Google Not Indexing Forum because of Mobile App.

[Benny26]

Technical Details

Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Other
Who the problem concerns : All members
When the problem appeared : About 1 Week ago
Forum link : http://www.sorrcommunity.com

Description of problem

Hi there,

A member on our forum recently noticed our forum had disappeared from Google searches. After going deeper into the problem and signing up to Google's "web-master" thingy, I've found that it "violates their terms of service" due to the Mobile app redirecting to other places they claim. After i sent a reconsideration request they have rejected it saying the problem is still going on. I can't find the problem myself. I don't believe (or i'm not aware) i can do anything about this myself, it's on Forumotion's side. Here's a copy of the email i got back if it helps:

Email:

Thanks.

[SLGray]

Do you have a code that redirects mobile users to use the desktop version?

If yes, it is this what is causing the issue. 

To all founders:  do not use the desktop version redirect code if you do not want this violation of Google Terms of Service.

[The Godfather]

Hi,

I checked your forum on Google Search Console to get more details. I requested a new review and ask them to provide more details if possible...

[Benny26]

Do you have a code that redirects mobile users to use the desktop version?

If yes, it is this what is causing the issue. 

I haven't changed anything ever as far as i can remember. I wasn't aware i had ability to control the code like that in the first place. I did load the site on my mobile after Google made me aware of this and the site loaded into the mobile app fine so i would rule that out.

Hi,

I checked your forum on Google Search Console to get more details. I requested a new review and ask them to provide more details if possible...

Hi, yes thank you. I received a copy of the email of the request.