Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner

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In progress Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner

Post by BICKY1980 on August 9th 2018, 3:57 pm

Hello

I have a user which is unable to access our site on their PC, the user can access via a mobile device just not on their PC.

Comments as follows:

"For two days now I haven't been able to access the site from my home PC. Every time I try to access the site the screen goes blank with "Error : 0" in the top left corner.
I can access all other websites.
I can access the site from my phone"

We have suggested deleting cookies, clearing cache and trying in a different browser, which they have donew but still to no effect. Can you advise on what the error: 0 means and how to get past this

Thanks

BICKY1980
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In progress Re: Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner

Post by brandon_g on August 9th 2018, 4:17 pm

Hello,

Can you ask them what browser they are using? Can you ask them for a screenshot of the error?

Furthermore, is that user the only one with that issue?

-Brandon


Last edited by brandon_g on August 9th 2018, 6:30 pm; edited 1 time in total


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In progress Re: Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner

Post by mpelmmc on August 9th 2018, 4:19 pm

Hello @BICKY1980

May we have a screenshot of the problem? As well as the steps he does in order to get this error.

Please note that if this user is the only one having this problem, it's hard to sort it out since, obviously, it's only a problem in his end. That's why we're asking you this information Wink

Best regards Smile



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In progress Re: Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner

Post by APE on August 9th 2018, 7:01 pm

Please also post your URL of your forum so we can run tests our self.

Thank you.

APE.



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