Unauthorized payments after subscription cancellation
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Unauthorized payments after subscription cancellation
if this isn't fixed, there's gonna be a few problems. I canceled my subscription on ucodevelopers.forumotion.com around a month ago, and now i get six charges in a month, putting me at a balance of -$148.02
Re: Unauthorized payments after subscription cancellation
Hello,
How exactly did you cancel it? Did you do it through the admin panel or through Paypal?
-Brandon
How exactly did you cancel it? Did you do it through the admin panel or through Paypal?
-Brandon
Remember to mark your topic when a solution is found.
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Re: Unauthorized payments after subscription cancellation
What exactly does it say in the AP at the top left corner? I mean package wise.
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Re: Unauthorized payments after subscription cancellation
administration panel
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You need one post to send a PM.
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Re: Unauthorized payments after subscription cancellation
When did you exactly cancel it? I mean the month, day, and year.
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You need one post to send a PM.
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Re: Unauthorized payments after subscription cancellation
unless there's somewhere I can check, I cannot tell you. i can definitely tell you I only had the subscription for a few days, and it shouldn't have charged me over 140$.
Re: Unauthorized payments after subscription cancellation
You should see a cancellation in your PayPal account.
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You need one post to send a PM.
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When your topic has been solved, ensure you mark the topic solved.
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Re: Unauthorized payments after subscription cancellation
disregard the last comment. I started the subscription on July 13th of this year and canceled it on july 15th.
Re: Unauthorized payments after subscription cancellation
Some more proof: it charged me 29$ 2 times on the day of cancellation.
Re: Unauthorized payments after subscription cancellation
Have you tried contacting PayPal?
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Re: Unauthorized payments after subscription cancellation
What you will need to do is contact forumotion.com directly: or +334.92.02.15.76.
see in red for more info.Purchases and refunds
forumotion.com provides Users with optional paid services, such as "packages", domain name, or advertisements removal. By subscribing to one of these services, the User agrees to pay forumotion.com the monthly or annual subscription fee indicated. Payments are debited in advance on the day he purchases the service and cover its use for the chosen monthly or annual subscription period.
The purchase of products and services from forumotion.com entitles the buyer to a right of withdrawal within 15 days of the purchase, unless such products and services have been used in any way. In this case, the withdrawal period ends and it becomes impossible to cancel the purchase or obtain a refund. Outside the withdrawal period, no products or services are refundable, even if they have not been used and have not expired.
The credits expense, the subscription to a "package", the purchase of a domain name or the use of any service such as the deletion of advertisements is, within the meaning of these Terms, a "use" of a paid service. The User expressly consents by these Terms that these services may be provided before the expiry of the withdrawal period, resulting in the waiver of this period.
The modalities of exercise of the withdrawal and refund period provided by the present Terms do not concern the paying products and services purchased through a third-party partner of forumotion.com (contact directly the partner in this case, which will decide at its sole discretion whether or not to proceed with the refund). The withdrawal period and refunds do not concern products offered by forumotion.com, including but not exclusively during a contest.
To exercise its right of withdrawal for a paid service which has not been "used" in accordance with the provisions and which does not fall under the exclusion cases mentioned above, the User may contact forumotion.com directly: or +334.92.02.15.76.
If the User believes that forumotion.com has billed him in error, he should contact the company within 90 days of the concerned billing. No refunds will be given for fees charged more than 90 days ago.
forumotion.com reserves the right to refuse a refund request if there are reasons to believe that the User is trying to take unfair advantage of this refund policy (for example, by repeated requests for refunds for the same service or product), if he is violating these Terms or if forumotion.com has reasons to suspect that he is using the services fraudulently or that the User account is being used fraudulently by a third party.
This refund policy has no impact on the User statutory rights.
Re: Unauthorized payments after subscription cancellation
You should get a reply soon.
Please remember our head office is closed until Monday. We only have tech staff dealing with server's if any problems.
Please remember our head office is closed until Monday. We only have tech staff dealing with server's if any problems.
Re: Unauthorized payments after subscription cancellation
As marked as solved i will lock this topic
if you have marked as solved by mistake please send a staff member a link asking to move this back
if you have marked as solved by mistake please send a staff member a link asking to move this back
Problem solved & topic archived.
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