Custom Domain Name Keeps Reverting Back to *.forumotion.co.uk

by MissPeachie June 9th 2017, 12:36 pm

We have set up a custom domain name for our forum. The original web address is greasejunkies.forumotion.co.uk and our custom web address is forum.greasejunkies.co.uk.

However, when I set it to the custom domain name, every day, it automatically reverts back to greasejunkies.forumotion.co.uk for no reason and no warning.

Why would this be happening?

Thanks,

MissPeachie x

by **Ape** June 9th 2017, 1:45 pm

Thanks for reporting this with us
I have seen this before and i had to report it to our head office.

I am not sure why it was going on but i will send my boss a PM now Smile

by MissPeachie June 9th 2017, 1:50 pm

APE wrote:Thanks for reporting this with us
I have seen this before and i had to report it to our head office.

I am not sure why it was going on but i will send my boss a PM now

Thank you.

by **SLGray** June 9th 2017, 9:03 pm

The topic was posted in the wrong section, so I have moved it to the correct section.

Please read our forum rules: ESF General Rules

by **Shadow** June 12th 2017, 2:16 pm

Hello

Indeed there was a small problem : because you had a domain name on Forumotion before having the one you currently have, and you didn't delete it from your forum, our daily system thought your Forumotion domain name was over (because it was seeing it as a FM domain and not an external domain name). In consequences, everyday it deleted it from your forum, making you puting it again and again ...

So, we made a correction on it, it should be ok now Wink

Have a great day :rose:

by MissPeachie June 12th 2017, 5:03 pm

Shadow wrote:Hello

Indeed there was a small problem : because you had a domain name on Forumotion before having the one you currently have, and you didn't delete it from your forum, our daily system thought your Forumotion domain name was over (because it was seeing it as a FM domain and not an external domain name). In consequences, everyday it deleted it from your forum, making you puting it again and again ...

So, we made a correction on it, it should be ok now
Have a great day

Ohhhh...I see. Thank you so much for that! Have a good day too!