Save image, file problems

by Caroline April 27th 2020, 2:15 pm

Hello,

Recently we have problems with the file type of images we want to save.
These are images saved in the gallery on the forum as a PNG file, but when saving the file type indicates webp.
A file type that is unusable for us (Paint Shop pro forum).

Here two printscreens:

1) On image and then right click 'save image as'. This is a PNG file, but it will save als webp (The other option is 'all files' but it is still saved as webp)

2) As you can see, the file is a PNG file:

This problem has been going on for a few days. I have already synchronized the forum, but this has not helped.
All members of the forum are having problems with this, not just me.

Can you take a look at this problem please?

Kind regards

Caroline
https://pspdreamland.actieforum.com/

by **skouliki** April 27th 2020, 3:20 pm

Hello

I have noticed this also
Let me ask our techs and i will back
Thank you

by Caroline April 27th 2020, 3:23 pm

Thank you

by **skouliki** April 27th 2020, 4:24 pm

i have seen reports about the same issue to other supports also so this must be a general issue

by **skouliki** April 27th 2020, 5:34 pm

Since Friday: we use the webp with Servimg when there is a gain in weight without modifying the appearance (therefore no loss of quality). On the other hand, if we ask to save it, we cannot avoid the .webp format since it was displayed in webp in the browser.

Currently we are testing performance and gain.

As announced, this behavior only affects compatible web browsers. You can find the list here: https://caniuse.com/#feat=webp .

The change was therefore not announced because it is a test over a few days to assess performance and see if this behavior annoys users. The objective is to ensure a much faster loading for visitors, especially for forums using heavy banners in PNG for example.

Depending on the returns, changes will be made.

by Caroline April 27th 2020, 6:01 pm

Thank you for the information.

Well, so it is very annoying... we are a Paint Shop pro forum and therefore only work with images and webp is not recognized by Corel Paint Shop Pro.
So I hope this is not final, because then we can close the forum Sniff

by **skouliki** April 27th 2020, 6:29 pm

I can understand you same issue with photoshop

by Caroline April 27th 2020, 7:22 pm

I hope that the problems due to this 'change' (trial) will be passed on to the technical team?

by **skouliki** April 27th 2020, 7:35 pm

the techs are aware
meanwhile we can use this converter
https://convertio.co/it/webp-png/

or these screenshots plugins
A screenshot is a tool in Firefox that allows you to save an image of all or parts of a web page.
Mozilla ...https://support.mozilla.org/en-US/kb/firefox-screenshots
chrome...https://chrome.google.com/webstore/detail/make-a-screenshot/gfpdknjgjlakoegfncghjdggmolfocpa?hl=es

by Caroline April 27th 2020, 7:51 pm

Thank you Skouliki and also for your quick reply!
We already found a converter, but maybe this one is quicker and better, we sure will try it, but I strongly hope this is temporary because we work with so many images each day and in the long run this is not workable.

by **skouliki** April 27th 2020, 7:59 pm

i am with you 100%.. i do the graphics for 5 forumotion support forums plus my forum Shocked

by Caroline April 27th 2020, 8:11 pm

skouliki wrote:i am with you 100%.. i do the graphics for 5 forumotion support forums plus my forum

Iekssss

well, I would say: put the techs under presure! Bat

LOL

by **The Godfather** April 28th 2020, 10:25 am

Hello,

I just got information from the technical team.

Since last Friday: we use the webp with Servimg when there is a gain in weight without modifying the appearance (therefore no loss of quality). On the other hand, if we ask to save it, we cannot avoid the .webp format since it was displayed in webp in the browser.

Currently we are testing performance and gain.

This behavior only affects compatible web browsers. You can find the list here: https://caniuse.com/#feat=webp.

The change has not been announced because it is a test over a few days to assess performance and see if this behavior annoys users. The goal is to ensure a much faster loading for visitors, especially for forums using large banners in PNG for example.

Depending on the returns, changes will be made. Or the format will be deleted if no adjustment can be found so as not to disturb your use of the forums.

by Caroline April 28th 2020, 11:56 am

Hello Godfather,

So the effect is almost on all the most used servers for Windows, except Safari, but that is mostly used with Apple.

By the way, is it only noticeable when images are uploaded in the gallery or also if we upload the images elsewhere? (which would be a shame because we pay for using the gallery)

For us it is not workable this change, so I really hope this doesn't become final Crying or Very sad

by **skouliki** April 28th 2020, 12:10 pm

Also this change makes my work difficult it is almost impossible to use photoshop and other graphic programs
Each image needs to be converted or.. or.. i lose minutes

by **The Godfather** April 28th 2020, 2:04 pm

Hello,

No problem, the webP format has been deleted and is no longer present online.

Can you confirm it for me please?

by Caroline April 28th 2020, 2:25 pm

I'm so glad to hear that! Very Happy

I have checked it on my forum, but there are still webp files (that should have been PNG files), so it isn't normal/right yet.

by **The Godfather** April 28th 2020, 2:29 pm

@Caroline do you have the link please? Did you edit and save the post?

Thank you.

by Caroline April 28th 2020, 2:38 pm

I have a link, but you can't get in without an account.
I have made a printscreen, topic/image posted 13.54 hour (so after your post):

You can also test it with the layout: the header of the forum also indicates webp.

Not al images are now webp, some are png some are webp.

Maybe I should synchronize the forum?

by Neptune- April 28th 2020, 2:59 pm

Hello,

Caroline wrote:You can also test it with the layout: the header of the forum also indicates webp.

Have you cleared your browser's cache ?

I have a link, but you can't get in without an account.

The Godfather is like weed Mr. Green

as any pro-admin he can go everywhere without any account, and without any derogatory travel certificate Hello

by Caroline April 28th 2020, 3:12 pm

Owww oke

here is a link:
https://pspdreamland.actieforum.com/t40938p30-frame-opdracht-18#841005

by **The Godfather** April 28th 2020, 3:51 pm

Hello,

It seems to work here. Maybe it's your cache, perhaps the change applied to remove the format WebP was not 100% synchronized online as well.

by Caroline April 28th 2020, 4:01 pm

Hm, that is strange, I still see webp.
I will empty my cache and synchronize the forum and then I get back to you (give me a few hours).

by **skouliki** April 28th 2020, 4:23 pm

for me the links are png so everything is ok thank you

by Caroline April 28th 2020, 7:39 pm

I asked some people on my forum to save the header and one sees PNG the other webp Confused

It seems for now that this only happens with images that were already in the gallery and not with new images.
That is not so bad; we can put the old ones back on if necessary.

So for now I think the problem has been solved. Thank you thumright