Credits not applied to account

I purchased credits about 4 hours ago and while they typically show up right away, they're not being reflected in my account yet. I'm in a bit of a time crunch because I need them to renew my domain.
http://pugauthority.forumotion.net/

Thanks!

Hi,

Did you buy them via Allopass or via Paypal?

PayPal

Is it possible to extend the time I have to renew the domain? The credits still aren't showing.

What is the date for the domain name to expire?

It expired, but I was told today (via email from Forumotion) that I still have 2 days to renew.

After you purchased the credits, did you try to renew your domain name?

Hi,

If the credits haven't shown then you need to do the following.

Send a PM to Buttercup with https://help.forumotion.com/u6001

Your forum URL
A screenshot of the paypal receipt
The number of missing credits.

I don't know if that's all of the information you need but if its not then you'll be directed by Buttercup.

Hello Amanda

Thanks for providing via PM, information Derri wrote.

I am waiting for your answer

Regards

EDIT: the problem should be solved. Thanks for confirming

The credits finally hit my account and I was able to renew. Thank you!