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Moderators problem

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In progress Moderators problem

Post by naktyje March 16th 2024, 10:05 am

Hello,

WEhats happen with forumotion.

People cant see admin panel.

pPlease see photos, what they are in that group.

Im am Elisabeth Ivy laurier , and im griuo member. Like you can see in picture, what i cant leave the group, and im writed in that group like member.

Its its definatlly forumotion problem, we need help.

https://imgur.com/AuEOxlH.png
https://imgur.com/xyqofGg.png

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In progress Re: Moderators problem

Post by skouliki March 16th 2024, 10:33 am

Hello

is this the same issue as this thread ? https://help.forumotion.com/t163020p30-cant-open-admin-panel
if yes i am still waiting for you to send me by pm the information i have requested in that thread
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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 11:28 am

Idk what you waiting, this problem is not the same like foundaition acc dont have email.

There is problem in forumotion, and i cant send you emails because i dont remember it... But maybe we can fix problem without this acc?

question is why people in moderator group cant open admin panel?
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In progress Re: Moderators problem

Post by Niko March 16th 2024, 11:31 am

Coucou @naktyje

can I ask you two questions?
  • What is the URL of the group you see in this image? https://imgur.com/xyqofGg
  • Is there any other user that can access the admin panel, at the moment?

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In progress Re: Moderators problem

Post by skouliki March 16th 2024, 11:33 am

for the first issue, i want to remind you that
Since you are the founder and you can not access the admin panel cause you do not remember your password the only way we can help is by informing us by pm the correct email you used to create the forum
As mentioned you can send me a list of potential emails
We can not provide any further assistance without the correct email this is the procedure

for the moderators issue you must access the admin panel to check the group rights



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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 11:37 am

Niko wrote:Coucou @naktyje

can I ask you two questions?
  • What is the URL of the group you see in this image? https://imgur.com/xyqofGg
  • Is there any other user that can access the admin panel, at the moment?

1. URL is : https://sweetsin.forumlt.com/g1-administrators
2. No , all people cant get to admin panel. They all are in the list , but cant open it.
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In progress Re: Moderators problem

Post by Niko March 16th 2024, 11:47 am

@naktyje not even the founder?
I mean this user: https://sweetsin.forumlt.com/u1
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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 11:49 am

She cant , because she lost password and dont remember email.

But she wasnt online so many time, and we all was. And all was fine, but one day everything gone. And she wasnt even loged in , so its not her issure. Something happen with forumotion
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In progress Re: Moderators problem

Post by Niko March 16th 2024, 11:51 am

@naktyje I am asking because the founder can access everything by default, so she/he could have been the one to check the ACP for sure Embarassed

Can you try to reach her so that she can check?
Otherwise, if she is absent for more than 6 months+1 day, you may try to ask for a founder change
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In progress Re: Moderators problem

Post by skouliki March 16th 2024, 12:00 pm

wait a minute

on this thread https://help.forumotion.com/t163020p30-cant-open-admin-panel you said you are the founder
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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 12:00 pm

She last time was online SK. 5 11 - 16:02 2023

Anyway i dont understand , how it is posiblle

what from nowhere one day we all cant open the admin panel . then she wasnt online ;/
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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 12:02 pm

Yes , because then from this acount writed Vaiva the founder acc .

Now im her friend and writing this problem again, But now not about foundaition acc , but wwhy other people cant come to admin panel if no one did anything, it was just from nowhere
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In progress Re: Moderators problem

Post by skouliki March 16th 2024, 12:08 pm

iam sorry but we can only help the founder the founder must come here and register by herself

if you are a friend of the founder then please inform the founder that

the founder must have access to the admin panel so that she can view the moderator group rights
if she can not enter due to password issues then she must provide the correct creation email as this was described previous


the founder's account meaning https://sweetsin.forumlt.com/u1 last time was connected 11/2023 and not the date you have posted
meaning you are looking another account
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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 12:12 pm

She dont remember the email , and pasword. what we can do what to change founder acc ?
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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 12:15 pm

skouliki wrote:iam sorry but we can only help the founder the founder must come here and register by herself

if you are a friend of the founder then please inform the founder that

the founder must have access to the admin panel so that she can view the moderator group rights
if she can not enter due to password issues then she must provide the correct creation email as this was described previous


the founder's account meaning https://sweetsin.forumlt.com/u1 last time was connected 11/2023 and not the date you have posted
meaning you are looking another account


my date is the same,......

https://imgur.com/3YO81zU.png
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In progress Re: Moderators problem

Post by skouliki March 16th 2024, 12:17 pm

due to security reasons, we can not do anything else we MUST have the correct email creation

you can wait 6 months and 1 day and ask for a founder change
read number 2 of this thread https://help.forumotion.com/t81878-recovery-or-change-founder-of-an-account

also please
Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules: ESF General Rules
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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 12:27 pm

But you are fixer. Cant you take the founder acc , dont tell me the password ( i dont need it) go to forum fix the problem , and whats it? we dont need to know the password , no security is broken, and all happy becouse admin can acces the admin panel and using forum.

I dont ask the passwork , i just need fix the problem, i dont need founder acc or passwork... just problem need to be fixed...
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In progress Re: Moderators problem

Post by skouliki March 16th 2024, 12:31 pm

no we are not fixers we provide support and help to the founders of a Forumotion forum
we can not interfere with internal issues on forums

i suggest you and the founder read our Terms of Service https://www.forumotion.com/terms-of-service
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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 12:34 pm

But if somepone changed password , its posiblle that they changed email too..... becouse all potential emails not working, and old pass also not working
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In progress Re: Moderators problem

Post by skouliki March 16th 2024, 12:40 pm

we have already discussed this by pms the previous time
i need the correct creation email or a list of potential emails you used to create the forum regardless if you change the creation mail afterward

all the emails you have sent me by now through pms as i already informed you multiple times are incorrect or associated with other forums so basically i have no proof that you are indeed the founder of that forum
furthermore, you are not actually the founder which you claimed to be in your previous thread but a friend of the founder

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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 5:48 pm

We cant remember email of faunder,but i can give Admin girl email, username, password maybe its helps to proof what we all in same side?
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In progress Re: Moderators problem

Post by skouliki March 16th 2024, 6:04 pm

skouliki wrote:
i suggest you and the founder read our Terms of Service https://www.forumotion.com/terms-of-service

We can not continue unless the founder herself register here and provide the correct creation email to me by pm

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In progress Re: Moderators problem

Post by naktyje March 16th 2024, 6:05 pm

Someone stole the forum , and changed email. How we will provide you the email????????????
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In progress Re: Moderators problem

Post by skouliki March 16th 2024, 6:13 pm

skouliki wrote:
skouliki wrote:
i suggest you and the founder read our Terms of Service https://www.forumotion.com/terms-of-service

We can not continue unless the founder herself register here and provide the correct creation email to me by pm


The original creation email not the current email please i have informed you about the same thing many times ...
I will now lock this thread
if you provide the information we requested i will be glad to help you

edit: one more thing i forgot to mention is that mods do not have the right to the admin page
Only founders and admins can see it unless the founder renamed the group admins

Sadly we can't help a non-founder


Last edited by skouliki on March 17th 2024, 7:59 am; edited 1 time in total
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In progress Re: Moderators problem

Post by SLGray March 16th 2024, 7:08 pm

Also do not send PM's to multiple staff members about the same issue.


Moderators problem Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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