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Newsletter isn't functioning properly

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In progress Newsletter isn't functioning properly

Post by Anzo on August 5th 2016, 4:55 am

Hello,

I usually send newsletter for my users whenever we get a new exciting thing going on. Today we installed a new skin and thought I'd send everybody a newsletter about it. I went o Newsletter management and noticed a couple of things:

1: My past archives of newsletters have disappeared; deleted perhaps,
2: I sent a newsletter but nobody received anything, I asked many of our users and no one did.

This is my forum: http://www.duelacademy.net/

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In progress Re: Newsletter isn't functioning properly

Post by SLGray on August 5th 2016, 8:26 am

It takes time to send newsletters. How long ago did you send the newsletters?


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In progress Re: Newsletter isn't functioning properly

Post by Anzo on August 5th 2016, 8:53 am

About 4 hours ago or something.

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In progress Re: Newsletter isn't functioning properly

Post by SLGray on August 5th 2016, 9:15 am

Also do your forum have many members?


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In progress Re: Newsletter isn't functioning properly

Post by Anzo on August 5th 2016, 10:36 am

Not really, just 14,769 member.

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In progress Re: Newsletter isn't functioning properly

Post by APE on August 5th 2016, 11:27 am

When sending news letters all news letters get held at our servers and held in a queue This can take upto 24hrs to 48hrs this is so the servers don't get overloaded so if you have a big forum with lots of members then it can take upto the 48hrs to be sent and listed in your ACP this is about right.

We added this system some time back to help stop the problems with news letters not getting sent at all.

We ask you to keep an eye on it for the next 2 days and im sure your news letters will be sent soon.

We have 100's of news letters getting send out at the same time and it can take longer then others.





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In progress Re: Newsletter isn't functioning properly

Post by Anzo on August 5th 2016, 7:05 pm

I see. Thanks for letting me know.

But what about my older newsletters? I cannot find them in my archives.

Anzo
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In progress Re: Newsletter isn't functioning properly

Post by APE on August 6th 2016, 12:26 am

they get removed every server dump "every 3 months" i think it was to save space on our servers





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