New Registration E-Mail Error

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In progress New Registration E-Mail Error

Post by cassini on September 28th 2019, 6:18 pm

Hello Smile

When I activate a new registration I find these email error messages

Two new registrations in September 2019

[Removed] ~ Draxion

Any ideas what the problem is with the emails Question

Regards

cassini Smile
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In progress Re: New Registration E-Mail Error

Post by ChanelW on September 28th 2019, 6:25 pm

Hi there,

It is most likely that the emails are not valid and/or no longer working.

Regards,
Chanel


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In progress Re: New Registration E-Mail Error

Post by Draxion on September 28th 2019, 6:35 pm

It's never wise to post emails on a public forum so, for your safety and others, I have removed the screenshots. If you can provide the same screenshot but strikeout the emails, that would be better. Thanks!


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In progress Re: New Registration E-Mail Error

Post by cassini on September 28th 2019, 10:04 pm

Sorry

These emails are not disposable but gmail.com and outlook.com

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In progress Re: New Registration E-Mail Error

Post by ChanelW on September 28th 2019, 10:26 pm

Viewing the second screenshot for the user vicecity2, you can see the error message states “mailbox unavailable.”

This means that the email could not be delivered, the email address(es) are either invalid or no longer in use. You could try email them manually and double check.

Regards,
Chanel
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In progress Re: New Registration E-Mail Error

Post by APE on September 28th 2019, 10:53 pm

Yes we have a new system that now makes sure the Email address is 100% real and working.
If the Email address is not real or not used any more then you will get the message saying there is a problem.

you can do one of two things.
You can just okay it your self and not worry about it or you can try and email the member by your forum tools and ask them if they got the Email from you.

If there is no reply then you can just Stop the new account from making it's way in your forum.

If the Email gets t the member and you get a reply then let us know and we will make a report on the matter.


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In progress Re: New Registration E-Mail Error

Post by cassini on September 30th 2019, 10:57 am

Thanks for the advice, I have activated their accounts and sent a PM regarding their email addresses.
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In progress Re: New Registration E-Mail Error

Post by TonnyKamper on September 30th 2019, 1:46 pm

It's not my intention to hijack this topic, I only want to confirm that this is happening on my forum too.
2 new members get's the message that their emailaddres might not be valid, one from an own domain from the member and one from Hotmail, but both addresses are in perfect working order, I tested that, sending emails and receiving answers works flawless @APE!
So maybe the filter is set to be a little to strict..? blackeye
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In progress Re: New Registration E-Mail Error

Post by APE on September 30th 2019, 6:24 pm

Thank you @TonnyKamper i will pass this on to the team to see if there is any bugs on the new system that can be fixed.


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In progress Re: New Registration E-Mail Error

Post by APE on October 1st 2019, 6:31 pm

Hello @cassini you know the member you have had a problem with the Email address ?

Dose it still show the members email has a error on ?

If yes can you please PM me with a links to the profile's in your ACP so we can take a look.


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In progress Re: New Registration E-Mail Error

Post by skouliki on October 5th 2019, 10:04 am

hello

is this solved?
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In progress Re: New Registration E-Mail Error

Post by JulesofColorado on October 6th 2019, 6:29 pm

I am also seeing the same messages. Only once has the email been invalid. I would say 4 out of 5 times they were valid.
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