Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner
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Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner
Hello
I have a user which is unable to access our site on their PC, the user can access via a mobile device just not on their PC.
Comments as follows:
"For two days now I haven't been able to access the site from my home PC. Every time I try to access the site the screen goes blank with "Error : 0" in the top left corner.
I can access all other websites.
I can access the site from my phone"
We have suggested deleting cookies, clearing cache and trying in a different browser, which they have donew but still to no effect. Can you advise on what the error: 0 means and how to get past this
Thanks
I have a user which is unable to access our site on their PC, the user can access via a mobile device just not on their PC.
Comments as follows:
"For two days now I haven't been able to access the site from my home PC. Every time I try to access the site the screen goes blank with "Error : 0" in the top left corner.
I can access all other websites.
I can access the site from my phone"
We have suggested deleting cookies, clearing cache and trying in a different browser, which they have donew but still to no effect. Can you advise on what the error: 0 means and how to get past this
Thanks
Last edited by BICKY1980 on September 5th 2018, 9:36 pm; edited 1 time in total
BICKY1980- Forumember
- Posts : 85
Reputation : 1
Language : ENGLISH
Re: Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner
Hello,
Can you ask them what browser they are using? Can you ask them for a screenshot of the error?
Furthermore, is that user the only one with that issue?
-Brandon
Can you ask them what browser they are using? Can you ask them for a screenshot of the error?
Furthermore, is that user the only one with that issue?
-Brandon
Last edited by brandon_g on August 9th 2018, 6:30 pm; edited 1 time in total
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Re: Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner
Hello @BICKY1980
May we have a screenshot of the problem? As well as the steps he does in order to get this error.
Please note that if this user is the only one having this problem, it's hard to sort it out since, obviously, it's only a problem in his end. That's why we're asking you this information
Best regards
May we have a screenshot of the problem? As well as the steps he does in order to get this error.
Please note that if this user is the only one having this problem, it's hard to sort it out since, obviously, it's only a problem in his end. That's why we're asking you this information
Best regards
Guest- Guest
Re: Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner
Please also post your URL of your forum so we can run tests our self.
Thank you.
APE.
Thank you.
APE.
Re: Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner
Last edited by ShaneP on August 24th 2018, 7:03 pm; edited 1 time in total
ShaneP- New Member
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Reputation : 1
Language : English
Re: Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner
Please post your forum's link.
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Re: Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner
I think the issue turned out to be anti virus software blocking the site. Issue for me is now resolved.
BICKY1980- Forumember
- Posts : 85
Reputation : 1
Language : ENGLISH
Re: Every time a user tries to access the site, the screen goes blank with "Error : 0" in the top left corner
Problem solved & topic archived.
|
Guest- Guest
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