custom domain redirects back to original domain

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Solved custom domain redirects back to original domain

Post by Iirlane on June 7th 2019, 3:11 pm

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Google Chrome
Screenshot of problem : https://2img.net/h/oi65.tinypic.com/5fk9ig.jpg
Who the problem concerns : All members
When the problem appeared : It started after last package renewal.
Forum link : http://www.mustrimaailm.net/

Description of problem

Hi!
I have a custom domain name and advanced package.
http://www.mustrimaailm.net/

But with last package renewal, forum keeps redirecting to original forum.co.ee address or says "This site can’t be reached".
All mustrimaailm.net links still work, but if the link is only http://www.mustrimaailm.net/ it redirects to forum.co.ee or doesn't open at all.

It happens in Chrome, in Firefox seems to be ok.


Last edited by Iirlane on June 7th 2019, 3:17 pm; edited 1 time in total
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Solved Re: custom domain redirects back to original domain

Post by Iirlane on June 7th 2019, 3:16 pm

I had this custom name already years. It's not new.
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Solved Re: custom domain redirects back to original domain

Post by Tonight on June 7th 2019, 6:15 pm

Hmm, it works fine for me. You should try clearing website cache from your browser.
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Solved Re: custom domain redirects back to original domain

Post by SLGray on June 7th 2019, 7:02 pm

So all your members are having this issue?


custom domain redirects back to original domain Slgray10

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Solved Re: custom domain redirects back to original domain

Post by APE on June 7th 2019, 8:21 pm

Try and turn off the redirect and then clear your browser then turn it back on again it looks like it may have a problem hitting the domain address from your ACP.


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Solved Re: custom domain redirects back to original domain

Post by brandon_g on June 7th 2019, 10:34 pm

That seems like a cookie or cache issue. Please clear you cache and cookies and see if it solves the issue.


custom domain redirects back to original domain Brando10
Remember to mark your topic custom domain redirects back to original domain Solved15 when a solution is found.
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Solved Re: custom domain redirects back to original domain

Post by Iirlane on June 10th 2019, 3:36 pm

@SLGray wrote:So all your members are having this issue?

Yes.
It's fine over mobile phones/tablets and in Firefox.

@Ape wrote:Try and turn off the redirect and then clear your browser then turn it back on again it looks like it may have a problem hitting the domain address from your ACP.
Can you simplify it. How do I turn off redirect?


The problem seems to disappear for a moment and then it's back next.

New topics have a link without a custom domain name. Don't want to share that.
If I change letters to a custom domain (if you understand what I mean), link doesn't work.
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Solved Re: custom domain redirects back to original domain

Post by APE on June 10th 2019, 3:45 pm

STEP 1
ACP >> General tab >> Forum >> Forum address >> Personalized domain name Tab >> Force the URL redirection : NO then save

STEP 2
ACP >> General tab >> Forum >> Configuration >> scroll to the bottom >> Resynchronize your forum statistics : Tick the box then save.

STEP 3
ACP >> General tab >> Forum >> Forum address >> Personalized domain name Tab >> Force the URL redirection : YES then save

If after that you still have problems then i would call your host unless you have got the domain from us then i will ask our head office to take a look for you.


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Solved Re: custom domain redirects back to original domain

Post by APE on June 10th 2019, 3:49 pm

Update the domain looks to be working fine now http://www.mustrimaailm.net/


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Solved Re: custom domain redirects back to original domain

Post by Iirlane on June 10th 2019, 6:07 pm

Thanks, seems to work at the moment. Hasn't hopped away.
Adviced all member to clear the cache.
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Solved Re: custom domain redirects back to original domain

Post by APE on June 10th 2019, 7:09 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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