Newsletters not being sent to all Members
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Sanket
golfaz
6 posters
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Newsletters not being sent to all Members
I have read that there are many Members who are having issues with news letters. I would be one of them
Here is/are the issues that I am having:
*Not all if any members who have chosen to receive newsletters are receiving them
*I have had Several members check their spam folder(If not all there folders) to see if the Newsletter was placed in there by the email provider. None of these members have seen or found a newsletter
*I have two chatter accounts on my forum for testing purposes and neither one of these account receive any newsletters
as with many others my forum is growing and I would like this solved at someone's soonest convenience
thank you
Here is/are the issues that I am having:
*Not all if any members who have chosen to receive newsletters are receiving them
*I have had Several members check their spam folder(If not all there folders) to see if the Newsletter was placed in there by the email provider. None of these members have seen or found a newsletter
*I have two chatter accounts on my forum for testing purposes and neither one of these account receive any newsletters
as with many others my forum is growing and I would like this solved at someone's soonest convenience
thank you
Re: Newsletters not being sent to all Members
What are the email provider in question which are not receiving this.
Sanket- ForumGuru
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Location : Mumbai
Re: Newsletters not being sent to all Members
I appreciate the prompt reply
it does not appear to be one specific email address
But they range from:
Gmail
Yahoo
cox.net
Live
msn
ETC Etc
it does not appear to be one specific email address
But they range from:
Gmail
Yahoo
cox.net
Live
msn
ETC Etc
Re: Newsletters not being sent to all Members
Maybe you should try using a different email to send your newsletters.
Admin Panel > General > Newsletter > Select sender of email
You should try using the main admin's main email. The email should be one that you use for site purposes only. You can edit your email in your profile.
Admin Panel > General > Newsletter > Select sender of email
You should try using the main admin's main email. The email should be one that you use for site purposes only. You can edit your email in your profile.
Re: Newsletters not being sent to all Members
I appreciate your input but please note that I have searched this forum for answers as well as I have exhausted options on my end before I have made this post.
So to answer your question/suggestion. Yes, I have tried that
So to answer your question/suggestion. Yes, I have tried that
Re: Newsletters not being sent to all Members
Does these members have it set up in their profiles to receive newsletters?
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Re: Newsletters not being sent to all Members
I mean this:
Profile > Preferences
Allow newsletters: Yes
Each member will have to do this.
Profile > Preferences
Allow newsletters: Yes
Each member will have to do this.
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
Re: Newsletters not being sent to all Members
I understand what you are saying and yes the memebers who have that option at "yes" are the memebers that I am talking about
Re: Newsletters not being sent to all Members
golfaz wrote:I understand what you are saying and yes the memebers who have that option at "yes" are the memebers that I am talking about
Hello Golfaz,
Could you please give me the newsletter date, and to which group you sent the newsletter (all member, a special group,..)?
Thanks in advance
Buttercup
Shadow- Manager
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Language : French, English
Re: Newsletters not being sent to all Members
I have the same problem then if you have a solution, it should be nice to know what to do.
Be aware that I followed all advices you gave in this topic and the problem is still there. If I want to send a newsletter to all members, I have to send it by private message.
I had to make a group with all members in it then I can send newsletters to all by this way only.
Thank you in advance if you have any solution.
Be aware that I followed all advices you gave in this topic and the problem is still there. If I want to send a newsletter to all members, I have to send it by private message.
I had to make a group with all members in it then I can send newsletters to all by this way only.
Thank you in advance if you have any solution.
BoNa07- New Member
- Posts : 10
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Language : English, Serbian, French
Re: Newsletters not being sent to all Members
BoNa07 wrote:I have the same problem then if you have a solution, it should be nice to know what to do.
Be aware that I followed all advices you gave in this topic and the problem is still there. If I want to send a newsletter to all members, I have to send it by private message.
I had to make a group with all members in it then I can send newsletters to all by this way only.
Thank you in advance if you have any solution.
Hello
Could you provide the URL of your forum?
Could you also give me the date of the newsletter your members did not receive?
Thanks in advance
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: Newsletters not being sent to all Members
Here is the URL of forum : http://kometa.forumsr.com/
And the last newsletter I tried to send was on 20 november.
And the last newsletter I tried to send was on 20 november.
BoNa07- New Member
- Posts : 10
Reputation : 1
Language : English, Serbian, French
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