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[Only Topic] Mobile Version Log in Issues with Iphones and Ipads

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Pro Admin [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by frontier gander on November 22nd 2016, 5:47 pm

Technical Details


Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Other
Who the problem concerns : A few members
When the problem appeared : Mobile Version
Forum link : http://www.FrontierMuzzleloading.com

Description of problem

Got a few messages and basically they all have gone this way "I absolutely can not log-in from my Iphone or Ipad. I "can" log-in from my computer. I changed my password, logged-out from the site from my computer but can not log-in from IPhone or Ipad. seems like this just started in the last few days. "

It seems like once the upgraded mobile version was added, some of my members are unable to log in using a mobile device.

I can log in with no problems on my phone so maybe there is a permissions setting that I need to look into or its a problem at their end.

Any ideas on what the problem could be?

Also, where in the Admin panel can I find something to do with the mobile version? I've found one area under Display, but that seems to just be for Templates.

Jonathan

Staff edit: Made into only topic ~ brandon_g

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by SLGray on November 22nd 2016, 9:15 pm

Ask them to clear their browsers' caches.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on November 23rd 2016, 1:23 pm

This sounds like one other post
http://help.forumotion.com/t149089-members-unable-to-log-in

I will go a head and make a report on this to our team




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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by brandon_g on November 23rd 2016, 2:58 pm

Hello @frontier gander,

I hope you don't mind, but since Ape already marked this pro admin I went ahead made your topic the only topic.

-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Canada Aquarium on November 23rd 2016, 7:11 pm

In reply to ape (and my thread that was merged here), I have asked people to clear caches, but it doesn't seem to help. I have also asked them to attempt to log in with the classic version of the site, but this doesn't help either. Both are using mobile apple products (iPhone, Ipad). Curiously for my admin level member that cannot log in, I manually changed their password, and they could log in, but as soon as they tried to log in again, it went back to the issue. I have actually done this twice for my admin with the same result. I tried this for a regular member (me changing their password and having them log in) but this didn't work at all.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on November 24th 2016, 7:42 pm

Thank you for your reply i have made a report on this but i need to ask one thing
was this a problem before this update http://help.forumotion.com/t149064-new-update-new-design-for-forums-administration-panel-classified-ads-mobile-pages-mobile-banner
or was it after this update?




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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Canada Aquarium on November 24th 2016, 8:50 pm

@APE wrote:Thank you for your reply i have made a report on this but i need to ask one thing
was this a problem before this update http://help.forumotion.com/t149064-new-update-new-design-for-forums-administration-panel-classified-ads-mobile-pages-mobile-banner
or was it after this update?

The issue began on the Friday (or possibly before) previous to this update.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by frontier gander on November 27th 2016, 6:55 pm

After the update for my members.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on November 27th 2016, 9:30 pm

Thank you this will help us find the bugs and fix them Smile




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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Canada Aquarium on November 29th 2016, 11:28 pm

Any update? I still have members unable to log on.

One of my administrators noted that she was able to log on with an old Ipad with an older IOS, but not with her new ipad (IOS10).

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on December 2nd 2016, 7:33 pm

Thank you for your Update @Canada Aquarium I'm really sorry i have not got back to you on this matter but the problem is still getting looked at and i have not had any more news as of yet Sad




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