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[Only Topic]URGENT: Forum Not Opening / Loading

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Solved [Only Topic]URGENT: Forum Not Opening / Loading

Post by Frank_Wx on March 17th 2016, 10:07 pm

I have a weather forum. A big snowstorm is set to hit the area this Sunday. I have close to 1,000 members. If this isn't fixed I am leaving Forumotion and moving to a new platform. This keeps happening for mobile and tablet users.

www.njstrongweatherforum.com

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by SLGray on March 17th 2016, 10:09 pm

So this is only an issue with mobile devices?


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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Frank_Wx on March 17th 2016, 10:11 pm

Even on tablet using Chrome the pages are very slow to load. Clicking into a thread could take several minutes to load. It either doesn't work at all or its very slow. This has happened a lot lately and it's frustrating my user base. Mobile doesn't work at all according to most members.

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by SLGray on March 17th 2016, 10:14 pm

Have you asked your members if other forums hosted by Forumotion load fine? Also could you explain in detail the issues they are having?


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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Frank_Wx on March 17th 2016, 10:17 pm

Can you give me links of other forumotion sites? The issues are when they go to my URL the site does not load. It's a white screen with the address bar at the top showing the URL. And for those who are able to get on, every time they click into a thread it takes several minutes to load.

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Frank_Wx on March 17th 2016, 10:18 pm

See I'm on my tablet now and this site is very fast. But if I switch to my site it becomes very slow. So it doesn't seem like a Forumotion issue, just something with my site.

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by SLGray on March 17th 2016, 10:19 pm

Do you have many JavaScripts and modified templates?


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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Frank_Wx on March 17th 2016, 10:30 pm

I had a mobile pagination Javascript. I just deleted it and it seems to be working now! Let me see if other members have an issue still

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Frank_Wx on March 17th 2016, 11:31 pm

I figured out the problem. Awhile back I added this Mobile Pagination Javascript because members were complaining they can not go to the last post of a topic. I deleted this Javascript and my forum started working again on Mobile. When I added it back on, the mobile version went back to not loading. Here is the Javascript:

http://help.forumotion.com/t136884-add-pagination-to-the-mobile-version

One of two things needs to happen:

1. This Javascript needs to be updated

2. I need to find another way for users to go to the first and last posts of a thread without having to arrow through page by page

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Ange Tuteur on March 18th 2016, 12:05 am

^^ I tested the pagination on your forum and it appears to be loading just fine. Which device(s) are you using to browse the forum ?

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Frank_Wx on March 18th 2016, 12:25 am

My friend is using an Iphone 6 on Chrome and I use a Samsung Galaxy S6. I deleted the JavaScript again and it seems to be working.......

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Ange Tuteur on March 18th 2016, 12:31 am

Does it happen on a specific topic or all topics with pagination ? This topic I tested it on didn't show any abnormalities.. Think

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Frank_Wx on March 18th 2016, 12:36 am

My friend just sent me a text he can log on OK through Internet Explorer but not on Chrome. He is using his work computer. Just loading the website is much faster without the pagination. It's not a specific thread but the website in general.


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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Ange Tuteur on March 18th 2016, 12:40 am

@Frank_Wx wrote:My friend just sent me a text he can log on OK through Internet Explorer but not on Chrome. He is using his work computer. Just loading the website is much faster without the pagination. It's not a specific thread but the website in general.

The slowdowns happen outside of threads too ? If that's the case then the pagination shouldn't be the problem because it's only for the topics. To be honest, I think it might be on Forumotion's end, because my forum has been loading slow on and off for most of the evening. scratch

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Genesis on March 18th 2016, 1:09 am

@Ange Tuteur wrote:
@Frank_Wx wrote:My friend just sent me a text he can log on OK through Internet Explorer but not on Chrome. He is using his work computer. Just loading the website is much faster without the pagination. It's not a specific thread but the website in general.

The slowdowns happen outside of threads too ? If that's the case then the pagination shouldn't be the problem because it's only for the topics. To be honest, I think it might be on Forumotion's end, because my forum has been loading slow on and off for most of the evening. scratch
Likewise.

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Frank_Wx on March 18th 2016, 1:47 am

Not good Sad

You're right it's not pagination because I'm on my tablet now and it's VERY slow, using Chrome. Horrible. I may have to look into alternatives

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by brandon_g on March 18th 2016, 3:33 am

@Ange Tuteur wrote:
@Frank_Wx wrote:My friend just sent me a text he can log on OK through Internet Explorer but not on Chrome. He is using his work computer. Just loading the website is much faster without the pagination. It's not a specific thread but the website in general.

The slowdowns happen outside of threads too ? If that's the case then the pagination shouldn't be the problem because it's only for the topics. To be honest, I think it might be on Forumotion's end, because my forum has been loading slow on and off for most of the evening. scratch

You think these slow downs should be reported to a pro admin @Ange Tuteur?

@Frank_Wx wrote:Not good Sad

You're right it's not pagination because I'm on my tablet now and it's VERY slow, using Chrome. Horrible. I may have to look into alternatives

No matter where go, there always be server issues at sone point. The internet is not a perfect science unfornatelly, things can break, not work right or slow down. Things happen, we will get this sorted out dont worry. Alteast the servers are stable and not crashing every 5 seconds, now that would be bad. Maybe it is just a heavy traffic day, who knows?

Anyway, all forums are loading perfectly normal for me from my andriod phone, I tested your site as well and it seems to be loading normal speed.

Are you and your users using data to browse or regular wifi? If data, maybe your in weak spots which is slowing it down? I dont know, it seems weird, I just havent noticed any issues today Neutral .

-Brandon


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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by SLGray on March 18th 2016, 5:08 am

Exactly I encountered some weird issues about an hour ago. My administration panel was having loading problems. Sometimes I would get a white page with black dots/spots at the top of the page and once a page that had a yellow area on the left side and no information.


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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Ange Tuteur on March 18th 2016, 6:50 pm

If it's still occurring, yes. However, it hasn't been too bad on my end today, so perhaps they've already resolved the slowdowns. I can't speak for everyone else though.

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Solved connection to forum

Post by PurpleTears on March 18th 2016, 8:01 pm

Technical Details


Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Google Chrome
Screenshot of problem : http://i48.photobucket.com/albums/f215/MichaelsKityy/Image1.png
Who the problem concerns : A few members
Forum link : http://2girlsgraphics.forumotion.com/

Description of problem

i have attached a screen shot , i can get in sometimes but mostly today and earlier in the week either i cannot or it times out.

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by SLGray on March 18th 2016, 8:03 pm

Merged With Other Topic


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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by PurpleTears on March 18th 2016, 8:34 pm

since this was merged has anyone checked this out ???
Sorry i didn't know we should not start our own

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by SLGray on March 18th 2016, 8:40 pm

@PurpleTears wrote:since this was merged has anyone checked this out ???
Sorry i didn't know we should not start our own
Your forum loads fine for me.

PC (Firefox)


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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by PurpleTears on March 18th 2016, 8:58 pm

i dont understand then i have cleared cookies , reset modem and still times out
i dont have this problem with any other place i go.

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by PurpleTears on March 19th 2016, 2:01 am

so i guess since it loads for you then you dont want to look into it ? I could use some help here

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by SLGray on March 19th 2016, 2:44 am

@PurpleTears wrote:so i guess since it loads for you then you dont want to look into it ? I could use some help here
Try clearing your browser's cache.


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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by JennBags on March 19th 2016, 4:18 am

I am also having the same problem using Chrome. The page loads fine on other browsers but not with chrome, which is my browser of choice. I have tried clearing cookies and the cache.

My site is www.thelockinn.forumotion.co.uk

This is the message I get:
This page cannot be loaded using Chrome Data Saver. Try reloading the page.
Debug info: CMLn0vPjy8sCFYZGwgodj1kJcw==

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by brandon_g on March 19th 2016, 6:36 pm

Hello all,

Is anyone else sitll having any issues loading your sites? If so, is it only with chrome that it happens?

We just need to understand completely what it is that is happening and then figure out 100% whether or not its on our end or not before we report it to the pro staff, as they are very busy and we need to completely sure all issues are 100% our end before making any report.

If you still have issue, please be sure to first try clearing your browser cache and cookies on every browser with a problem and/or also clear the forum cookies. You should also try restarting your computer or mobile device and try going on the forum again to see if it has improved.

If after you have done all of this and you are still having issues, please provide us with the following information to help us better understand and diagonse the problem:

Code:
[b]What is the problem (Forum doesnt load at all, forum is loading slow, etc):[/b]
[b]Browser(s) the problem is occuring on ( Firefox, Chrome, Safari, Opera, Internet Explorer, etc):[/b]
[b]The date and Time you last experienced the issue: [/b]
[b]What device(s) were you on when you experienced the issue (I.e Computer, tablets, Cell phones/smart phones, Iphone, Ipad, etc):[/b]
[b]Url  of the forum you are having the issue on:[/b]
[b]Screenshot of the issue (if possible):[/b]
[b]Additional information (if you have anything else to add that isnt covered above, if you have nothing more to add, you can put N/A):[/b]

When posted this will look like: What is the problem (Forum doesnt load at all, forum is loading slow, etc):
Browser(s) the problem is occuring on ( Firefox, Chrome, Safari, Opera, Internet Explorer, etc):
The date and Time you last experienced the issue:
What device(s) were you on when you experienced the issue (I.e Computer, tablets, Cell phones/smart phones, Iphone, Ipad, etc):
Url of the forum you are having the issue on:
Screenshot of the issue (if possible):
Additional information (if you have anything else to add that isnt covered above, if you have nothing more to add, you can put N/A):

We would appericate if everyone could be patient with us and if you still are having issues, following my instructions above and then giving us all possible information on the issue that you can.

-Brandon


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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by Catherina Zhecheva on March 20th 2016, 11:30 am

This was very useful, thanks! Smile

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Solved Re: [Only Topic]URGENT: Forum Not Opening / Loading

Post by RandomSil on March 21st 2016, 4:13 am

Also having users complain of connectivity issues. Figure I should post here other than a new thread.

Following what Brandon posted.
What is the problem (Forum doesnt load at all, forum is loading slow, etc):
Users complain of slow load up speeds, dial up slow. (Forum Wide), when posting Chrome times out and asks to Kill Page/Wait, when someone else posts asks if they want to save it and then times out.

Browser(s) the problem is occuring on ( Firefox, Chrome, Safari, Opera, Internet Explorer, etc):
Chrome, Firefox, Internet Explorer reported problems.

The date and Time you last experienced the issue:
21/03/2016 - 12:12pm AEST (+10 GMT) That is about an hour before this post.

What device(s) were you on when you experienced the issue (I.e Computer, tablets, Cell phones/smart phones, Iphone, Ipad, etc):
Computer, iPad, Smart Phones

Url of the forum you are having the issue on:
http://www.nrlfantasyfanatics.com/

Screenshot of the issue (if possible):
N/A

Additional information (if you have anything else to add that isnt covered above, if you have nothing more to add, you can put N/A):
Multiple Users have complained of this problem. Users have complained about it for the last day or two and have done things like clear cache and cookies.


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