Security on a forum

[Spottedleaf]

Can someone please remove the security off of the this forum so I can reset my password please. Also does the security feature for resetting your password always activate when there are no forums on the site when you log off?

a-leopards-tail forumotion.com\

[brandon_g]

Hello,

Please read case 4 of this topic: https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password and send the required info via pm to one of the listed on the bottom of the thread.

-Brandon

[Ape]

Hello @Spottedleaf

Good news i have reset your settings and now you can Click on the "I forgot my password" on your forum and it will now let you send your self a new password.

if you have any problems Please feel free to PM me back or post here.

Thank you and have a really great day.

From APE and the Forumotion Team.

[Spottedleaf]

@APE I think you forgot to click save while changing the settings in the admin panel haha. It still says it can't send me a new password.

[SLGray]

He did not go into your administration panel.

We have a tool that we can use.

Question:  Is your forum very active now?  If not that is the reason why it resets.  It is a way to stop spammers.

[Spottedleaf]

Oh I see. Thanks for the tip @SLGray Hmm it didn't work for some reason.

[Ape]

ok i have sent your a new password to your Email address

[Spottedleaf]

It doesn't seem to be working for me. @APE

[SLGray]

Clear your browser's cache and history then try again.

[Spottedleaf]

Still nothing even after I cleared my browsing history

[SLGray]

Are you pressing the link called forgot my password on the log in page?

[Ape]

I sent a new password to your Email do not copy and paste it make sure you type it in the box.

[Spottedleaf]

@APE I tried again and it's still not working. I entered the pw you have me and it still said it won't let me in.

[brandon_g]

Have you double checked to make sure you are typing it exactly as it is in the email?

-Brandon

[SLGray]

Could it be that you are entering the wrong username?

[Spottedleaf]

No I don't think so because my username is the only one shaded white.

[Ape]

ok can you PM me your username and a link to your forum with your Email address i will see if i can do anything from my end

[Ape]

Update: you are trying to log in with the wrong usename

[Ape]

As dealing with this by PM i will mark it as solved Problem solved & topic archived. Please read our forum rules: ESF General Rules