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Post by olusoji5545 on February 17th 2018, 9:26 pm

Please, I have been trying to sub for my domain name and it is not taking the payment for my account. The account might be deactivated in few hours. Please I need your help. bibledisc.com is the name. Admin urgent help is needed.
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Post by SLGray on February 17th 2018, 11:46 pm

So you are trying to purchase credits to buy a domain name, and you're having an issue?  What exactly is wrong?


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Post by olusoji5545 on February 18th 2018, 4:58 am

I have credit already, I want to spend. Have been trying to renew through the renewal process,but it is not deducting the credit.
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Post by SLGray on February 18th 2018, 5:01 am

Do you get any error message?  Also what does it show on the page when you go here:  AP > Misc.?



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Post by olusoji5545 on February 18th 2018, 10:53 am

No error message at all. It will show as activate then confirm. It shows as if the credit as been activated but I still see the notification of subscription.
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Post by SLGray on February 18th 2018, 7:15 pm

@SLGray wrote:Also what does it show on the page when you go here:  AP > Misc.?



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Post by olusoji5545 on February 18th 2018, 7:51 pm

It asked me to click on credit management link, after that it show me renewal and then confirm. But it does not remove the 1600 from my balance. And I have just 0 day left.
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Post by SLGray on February 18th 2018, 7:55 pm

Please look at my screenshot.  What does yours show?


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Post by olusoji5545 on February 18th 2018, 8:09 pm

I see the misc page. I got to this place but the issue is, the credit is not deducted.
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Post by SLGray on February 18th 2018, 8:11 pm

Does it show anything pending on the date you tried purchasing the domain name?


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Post by olusoji5545 on February 18th 2018, 8:16 pm

No. It just go back to the credit management notification page.
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Post by SLGray on February 18th 2018, 8:22 pm

I believe you do not understand what I am asking.  Please check your private messages.


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