We Have Many Major Problems In Our Group

by Babbs123 Fri Sep 18 2020, 22:11

Hi I am the owner of Taggers Cafe

We have been having many issues with our group

I would really appreciate it if someone could come into the group and get it sorted for us

Some of the problems are:

some members can't copy and paste

Members can't send a pm

Members can not see the members list

Members cannot access links at bottom:

Todays active topics, todays top 20 posters, overall top 20 posters

They get messages saying they don't have the right to access

M

We really need to have the group looked at please and ty

Management and Members are getting verry frustraded as you can imagine they would be

Our group is closed. We don't want to open it

If someone could please join an fix our problems, we sure would appreciate it

Our group URL:

https://taggerscafe.forumotion.com/

r

by **skouliki** Fri Sep 18 2020, 22:20

hello

to investigate the issue we must see the forum
can you sent a test account so we can see the problems

by **Ape** Sat Sep 19 2020, 02:36

First of all.

Have you made any change to your templates ?
Do you have a number of JavaScripts running ? If yes what are they?
What browsers are your members using that are reporting the problems.
Are you having the same problems as a founder?

by ♥ Lovin ♥ Sat Sep 19 2020, 13:23

I can answer some of it-since I help in there-founders have no issues only members. No changes in templates. I am sure we all use different browsers, but no idea what they are using. I use chrome and if I use I firefox I can still see it without an issue.

by Babbs123 Sat Sep 19 2020, 14:59

only the members are having problems

none of admins or founder are having problems

members using different browsers

Not sure of javascripts

No change in templates

How do I set up a test account??

by TonnyKamper Sat Sep 19 2020, 15:10

Have you checked the special rights section? ACP > Users & Groups > Special rights (bottom left)
Your members got to have permission to see things there too..

by **skouliki** Sat Sep 19 2020, 15:17

Here you are https://help.forumotion.com/t156280-how-to-make-a-test-account-for-your-forum?highlight=Test
Send the info to me only by pm not in public

by Babbs123 Sat Sep 19 2020, 15:40

I checked the special rights and it was showing for Admins

So changed some to members and it seemed to fix the problems

Not sure about the copy and pasting yet

will have to ask members if they are still having that problem

by Babbs123 Sat Sep 19 2020, 16:22

Set up the Test Account

and pm you the log in information

by **skouliki** Sat Sep 19 2020, 22:01

Your PM has been received with thanks.

Please read our forum rules: ESF General Rules

what are the issues now that are not solved? using the test account i don't see any problem

Members can't send a pm ->i can solved
Members can not see the members list i can solved
Members cannot access links at bottom:
Todays active topics, todays top 20 posters, overall top 20 posters i can solved

by Babbs123 Sun Sep 20 2020, 00:53

some members were complaining abou not getting notifications
a couple complaining about not being able to copy and paste

by **Ape** Sun Sep 20 2020, 02:53

The copy and paste problem is not a forum setting it must be something wrong on your members side as we do not have any settings to stop this.

Tell them to try some other browsers.

Also are they using mobiles or Ipads to copy and paste ?

by Babbs123 Sun Sep 20 2020, 15:17

I will ask them to try another browser

not sure about the mobile Ipad, will have to ask.

what about the notifications?

by **skouliki** Sun Sep 20 2020, 15:26

can i log in again and open a test thread so you can answer me to do some random test to check the notifications?

did those members set their profile options ?

We Have Many Major Problems In Our Group Scre2152

by Babbs123 Sun Sep 20 2020, 17:30

Not sure about their settings, but they have been in groups for awhile now

so I'm guessing they are okay

If they are still having issues I will ask them

Yes of course you can log in again

And if its alright with you we will leave the test account active

in case other problems pop up

by **skouliki** Sun Sep 20 2020, 18:13

Ok thank you
The notification settings are personal settings regardless of the group they are

edit : the notifications are ok using the test account

by Babbs123 Sun Sep 20 2020, 20:48

Thank you for all your help

You can go ahead an mark as Solved now

If we have any other problems we shall let you know

Thanks again

by **Ape** Sun Sep 20 2020, 21:16

Problem solved & topic archived.

Please read our forum rules: ESF General Rules

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