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User unable to log in using Google Chrome in iOS 9

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Solved User unable to log in using Google Chrome in iOS 9

Post by Brooksy118 on October 16th 2015, 8:04 pm

One of our members is having issues logging into our forum since upgrading to iOS 9, using Chrome. He enters his log in details and gets a message to say he's entered them successfully, but it then returns him to the homepage and he's been logged out again. This happens on both the mobile and classic versions of the site and he's tried deleting cookies, cache, etc.

Safari is fine, but so far it has occurred on Chrome on the following: iPhone 6 iOS 9.0.0 & iOS 9.0.1 and also on iPhone 6S iOS 9.0.1 & iOS 9.0.2.

He can access the site using Chrome on a pc/laptop, so it's just an iOS issue.

Does anyone have any ideas? I've had a search but can't find any topics on it, none of our other members seem to be using Chrome on iOS, so can't confirm if anyone else is having the same issue.

Thanks Smile


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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by Ange Tuteur on October 16th 2015, 8:25 pm

Hi @Brooksy118,

If the user remains logged out without any error after successfully being logged in, it could be a problem related to cookies. Ask the user to check their browser settings and make sure that they're accepting cookies.

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by Brooksy118 on October 18th 2015, 10:32 pm

Thank you for your reply, I'll ask the user to check and I'll let you know how they get on Smile

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by Prof Pat Pending on October 22nd 2015, 2:55 pm

I'm seeing the same thing with Chrome

Rarely use it, but have cleared cookies, passwords and history, but no joy

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by Brooksy118 on October 22nd 2015, 7:42 pm

@Prof Pat Pending wrote:I'm seeing the same thing with Chrome

Rarely use it, but have cleared cookies, passwords and history, but no joy

Oddly enough my users problem seems to have resolved itself. I installed Chrome on my iPad to see if I got the same issue, which I didn't, however when I asked him to check a few more things he replied to say it was now working!

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by brandon_g on October 22nd 2015, 7:54 pm

Thats good to hear Brooksy Very Happy , is this solved?

-Brandon


Remember to mark your topic when a solution is found.

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by Prof Pat Pending on October 22nd 2015, 8:23 pm

I still have the issue.

As I said, I don't use it often, unless I get a report of a problem from one of my members that does.

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by brandon_g on October 22nd 2015, 8:26 pm

@Prof Pat Pending wrote:I still have the issue.

As I said, I don't use it often, unless I get a report of a problem from one of my members that does.

What is the url to your forum? May you ask your users for a screenshot of the problem? Is their Google Chrome up to date?

Information, is key Very Happy.

-Brandon


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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by Prof Pat Pending on October 22nd 2015, 8:37 pm

Forum is here http://freeman-cruisers.forumotion.co.uk

There's nothing to screenshot really.
You add your username and password, click login and you're back at the homepage without being logged in. No error, message, no pop-up

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by SLGray on October 22nd 2015, 8:41 pm

Are they using the classic version?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by Ange Tuteur on October 22nd 2015, 9:31 pm

Hi @Prof Pat Pending,

The only reason I can think for this is that you're not accepting cookies on the browser you're using. To keep you logged in, Forumotion sets a cookie in the browser. If this cookie is deleted, expires, or fails to be set, you'll be logged out. I'd suggest ensuring that you're accepting cookies by going to Settings > Show advanced settings > Privacy > Content settings

Under "cookies" ensure local data is being set.


If it's not that, I'd recommend doing a clean install of Chrome if possible.

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by Prof Pat Pending on October 22nd 2015, 9:56 pm

Hi

Yes I'm using the classic version

Chrome is set to accept cookies and save passwords
All cookies, cache, history and saved passwords have been cleared.

As per the title, this is only since ios9 (which just updated again)

Uninstalled the app and reinstalled, still no good Sad
Logged into a vBulletin forum I frequent as a test, it works


Last edited by Prof Pat Pending on October 22nd 2015, 11:33 pm; edited 1 time in total

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by Brooksy118 on October 22nd 2015, 11:13 pm

@brandon_g wrote:Thats good to hear Brooksy Very Happy , is this solved?

-Brandon

It seems to be for my user, but I'm happy to keep this open for Prof Pat Pending to work out their issue if you like. It would be handy to know the outcome for any future issues if they manage to resolve it Very Happy

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by Prof Pat Pending on October 26th 2015, 2:48 pm

Rather oddly, today it appears to work.
I tried it at various points over the weekend and it jumped back to the homepage without logging in.

I guess you can mark this as solved now Smile

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Solved Re: User unable to log in using Google Chrome in iOS 9

Post by brandon_g on October 26th 2015, 3:32 pm

Glad you managed to solve it, if you have any more problems with this, feel free to send me a pm with the link to this to request an unlock Very Happy.

Topic solved and archived ~ brandon_g


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