The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Newsletter isn't functioning properly

View previous topic View next topic Go down

In progress Newsletter isn't functioning properly

Post by Anzo on Thu 4 Aug - 21:55

Hello,

I usually send newsletter for my users whenever we get a new exciting thing going on. Today we installed a new skin and thought I'd send everybody a newsletter about it. I went o Newsletter management and noticed a couple of things:

1: My past archives of newsletters have disappeared; deleted perhaps,
2: I sent a newsletter but nobody received anything, I asked many of our users and no one did.

This is my forum: http://www.duelacademy.net/

Anzo
Forumember

Posts : 316
Reputation : 6
Language : English/Arabic
Location : Baghdad - Iraq

http://www.duelacademy.net/forum

Back to top Go down

In progress Re: Newsletter isn't functioning properly

Post by SLGray on Fri 5 Aug - 1:26

It takes time to send newsletters. How long ago did you send the newsletters?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36639
Reputation : 2441
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

In progress Re: Newsletter isn't functioning properly

Post by Anzo on Fri 5 Aug - 1:53

About 4 hours ago or something.

Anzo
Forumember

Posts : 316
Reputation : 6
Language : English/Arabic
Location : Baghdad - Iraq

http://www.duelacademy.net/forum

Back to top Go down

In progress Re: Newsletter isn't functioning properly

Post by SLGray on Fri 5 Aug - 2:15

Also do your forum have many members?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36639
Reputation : 2441
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

In progress Re: Newsletter isn't functioning properly

Post by Anzo on Fri 5 Aug - 3:36

Not really, just 14,769 member.

Anzo
Forumember

Posts : 316
Reputation : 6
Language : English/Arabic
Location : Baghdad - Iraq

http://www.duelacademy.net/forum

Back to top Go down

In progress Re: Newsletter isn't functioning properly

Post by APE on Fri 5 Aug - 4:27

When sending news letters all news letters get held at our servers and held in a queue This can take upto 24hrs to 48hrs this is so the servers don't get overloaded so if you have a big forum with lots of members then it can take upto the 48hrs to be sent and listed in your ACP this is about right.

We added this system some time back to help stop the problems with news letters not getting sent at all.

We ask you to keep an eye on it for the next 2 days and im sure your news letters will be sent soon.

We have 100's of news letters getting send out at the same time and it can take longer then others.




APE
Manager
Manager

Male Posts : 8609
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

In progress Re: Newsletter isn't functioning properly

Post by Anzo on Fri 5 Aug - 12:05

I see. Thanks for letting me know.

But what about my older newsletters? I cannot find them in my archives.

Anzo
Forumember

Posts : 316
Reputation : 6
Language : English/Arabic
Location : Baghdad - Iraq

http://www.duelacademy.net/forum

Back to top Go down

In progress Re: Newsletter isn't functioning properly

Post by APE on Fri 5 Aug - 17:26

they get removed every server dump "every 3 months" i think it was to save space on our servers




APE
Manager
Manager

Male Posts : 8609
Reputation : 748
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum