How long does it take for new credits to show?

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Solved How long does it take for new credits to show?

Post by Canon on June 12th 2018, 7:07 pm

I bought 3000 credits about half an hour ago using Paypal, they are not showing in my credits yet, how long does it usually take? I'm pretty sure it has been instant the last few times I have bought any


Last edited by Canon on June 18th 2018, 5:52 pm; edited 1 time in total

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Solved Re: How long does it take for new credits to show?

Post by mpelmmc on June 12th 2018, 7:50 pm

It's usually instantaneous but if Paypal takes its time in order to receive (or check) the payment it might take some hours. However, it shouldn't take more than 3 hours.

May you share a screenshot with us from this part of your ACP?


Thank you Smile
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Solved Re: How long does it take for new credits to show?

Post by Canon on June 12th 2018, 8:17 pm

It's not showing in there and it shows I have 681 credits which I already had, but I have just bought 3000 so it should be showing 3681, last entry in the history was the credits I bought and used in 2017

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Solved Re: How long does it take for new credits to show?

Post by APE on June 12th 2018, 8:52 pm

I't can take upto 24hrs to get added to your account but most of the time it's put on your account in no time at all.



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Solved Re: How long does it take for new credits to show?

Post by Canon on June 12th 2018, 9:00 pm

Thanks, It's still not showing, I will check again tomorrow Very Happy

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Solved Re: How long does it take for new credits to show?

Post by Canon on June 13th 2018, 11:18 am

Credits still not showing, will check later, never taken this long before

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Solved Re: How long does it take for new credits to show?

Post by Shadow on June 13th 2018, 11:27 am

Hello @Canon,

Please send me a PM with:
    - the service used for the purchase (paypal, allopass, ...),
    - the transaction ID,
    - the transaction date,
    - the number of missing credits,
    - the forum URL,

We will check that for you. Wink

Regards,
Shadow
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Solved Re: How long does it take for new credits to show?

Post by Canon on June 13th 2018, 1:10 pm

Thanks, PM sent with requested details

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Solved Re: How long does it take for new credits to show?

Post by Canon on June 13th 2018, 8:47 pm

Over 24 hour now and new credits still not showing, will wait and see what @Shadow finds when he checks it out

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Solved Re: How long does it take for new credits to show?

Post by Shadow on June 14th 2018, 12:12 pm

Thank you, we are looking at it. Wink

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Shadow
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Solved Re: How long does it take for new credits to show?

Post by Canon on June 16th 2018, 1:53 pm

Any news on this Shadow?
I need to use some credits but daren't risk buying more as they might not show up either

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Solved Re: How long does it take for new credits to show?

Post by brandon_g on June 16th 2018, 2:36 pm

Hello,

As it is the weekend, our techs are off until Monday. Shadow will give you an update as soon as he knows more info. Wink


Remember to mark your topic when a solution is found.
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Solved Re: How long does it take for new credits to show?

Post by The Godfather on June 18th 2018, 5:32 pm

hello,

can you please check again and keep us informed ?

thank you
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Solved Re: How long does it take for new credits to show?

Post by Canon on June 18th 2018, 5:52 pm

Just logged in and the credits are now showing, they got put on at 13:42 today.
Thanks for sorting this out for me

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Solved Re: How long does it take for new credits to show?

Post by SLGray on June 18th 2018, 6:48 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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