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Solved Delete Forum

Post by Morganite January 24th 2021, 11:55 pm

HI everyone,

I haven't posted much before and have no idea where i ask for help etc so perhaps if this is in the wrong place you could let me know where i ask the following question..

My forum is at the link below

https://thethreegems.forumotion.net/forum

Along with a few friends we have had this forum active for around 11 years, sadly many members have moved on to other groups and now only 2 of us are active, when we were in full swing we had 200 members and used to buy credits for a domain url, i as administrator and one of the 3 who formed the group would like to delete it in its entirety, the founder sadly died in 2010, and since then we have lost the password and unable to create a new one..
I have taken the initial steps and deleted all the topics and subtopics.. Contacted and deleted all the members sensitive things such as photos , and their usernames, the only members left are myself , the founder and a member who rejoined without realising the intention of closing the group..

Please could someone contact me and let me know how i delete the group, we may return again and open a new group but for now this Three Gems Group needs to be deleted....
Thank you look forward to hearing from someone soon,
Morganite/Tilly


Last edited by Morganite on January 25th 2021, 4:09 pm; edited 1 time in total
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Solved Re: Delete Forum

Post by SLGray January 25th 2021, 1:07 am

Only the founder can delete the forum.

AP > General > Forum > Forum Deletion
Do not close the AP window when you check your email.

If the founder is gone, please read this:  https://help.forumotion.com/t81878-recovery-or-change-founder-of-an-account

Wait a member, you said that the founder passed away, but then you said he/she is one of the last 3 remaining members.


Delete Forum Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Delete Forum

Post by skouliki January 25th 2021, 7:53 am

hello

our system shows that the founder was connected last year so how can he pass away in 2010 ???
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Solved Re: Delete Forum

Post by Morganite January 25th 2021, 3:48 pm

skouliki wrote:hello

our system shows that the founder was connected last year so how can he pass away in 2010 ???

The founder is the person who we pay tribute to on our portal page here

https://thethreegems.forumotion.net/

When she passed away myself and another administrator just used the email and password we always had used which our founder gave us, no idea how it worked but it did,  however when i want to log in as the founder which i haven't had to do for quite some time i can't login, it says the password is invalid,  i contacted the other administrator but she can't remember the details either.deleted by skouliki is the founders name and did have deleted by skouliki but no idea if that email works and how to get a new password as its not my account.. It worked but now doesn't and i can't remember the old password..

Hope you can help?
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Solved Re: Delete Forum

Post by Morganite January 25th 2021, 4:00 pm

SLGray wrote:Only the founder can delete the forum.

AP > General > Forum > Forum Deletion
Do not close the AP window when you check your email.

If the founder is gone, please read this:  https://help.forumotion.com/t81878-recovery-or-change-founder-of-an-account

Wait a member, you said that the founder passed away, but then you said he/she is one of the last 3 remaining members.

Hi when we opened the group there were 3 administrators and 1 of the administrators acted as the founder, sadly she pass away in 2010 and this is who we pay tribute to on the portal page in the link below

https://thethreegems.forumotion.net/

We continued being able to use her Alexandrite account, but this is dormant unless we needed to buy credits to keep the domain name, up until the last year we always bought credits and kept the domain name, but then my other administrator has stopped logging onto the forum and it had only been myself and another member with user name Casey, its been me and Casey for almost a year and a half, signing in and chatting occassionally.. Sadly as admin i made the decision to close the group and delete it, all other members have been informed and deleted.. Alexandrite remains because i can't change email or delete her, it keeps saying ''Information Only the founder can modify his own profile.''

Tried everything i can think of and as i haven't had any help with the other admin i thought i would ask here.. Hope that helps..
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Solved Re: Delete Forum

Post by skouliki January 25th 2021, 4:05 pm

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules:  ESF General Rules

Please do not share any of your personal information in public sections of the Support Forum.
 For security reasons, I have removed your personal information from your post. Thank you!.
Please read our forum rules:  ESF General Rules

for security reasons you need to follow the instructions if you want to delete the forum 
( only the founder can delete the forum)

1) if you are the founder please sent me by private message 
- the forum url
- the email you used to create the forum 
- the founder's username

2) if you are not the founder ( or the founder is gone) then you must follow the instructions here  
https://help.forumotion.com/t81878-recovery-or-change-founder-of-an-account

thank you
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Solved Re: Delete Forum

Post by Morganite January 25th 2021, 4:39 pm

skouliki wrote:
Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules:  ESF General Rules

Please do not share any of your personal information in public sections of the Support Forum.
 For security reasons, I have removed your personal information from your post. Thank you!.
Please read our forum rules:  ESF General Rules

for security reasons you need to follow the instructions if you want to delete the forum 
( only the founder can delete the forum)

1) if you are the founder please sent me by private message 
- the forum url
- the email you used to create the forum 
- the founder's username

2) if you are not the founder ( or the founder is gone) then you must follow the instructions here  
https://help.forumotion.com/t81878-recovery-or-change-founder-of-an-account

thank you

Thank you for the above information, i have followed the link and looked to see what i can do, i have taken photos of the group founders profile, and posted a message as required.. I contacted the other admin still alive but have not heard anything from her, so it is up to me to get this done..
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Solved Re: Delete Forum

Post by SLGray January 25th 2021, 8:08 pm

When we say founder, we are referring to the account that created the forum.  On the forum, it is the one that ends with u1.


Delete Forum Slgray10

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Never post your email in public.
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Solved Re: Delete Forum

Post by Morganite January 25th 2021, 9:56 pm

SLGray wrote:When we say founder, we are referring to the account that created the forum.  On the forum, it is the one that ends with u1.

The Account that created the forum belongs to Alexandrite who pass away, it was a spare account email and password she created only for this purpose so that the 3 admins could all use it, she had her own username as an admin called Lazurlite and usually logged into the group as such.. Tanzanite is the other admin but she had not logged for over a year hence my decision to close and delete the forum..

Hope that helps alittle more.
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Solved Re: Delete Forum

Post by Ape January 25th 2021, 11:34 pm

Your PM has been received with thanks.
Please read our forum rules: ESF General Rules

I have sent you a PM with a reply Wink


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Solved Re: Delete Forum

Post by Morganite January 26th 2021, 12:17 am

Thank you Ape. i have replied a few times to you to let you know what i have been trying to do my end to close the group.. Found some interesting information which confused me..
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Solved Re: Delete Forum

Post by Ape January 26th 2021, 12:25 am

Thank you @Morganite I have sent a Ticket online to our head office.

I will get back to you here soon as I get news back.

This can take up to 72hrs for a reply Wink


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Solved Re: Delete Forum

Post by Morganite January 26th 2021, 12:30 am

Ape wrote:Thank you @Morganite I have sent a Ticket online to our head office.

I will get back to you here soon as I get news back.

This can take up to 72hrs for a reply Wink

Thats great thank you very much
look forward to seeing what can be done and it is much appreciated..
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Solved Re: Delete Forum

Post by SLGray January 26th 2021, 3:37 am

If all 3 admins had access t the founder's acount, why do you not just log into the account and delete the forum?


Delete Forum Slgray10

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Solved Re: Delete Forum

Post by Morganite January 26th 2021, 2:01 pm

SLGray wrote:If all 3 admins had access t the founder's account, why do you not just log into the account and delete the forum?

Hi SLGray abit confused by your post, you told me in a PM to contact Ape because you will be away for awhile yet you are posting again, i did originally contact you via PM for help.. Ape is now helping me and i have explained to this admin what has happened as i did you..

I have tried to make myself clear a few times i do not know what more i can say..

3 admins, yes there are 3 admins however one also acted as founder of the group! as in previous posts above..

Admin 1 created the founder account and became admin and founder named Alexandrite.

Admin 2 had access to the founders login account details email and password named Tanzanite.

Admin 3 had access to the founders login account details email and password named Morganite.

Alexandrite passed away in 2010 , admin 2 and 3 were somehow able to continue using the login email and password for the deceased founder account, up until last year.. Both admin 1 and 2 have forgotten the password and when trying to change details for the founder to reset password have not been able to, because Alexandrite is no longer here we can't access her email as we do not know the password she used for that, the passwords for the forum founder login are not the same as for the email account used!!
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Solved Re: Delete Forum

Post by Morganite January 26th 2021, 2:03 pm

Ape wrote:Thank you @Morganite I have sent a Ticket online to our head office.

I will get back to you here soon as I get news back.

This can take up to 72hrs for a reply Wink

Thats great thank you so much for helping very much appreciated..
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Solved Re: Delete Forum

Post by skouliki January 26th 2021, 2:31 pm

2nd reminder

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules: ESF General Rules
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Solved Re: Delete Forum

Post by Ape February 1st 2021, 2:49 pm

Hello @Morganite Your forum has been deleted.

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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