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Ads not disabling

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In progress Ads not disabling

Post by portsmonkey July 8th 2022, 11:21 am

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : All members
When the problem appeared : When I purchased the premium package
Forum link : https://nfcsc.forumotion.com

Description of problem

I purchased the premium package and I have tried to disbale the ads. It is telling me that I do not have enough credits? The premium package states that ad disabling is included?

Many thanks
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In progress Re: Ads not disabling

Post by skouliki July 8th 2022, 11:36 am

hello

please read this tutorial https://help.forumotion.com/t155623-disabling-ads-on-your-forum

did you follow the correct steps ?
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In progress Re: Ads not disabling

Post by The Godfather July 8th 2022, 11:37 am

Hello @portsmonkey

When you subscribed to the Premium package, did you modify this line by selecting which disabling of advertisements you wish to have? Each choice increases the price of the package and the default choice is "No".

If you have not selected "for members only" or "for members and guests", it is normal that you continue to have visible ads on the forum.

Ads not disabling Image21

Best.
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In progress Re: Ads not disabling

Post by Ape July 8th 2022, 11:37 am

Hello @portsmonkey and welcome to the English support forum Shake

When you buy a package You only buy the package not the things listed like ad's removed or domain names.

If you wanted ad's removed you needed to change the settings when you buy the package.
see the video:
Ads not disabling Ezgif_97

Sadly if you have already paid for your package then you will have to pay for more credits to pay for your ad's to be removed as this Don't come in with the package if you have not done it on the first step. Sorry Sad


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