External domain issue: it doesn't work without "www".

by sohab Mon 21 Oct 2024 - 3:48

Hello,
I bought a domain name via Namecheap.

The problem is that my site link only works with "www."
I want it to also work without "www." because I need to verify it with Google tools.

I contacted Namecheap support, and they told me the issue comes from the forum.

https://www.uaewadhaefa.com/ works
https://uaewadhaefa.com/ does not work

External domain issue: it doesn't work without "www". Captur19

by **SLGray** Mon 21 Oct 2024 - 5:37

So you followed this tutorial: https://help.forumotion.com/t7021-cname-redirect-an-extern-domain-name-that-you-own-to-your-board ?

by sohab Mon 21 Oct 2024 - 6:45

I think you did not read my problem well
I know very well how to link domain to my forum
The problem for me is that the forum does not work if it is in this form https://uaewadhaefa.com/

by **Luzz** Mon 21 Oct 2024 - 10:25

Hello @sohab Smile

As I answered you this morning on the French support, for a similar question, Forumotion does not host the root domain (uaewadhaefa.com) for external domains, but only the subdomains like www.uaewadhaefa.com or forum.uaewadhaefa.com.

So you have to make a 301 redirection from uaewadhaefa.com to www.uaewadhaefa.com by your registrar, in the Administration panel of your domain there.

Best regards