Person wants to join but can't log in

I have someone I know from another forum that wants to join me here. She says she belongs to two other groups here. However, when I search for her User ID I cannot find it. She is not able to join my group. She says she has tried several times but keeps getting the following message:

You have specified an incorrect or inactive username, or an invalid password.

Click here to try again

Click here to return to the Index
 

How do I help her? Her User ID is Linda Woods.

Thank you

Sandra Bunnett

http://graphicsutopia2.forumotion.com/

Check here: AP > Users & Groups > Users > Inactive List

I tried that. No USER ID appears. Sorry. Am I posting in here wrong? I am new to Forumotion.

Problem solved.

How was it solved?

The member was using the wrong ID.

Thanks.

Problem solved & topic archived. Please read our forum rules: ESF General Rules