Error submitting themes to Hitskin

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Solved Error submitting themes to Hitskin

Post by Jassu L. November 26th 2020, 8:59 am

Hi all,

I am trying to submit a theme to Hitskin from my forum.

Step 1 goes fine, but the page for Step 2 appears to be completely blank and I cannot get any further from there.

I have tried various browsers and the same problem exists with all of them. Any advice or ideas?

Thank you in advance for your help.


Last edited by Jassu L. on December 3rd 2020, 2:52 pm; edited 1 time in total
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Solved Re: Error submitting themes to Hitskin

Post by SLGray November 26th 2020, 8:18 pm

Have you checked to see if the theme was exactly submitted?


Error submitting themes to Hitskin Slgray10

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Solved Re: Error submitting themes to Hitskin

Post by Ape November 26th 2020, 11:03 pm

Thank you for your Report on this matter before we make a report to our tech team can you please make sure you Don't have Ad's Blocker on your browsers and you have cleared your browser cache.
Remember you will also need to let cookies in on your browser as this keeps data used to upload files.


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Solved Re: Error submitting themes to Hitskin

Post by Jassu L. November 27th 2020, 7:30 am

Hello,

Thank you for your quick response!

So far I've tried the newest Google Chrome, Microsoft Edge and Internet Explorer on my PC. I also tried iOS Safari and iOS Chrome on my mobile using a different network, but all of them have the same problem: the page for step 2 is blank, and I cannot get any further.

I'm not using adblock, all of the cookies are allowed and running, and clearing of the cache didn't work either (I don't think this has to do with cache since the problem exists on all of the browsers and devices I have tried).

I don't find any skins that I have tried to submit with the search tool, and they also haven't appeared to the "my skins"-page on my Hitskin profile. But the funny thing is that the title of the skins seems to get to the database, since the form said every time that "Title is already in use" when I try to submit a theme on a different browser, so I had to change the title of the theme every time I tried again to get it through. But when I try to search for skins with a title that the form told "to already be in use", I get no results. Confused

Thank you for your time and help! I hope we find an explanation to this weird problem.
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Solved Re: Error submitting themes to Hitskin

Post by Ape November 27th 2020, 6:22 pm

Thank you I have made a ticket for our head office sadly it's now the weekend so they will not see it until Monday Sad

Ticket made: 11.27.2020 at 17:22:31


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Solved Re: Error submitting themes to Hitskin

Post by Ape November 30th 2020, 5:09 pm

Dear @Jassu L.

The good news is our tech team have been notified about this problem.
I have been told it could be down to a problem with some CSS files you have installed on your forum BUT we are not sure yet so we are looking in to it for you.

Try going over your CSS files and then see if you have any codes not working or things missing on them.
Also any repeated codes.

Also can we please have a link to the forum skin you are trying to upload so we can run tests our self.


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Solved Re: Error submitting themes to Hitskin

Post by Jassu L. December 3rd 2020, 9:44 am

Hello!

Thank you for your response, @Ape !

I'm not sure how to post a link directly to my theme, but it is the current theme of my forum, here's the link.

I have customised my css at some extent, but I don't get any errors on the browser console from it so it should be working fine. I also don't have any duplicate elements in the CSS document.

Should you need any additional information, please don't hesitate to ask me. Thank you so much for helping me out!
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Solved Re: Error submitting themes to Hitskin

Post by Ape December 3rd 2020, 2:25 pm

Hello @Jassu L. just to let you know there is some items on your forum (Images) that are not safe.
Error submitting themes to Hitskin Ezgif_49

It maybe they are still in HTTP and should be HTTPS as you have a SSL certificate and all images should be now in HTTPS to remove any warnings.

This may not fix the problem but it will help you and others using your theme / Skin.

EDIT:

This is the reply from our head office.
Head Office wrote:The problem is that Hitskin doesn't accept all kind of images. There is no problem with png, jpg et gif , but for example svg is not accepted.
This is the case with the theme of this forum.
The image
Code:
http://hiirenkolo.net/shelyes/ulkka/etsi.svg
can not be uploaded.

So look in your forum skin for any images with .svg and then re-upload them in one of the following png, jpg et gif This will fix your problem I hope.


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Solved Re: Error submitting themes to Hitskin

Post by Jassu L. December 3rd 2020, 2:39 pm

@Ape Oh, thanks for noting that out. Unlike your browser, Google Chrome shows all the http-content on https-pages without any problems or warnings so I hadn't even noticed that the forum was again on the HTTPS mode and some of the images weren't showing to some users. I think it's better for our forum to use the HTTP protocol because the forum has loads of content from HTTP pages Smile



Last edited by Jassu L. on December 3rd 2020, 2:51 pm; edited 2 times in total
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Solved Re: Error submitting themes to Hitskin

Post by Ape December 3rd 2020, 2:44 pm

The problem is if you use HTTP and not HTTPS google finds your forum as not safe and will not list your site as it should and your get a warning saying your forum is not safe to your members and you will loose your member and members will not want to make an account so it is best to fix the ones that are in http even if it takes some time and you get help to do this,

I use Firefox to see the problems and MS-Edge

My advice is to keep it as it is but change the icons you use to HTTPS this will fix the main problem you have if you like i can help with the the icon that is the problem by remaking it for you.


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Solved Re: Error submitting themes to Hitskin

Post by Jassu L. December 3rd 2020, 2:52 pm

Oh ok, thank you for the information. In that case I will reconsider the protocol in use. My forum is relatively small and I don't have a lot of user traffic from search engines since the topic of the forum is kinda niche, so I don't think using the HTTP would cause a lot of user loss for me... But I'll think about that later.

Wow - I'm so glad you found out the issue! I'm gutted about that feature. Well, I guess we have to change the vector graphic images then. Good bye to the perfect scalability... :-D

Thank you so much for the answer, I would've never figured it out myself!
For future cases, though, I would suggest adding a note about this issue to Hitskin, since there are many vector graphics users worldwide and the "blank page for step 2" wasn't really clarifying what was the issue with my theme Very Happy I'm glad I know it now, thanks to you and the tech team.

I'll mark this as solved, have a great day, sir! Smile
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Solved Re: Error submitting themes to Hitskin

Post by Ape December 3rd 2020, 3:01 pm

I have sent you a PM with a fix to the image we have found.

Don't forget we have a great team here that can help change your icons using this forum >> Graphic Design Section
They can remake them icons or make better ones for you.

Problem solved & topic archived.
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Please keep Safe and well from all of the team @ Forumotion


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