain newsfixboard.com is no longer parked by GoDaddy.

Let me tell you, this is FUN.