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Two people say forum's running slow for them

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Two people say forum's running slow for them

Post by Brianman23 on February 20th 2013, 6:44 pm

Started with one and now today another says she's having the same problem. One is in Serbia and the other America. The forum runs fine for me and so far only these two seem to have this problem. They've cleared their history (or cache whatever you want to call it) but it still goes back and forth from running fine to running slow for them.

My forum is www.our4tnz.com

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Re: Two people say forum's running slow for them

Post by BlackScorpion on February 20th 2013, 7:15 pm

I noticed that here in the Support Forum also, the images are taking long to load when i upload them.

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Re: Two people say forum's running slow for them

Post by runawayhorses on February 20th 2013, 10:54 pm

I've been experiencing that too on all the forums that use the toolbar, I think its related to the toolbar somehow.

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Re: Two people say forum's running slow for them

Post by Brianman23 on February 21st 2013, 3:38 am

My forum does not have the toolbar, where did that come from anyway?

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Re: Two people say forum's running slow for them

Post by Brianman23 on February 21st 2013, 4:39 am

the toolbar

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Re: Two people say forum's running slow for them

Post by runawayhorses on February 21st 2013, 5:26 am

You can activate it in the Admin panel, read about it here:

http://help.forumotion.com/t120096-new-features-toolbar-notifications-and-more

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Re: Two people say forum's running slow for them

Post by Brianman23 on February 21st 2013, 5:44 am

So now we've got a toolbar but not a full mobile version yet? Razz

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Re: Two people say forum's running slow for them

Post by Sanket on February 21st 2013, 10:00 am

@Brianman23 wrote:So now we've got a toolbar but not a full mobile version yet? Razz
Yes, thats correct. Maybe in the future. Wink

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Re: Two people say forum's running slow for them

Post by Brianman23 on February 21st 2013, 6:45 pm

So will the forum stop running slowly?

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Re: Two people say forum's running slow for them

Post by Sanket on February 21st 2013, 7:07 pm

The forum is still running slow? I didn't face a problem.

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Re: Two people say forum's running slow for them

Post by Derri on February 21st 2013, 9:37 pm

@Brianman23 wrote:So will the forum stop running slowly?

I think upon launch the toolbar was causing issues and possibly making some forums run slow. However, I think its running much better now. I'd give a few days then ask your members if they think the forums are running slow. Also it could just be with them, did you not say it was only two members having the issue?

Ask around and see if it is widespread.

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Re: Two people say forum's running slow for them

Post by Brianman23 on February 22nd 2013, 2:15 am

I have yet to run into this problem but I know two of them said it was slow. They haven't said today if it's still slow.

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Re: Two people say forum's running slow for them

Post by Sir Chivas™ on February 22nd 2013, 3:10 am

Hi,

Every forum that I've notice or visit seems to be working perfectly, at first it was pretty slow, but it seems that there isn't really a problem anymore.

If anything, it may be the users' internet connect or browser acting real slow, suggest them this:
http://help.forumotion.com/t22597-how-to-clear-the-cache-in-firefox-internet-explore-chrome

Regards,
Sir Chivas.

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Re: Two people say forum's running slow for them

Post by Brianman23 on February 22nd 2013, 9:02 pm

They both say it's running fine now

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Re: Two people say forum's running slow for them

Post by The Lone Ranger on February 22nd 2013, 11:23 pm

Mine has been really slow loading pages all day. Still is.

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Re: Two people say forum's running slow for them

Post by Sanket on February 23rd 2013, 4:28 am

@The Lone Ranger wrote:Mine has been really slow loading pages all day. Still is.
Forum URL?

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Re: Two people say forum's running slow for them

Post by The Lone Ranger on February 23rd 2013, 10:28 am

www.tenerifesforumoffun.com

still taking ages to load pages.

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Re: Two people say forum's running slow for them

Post by Zellogi on February 23rd 2013, 10:45 am

Seems fine to me. You sure its not your internet just being slow?

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Re: Two people say forum's running slow for them

Post by The Lone Ranger on February 23rd 2013, 10:46 am

I'll try resetting the router and report back.

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Re: Two people say forum's running slow for them

Post by The Lone Ranger on February 23rd 2013, 10:54 am

I switched the router off for 15 seconds then switched it back on again, but it doesn't seem to have made any difference. It takes about 40 seconds for a page to complete loading.

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Re: Two people say forum's running slow for them

Post by Zellogi on February 23rd 2013, 11:11 am

Strange, it takes me about 2 seconds for each tab on your forum to load, and that's with a 3/5 bar signal.

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Re: Two people say forum's running slow for them

Post by SLGray on February 23rd 2013, 11:27 am

@The Lone Ranger wrote:I'll try resetting the router and report back.

@The Lone Ranger wrote:I switched the router off for 15 seconds then switched it back on again, but it doesn't seem to have made any difference. It takes about 40 seconds for a page to complete loading.
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

Second Reminder


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: Two people say forum's running slow for them

Post by The Lone Ranger on February 23rd 2013, 1:44 pm

@SLGray wrote:
@The Lone Ranger wrote:I'll try resetting the router and report back.

@The Lone Ranger wrote:I switched the router off for 15 seconds then switched it back on again, but it doesn't seem to have made any difference. It takes about 40 seconds for a page to complete loading.
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

Second Reminder

The page itself loads quickly enough, it's the images contained in the posts that are taking ages to open. If you look at the browser tab, the wee favicon shows as a "busy" signal for nearly a full minute...

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Re: Two people say forum's running slow for them

Post by runawayhorses on February 23rd 2013, 2:01 pm

Well the favicon was taking awhile to load, I would suggest uploading it to another host. Just google "favicon host" or "ico host" to find another one, I use my other website to host the ico image I use for the forum, but there are a lot of places that will host them for free, some are obviously faster than others. You need a host that allows "Hot linking" or "remote linking".

Your images in the forum are loading at a steady fast pace I'm having no problems in that regard, it could be the image host these pictures that are loading slow for you are on a slow server. Do you know what host the images are on that are loading slow for you?

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Re: Two people say forum's running slow for them

Post by The Lone Ranger on February 23rd 2013, 2:12 pm

The favicon I'm using is the wee smiley face which is one of the Forumotion default ones. AP.General>Forum>Configuration...http://illiweb.com/fa/favicon/smiley.ico
so I don't think the favicon will be the cause.
Re the image host concerned, I've no idea which one it is because NONE of the images show until the busy signal has finished. (Approx 40 seconds to 1 minute).

I use servimg plus Photobucket and who knows which sites the members use, plus a lot of images are just "right-clicked" from the web and pasted into the image icon.

I'm in Scotland, but I have a member in Tenerife who has just complained about the time the pages are taking to load.

I have just deleted all the "Attachments" to see if that would make a difference, but it doesn't look like it. Sad

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Re: Two people say forum's running slow for them

Post by runawayhorses on February 23rd 2013, 2:18 pm

Well if you're using firefox like your profile says just right-click on the image and select "View Image" and that will open the image so you can view it and also see the url where it is hosted at.

Serving and photobucket are fast and having no problems at this time from my end.

I would suggest its your internet connection from your area that is having trouble right now.

In short, all seems normal on your forum.

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Re: Two people say forum's running slow for them

Post by The Lone Ranger on February 23rd 2013, 2:33 pm

@runawayhorses wrote:Well if you're using firefox like your profile says just right-click on the image and select "View Image" and that will open the image so you can view it and also see the url where it is hosted at.

Serving and photobucket are fast and having no problems at this time from my end.

I would suggest its your internet connection from your area that is having trouble right now.

In short, all seems normal on your forum.

Thanks Runawayhorses, it's just that one member in Tenerife also complained how slow it was but it may just be coincidence. I'll leave this open for another 24 hrs to see if it resolves itself. If it does, I'll come back and mark as "solved".

Edit: OK, 3 hours later and it's still happening, but only on our forum. All other external websites are opening fine. i.e. BBC News, Telegraph, Facebook etc. It's only doing it on here. Something is not right on the forum.

Forum link: www.tenerifesforumoffun.com If you need admin access please say and I'll PM.

Edit: Tried other browsers-

Safari: 55 seconds
Chrome: 20 seconds
IE9: 20 seconds
Firefox: 40 seconds
Opera: I gave up after 80 seconds.

As I say, it's only on this site guys.
Additional info: Avatars and images in Signatures show immediately. It's only images in the "posts" that take so long.

More info: It seems like it is an image hosting site used by skin designer: www.upload-your-life.com

This is what is causing the busy signal to stay on for so long. When I click on that link, I get this message after abiut 40 seconds...

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Re: Two people say forum's running slow for them

Post by The Lone Ranger on February 24th 2013, 11:32 am

Bump.

Still the same guys. This is starting to annoy my members.

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Re: Two people say forum's running slow for them

Post by runawayhorses on February 24th 2013, 12:55 pm

@The Lone Ranger wrote:Bump.

Still the same guys. This is starting to annoy my members.
@The Lone Ranger wrote:I'll leave this open for another 24 hrs to see if it resolves itself. If it does, I'll come back and mark as "solved".
Sorry to hear you're still having problems, but this is not your topic to bump or mark solved, you are not the topic starter.

I really think its your location because it doesn't appear that your problem is happening to anyone else at this time. But hopefully Leeloo will be back on Monday and can look into this for you.

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Re: Two people say forum's running slow for them

Post by The Lone Ranger on February 24th 2013, 1:02 pm

@runawayhorses wrote:
@The Lone Ranger wrote:Bump.

Still the same guys. This is starting to annoy my members.
@The Lone Ranger wrote:I'll leave this open for another 24 hrs to see if it resolves itself. If it does, I'll come back and mark as "solved".
Sorry to hear you're still having problems, but this is not your topic to bump or mark solved, you are not the topic starter.

I really think its your location because it doesn't appear that your problem is happening to anyone else at this time. But hopefully Leeloo will be back on Monday and can look into this for you.

OK. I have resolved this on my own. The Hitskin theme designer used an image hosting site called "Upload-your-life.com". This site is not working. I have trawled through my CSS and removed all background images related to this site. My site is now back to normal with a 1-2 second load speed.
Thank you for replying Runawayhorses, your help was appreciated. Very Happy

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