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Member cannot type in body of message, only in title

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Solved Member cannot type in body of message, only in title

Post by nitroengine December 8th 2023, 7:22 pm

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Safari
Screenshot of problem : https://i.servimg.com/u/f95/15/46/86/41/latole10.jpg
Who the problem concerns : A few members
When the problem appeared : First contacted about it on December 5th.
Forum link : https://www.coxengineforum.com/

Description of problem

I have a member who contacted me though the Contact Form Page saying that they essentially cannot type in the body of a message (for a reply or a new topic), and can only type in the title box.

This user is having this problem while using Safari 17.1.2 on Mac OS Sonoma 14.2. They do not have the same issue while using Google Chrome.

They cleared their cookies while on Safari, but that didn't help.

I have not heard from any other member having the same issue, however, I did have another member type their reply to a thread in the title of a post (with only quoted content in the body). That was back on November 29, and I originally assumed it to be a mistake.


Last edited by nitroengine on December 14th 2023, 4:56 am; edited 1 time in total
nitroengine
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Solved Re: Member cannot type in body of message, only in title

Post by Niko December 8th 2023, 8:01 pm

Coucou @nitroengine

I tried with safari, and i manage to write correctly in the textarea Embarassed
Are you sure they don't have ads overlapping, or maybe AdBlock causing some issues?

Member cannot type in body of message, only in title Scree203

edit: also, does it happen in any sub-forum and in any topics? or only in some of them? and are they using WYSIWYG mode or the regular mode of the editor?
you could also make an attempt in disabling javascript and see if the problem still occurs
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Solved Re: Member cannot type in body of message, only in title

Post by nitroengine December 8th 2023, 8:33 pm

Thanks for the reply.

Ads shouldn't be a problem as they should be disabled for members who are logged in.

I'll ask about Ad Block. I haven't had any issues with Ad Block on my end, although I normally don't use Safari, and I don't have the most recent version of Safari installed anyway.

I'll temporarily disable Javascript code management tonight and ask if that solves his problem. I only have 3 custom Javascript codes which haven't been modified or added to in several years.
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Solved Re: Member cannot type in body of message, only in title

Post by skouliki December 8th 2023, 8:47 pm

hello

are we talking about the quick reply or the add reply?
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Solved Re: Member cannot type in body of message, only in title

Post by nitroengine December 8th 2023, 8:54 pm

@skouliki This appears to affect the standard "add reply", as well as creating a new topic, and even replying to the private message I sent him.

It sounds like he is able to type in the "post title" box, but not the actual message box.

After asking him to try a different browser, it was discovered he could type a message as normal using Google Chrome. So it appears to be affecting the version of Safari he is using.
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Solved Re: Member cannot type in body of message, only in title

Post by skouliki December 8th 2023, 9:02 pm

maybe the member can check if the device or the browser is updated
also tell the member to disable the browser extensions
sometimes an extension can secretly be added and cause issues
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Solved Re: Member cannot type in body of message, only in title

Post by nitroengine December 9th 2023, 12:18 am

skouliki wrote:maybe the member can check if the device or the browser is updated
also tell the member to disable the browser extensions
sometimes an extension can secretly be added and cause issues

I'll ask him about that as well.
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Solved Re: Member cannot type in body of message, only in title

Post by nitroengine December 10th 2023, 12:49 am

I disabled Javascript code management, and that didn't help.

He says he has no extra extensions on his browser.

Thanks for everyone's help. We'll just have to wait and see with the next browser update.
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Solved Re: Member cannot type in body of message, only in title

Post by Ape December 10th 2023, 12:54 am

Hi @nitroengine thank you for contacting the support team.
Can you ask your member to remove the browser and reinstall it again?

I know this sounds a strange thing to ask but my wife has had the same problem on a site before when using a mac book.

It was down to some update that started the problem but yet Firefox and Google chrome was fine, so a clean install may help.


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Solved Re: Member cannot type in body of message, only in title

Post by nitroengine December 10th 2023, 1:05 am

Ape wrote:Can you ask your member to remove the browser and reinstall it again?

Thanks for the suggestion. I'll ask and see if he's willing to do that.
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Solved Re: Member cannot type in body of message, only in title

Post by nitroengine December 14th 2023, 4:56 am

His operating system updated this morning, and he can now post on the forum with Safari.

PM from Forum Member wrote:It 's working.

This morning I have a new update Apple OS from Sonoma 14.1 to 14.2
Now I can write in the main forum window.

The culprit was Apple OS.

Thank you all to try to help me, you are great people


I haven't heard from any other members with that same issue, so it sounded like only he was affected.

Thanks for everyone's help.
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Solved Re: Member cannot type in body of message, only in title

Post by skouliki December 14th 2023, 7:07 am

you are welcome

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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