stop old forum name from redirecting to new forum name

[chakoteh]

Technical Details

Forum version : #phpBB3
Position : Administrator
Concerned browser(s) : Other
Who the problem concerns : All members
When the problem appeared : ongoing
Forum link : https://marvelousartworks.forumotion.com/

Description of problem

Angel(Email address removed by APE) left marvelousartworks.forumotion.com I have the password to log in under her account as founder. She wanted the forum name changed when she left the forum to me. I changed the name to onceinalife-friends.forumotion.com but even if someone puts marvelousartworks.forumotion.com now--several months later, it redirects to the new name. I do NOT want, Angel does not want onceinalife-friends associated with marvelousartworks. We 'thought' it would quit redirecting after a period of time but it has not.
is there a way to completely stop it from redirecting? OR am I going to need to delete the forum completely?
thank you
chakoteh

[Ape]

if you want the address changed you need to do the following.

ACP >> General >>  Forum >> Forum address >>

under: Address modification change the address there. making sure you save the settings after.
Please remember making a change of address means you will need ot give all your members the new address
if you want to change the name of the forum this is not the same thing.

Please do not share any of your personal information in public sections of the Support Forum. For security reasons, I have removed your personal information from your post. Thank you!. Please read our forum rules: ESF General Rules

[SLGray]

Have you shared content after the change to social media?  If no, share content on Twitter (X), Facebook, etc.  When you do this, the search engines will index the forum again.  I mean use the share option on the forum.   It does take a long time before the redirection will stop.

[chakoteh]

If you click on the forum link you will see I did change the forum name. We are a very small forum and are not even open to join, so I have not shared any content to X or Facebook or TS as membership is closed.
Are you saying that sharing some content from the forum since changing the name is the only way to stop the redirects?
I cannot find on forumotion a 'share' option.
Sorry about the violation and thanks for helping me try to solve this.

[Niko]

Dear @chakoteh

there is an automatic redirect that is placed when the forumotion address is changed. This was implemented to allow all the members to be aware of the new forum address (imagine that someone was not aware of the address-change and couldn't find the forum anymore - this was to prevent this scenario).

The redirect will disappear if someone creates a forum using the old address (which is now available again for new registration).
To cancel the redirect from the old address to the new address, the only alternative is to have a technician do that server-side

So, to reassure you, it is not a bug but a planned and intended "help"

Hope this clarifies the scenario

[chakoteh]

dear @Niko
Thank you for the response. I did know that a redirect was 'normal' at the beginning of the name change. Now I just want to know exactly what to do get rid of the redirect.
It sounds like you're saying a technician (where can I find this magician called 'technician'?) would need to code in--on the server side to stop the redirect OR I could create a new forum with the old marvelousartworks name, then delete it and that would work?

Is there a technician that would do the server side thing? Is there a place to ask for that to be done?

Again, thanks Niko. I could feel the kindness in your response. Needed that

[Niko]

Dear @chakoteh

a staff member of this support forum can escalate the request to the technical team
Just wait for them to pass by this topic and forward the request

Glad I have helped

[Ape]

Hi @chakoteh if you can please PM me the following i will make a thicket for you but I really don't think they will do any thing.

If it was me I would just leave it until it stop's it's self.

Please pm me the following:

Email address of the founders account.
Username of the founders / owners account.
URL of the forum.
The new URL you want to use.
Date you made the address change. (This can be found on your ACP)

ACP >> General tab >> Forum >> Security >> Administration tab >>

Please note you must be logged in as the owner / founder of the forum to see this data.
You must PM me this not post the data i have asked for in public view as it is not safe to post it here on the public forum.

What next:
When i have this data i will make a report to our head office for help on this matter.
They will then Contact me back telling me if they will help or not. I will then reply here.

Please note that it is now the weekend and our team who deals with this is now off work until Monday so please hold on until they get back to me on this matter.

[chakoteh]

Thank you @Ape I will get all of that info together and I will try creating a new forum with the old address, then delete it and see if that eliminates the redirecting. IF it does not, I will send you the information you asked for. i will make this being a Friday, a good thing giving me time to see if I can resolve the redirection without your needing to contact the head office.

thank you so much. I appreciate everything you all do to help us.

[chakoteh]

@Ape and @Niko I was able to resolve the issue

I do appreciate everything you did to put me on the path to a solution.

Blessings to you all

[skouliki]

Problem solved & topic archived. Please read our forum rules: ESF General Rules