I can't change my domain name (forumgreek)

by teliosmetonma1 January 1st 2019, 01:36

Im having http://domain-yugioh.forumgreek.com (www.yugioh.gr but because of that "BIG update" i lost unfairly my domain) and I would like to complain because i cannot even change my forumotion domain:

I can't change my domain name (forumgreek) Ice_sc11

What's going on?

by **SLGray** January 1st 2019, 04:58

https://help.forumotion.com/t155627-forumotion-packages

https://help.forumotion.com/t10579-custom-your-domain-name

Forumotion wrote:Warning: the renewal of a domain name as well as its purchase requires that your forum subscribed to the package or the package: otherwise, you will not be able to renew your domain at the expiration of this one.

by **brandon_g** January 1st 2019, 14:51

teliosmetonma1 wrote:Im having http://domain-yugioh.forumgreek.com (www.yugioh.gr but because of that "BIG update" i lost unfairly my domain) and I would like to complain because i cannot even change my forumotion domain:

What's going on?

What do you mean by unfairly lost ths domain name? All domains purchased under the old system remained in place until their expiration.

by teliosmetonma1 January 1st 2019, 17:46

brandon_g wrote:
teliosmetonma1 wrote:Im having http://domain-yugioh.forumgreek.com (www.yugioh.gr but because of that "BIG update" i lost unfairly my domain) and I would like to complain because i cannot even change my forumotion domain:

What's going on?

What do you mean by unfairly lost ths domain name? All domains purchased under the old system remained in place until their expiration.

Are you sure? My domain never expired but since that rule came up when i type www.yugioh.gr it redirects me to domain-yugioh.forumgreek.com, you should't do that to people who had paid other services for their domain.

@SLGray I was not talking about the renewal of the domain, i was talking about the free forum address change. (with the forumgreek.com )

by **SLGray** January 1st 2019, 21:35

To use a domain name, you have to have an advanced or a premium package. The free package does not allow access to the domain name option.

by **TheCrow** January 1st 2019, 22:00

Just to be clear, did you purchase any packages from Forumotion? Also, is your domain paid under Forumotion or under an other service who provides domains outside Forumotion?

by teliosmetonma1 January 3rd 2019, 12:01

SLGray wrote:To use a domain name, you have to have an advanced or a premium package. The free package does not allow access to the domain name option.

Im not talking about a domain name. Im talking about a sub-domain with the "forumotion.com", in the other forums i have, it lets me to change this kind of forum address (for example from: domain1.forumotion.com --> domain2.forumotion.com) but in domain-yugioh.forumgreek.com it doesn't let me to change it.

Luffy wrote:Just to be clear, did you purchase any packages from Forumotion? Also, is your domain paid under Forumotion or under an other service who provides domains outside Forumotion?

I didn't purchase any packages from forumotion, my domain is provided from an outside service and i had transfer it to my forumotion forum until this new rule came up.

by **Ape** January 3rd 2019, 13:00

okay i understand what you are saying you got domain address from outside of FM and it was all working fine until we added the new package system and now your year has ran out with us you now have to go back to your old domain hosted by us right from the start.

To change your address back to the basic one gave to you by us when you made your forum you need to do the following.

 Admin Control Panel settings:
ACP >> General tab >> Forum >> Forum address >> Personalized domain name tab >>
Force the URL redirection : NO then save.

If this don't work for you then please send me a PM with your forum Email address and I will ask our head office to make the change.