Cancelling of domain name purchase
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Cancelling of domain name purchase
Hello, I read that domain name transfer is not possible on forumotion after I had purchased a custom domain few minutes ago.
How do I go about cancelling the domain name I purchased so I can configure and use my personalized domain name?
Please treat this as urgent
How do I go about cancelling the domain name I purchased so I can configure and use my personalized domain name?
Please treat this as urgent
mclechelle- Forumember
- Posts : 78
Reputation : 1
Language : English
Re: Cancelling of domain name purchase
I don't mean getting a refund for the purchased domain, but to use my existing domain from GoDaddy.
mclechelle- Forumember
- Posts : 78
Reputation : 1
Language : English
Re: Cancelling of domain name purchase
mclechelle wrote:Hello, I read that domain name transfer is not possible on forumotion after I had purchased a custom domain few minutes ago.
How do I go about cancelling the domain name I purchased so I can configure and use my personalized domain name?
Please treat this as urgent
Hello
Please read the following.
you can also ask for the domain name to be removed from your forum at the same time as the refund.
APE wrote:
What you will need to do is contact forumotion.com directly: or +334.92.02.15.76.see in red for more info.Purchases and refunds
forumotion.com provides Users with optional paid services, such as "packages", domain name, or advertisements removal. By subscribing to one of these services, the User agrees to pay forumotion.com the monthly or annual subscription fee indicated. Payments are debited in advance on the day he purchases the service and cover its use for the chosen monthly or annual subscription period.
The purchase of products and services from forumotion.com entitles the buyer to a right of withdrawal within 15 days of the purchase, unless such products and services have been used in any way. In this case, the withdrawal period ends and it becomes impossible to cancel the purchase or obtain a refund. Outside the withdrawal period, no products or services are refundable, even if they have not been used and have not expired.
The credits expense, the subscription to a "package", the purchase of a domain name or the use of any service such as the deletion of advertisements is, within the meaning of these Terms, a "use" of a paid service. The User expressly consents by these Terms that these services may be provided before the expiry of the withdrawal period, resulting in the waiver of this period.
The modalities of exercise of the withdrawal and refund period provided by the present Terms do not concern the paying products and services purchased through a third-party partner of forumotion.com (contact directly the partner in this case, which will decide at its sole discretion whether or not to proceed with the refund). The withdrawal period and refunds do not concern products offered by forumotion.com, including but not exclusively during a contest.
To exercise its right of withdrawal for a paid service which has not been "used" in accordance with the provisions and which does not fall under the exclusion cases mentioned above, the User may contact forumotion.com directly: or +334.92.02.15.76.
If the User believes that forumotion.com has billed him in error, he should contact the company within 90 days of the concerned billing. No refunds will be given for fees charged more than 90 days ago.
forumotion.com reserves the right to refuse a refund request if there are reasons to believe that the User is trying to take unfair advantage of this refund policy (for example, by repeated requests for refunds for the same service or product), if he is violating these Terms or if forumotion.com has reasons to suspect that he is using the services fraudulently or that the User account is being used fraudulently by a third party.
This refund policy has no impact on the User statutory rights.
Re: Cancelling of domain name purchase
Please post your url of your forum here.
I will make a ticket for you but please note this can still take 2 or 3 days before it could be done thanks to France being in lock down and our staff at the head office all work from home right now.
I will make a ticket for you but please note this can still take 2 or 3 days before it could be done thanks to France being in lock down and our staff at the head office all work from home right now.
Re: Cancelling of domain name purchase
So you purchased a domain name through Forumotion, but you want to uise one from outside of Forumotion?
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