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[Only Topic] Mobile Version Log in Issues with Iphones and Ipads

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Pro Admin [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by frontier gander on November 22nd 2016, 5:47 pm

Technical Details


Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Other
Who the problem concerns : A few members
When the problem appeared : Mobile Version
Forum link : http://www.FrontierMuzzleloading.com

Description of problem

Got a few messages and basically they all have gone this way "I absolutely can not log-in from my Iphone or Ipad. I "can" log-in from my computer. I changed my password, logged-out from the site from my computer but can not log-in from IPhone or Ipad. seems like this just started in the last few days. "

It seems like once the upgraded mobile version was added, some of my members are unable to log in using a mobile device.

I can log in with no problems on my phone so maybe there is a permissions setting that I need to look into or its a problem at their end.

Any ideas on what the problem could be?

Also, where in the Admin panel can I find something to do with the mobile version? I've found one area under Display, but that seems to just be for Templates.

Jonathan

Staff edit: Made into only topic ~ brandon_g

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by SLGray on November 22nd 2016, 9:15 pm

Ask them to clear their browsers' caches.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on November 23rd 2016, 1:23 pm

This sounds like one other post
http://help.forumotion.com/t149089-members-unable-to-log-in

I will go a head and make a report on this to our team





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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by brandon_g on November 23rd 2016, 2:58 pm

Hello @frontier gander,

I hope you don't mind, but since Ape already marked this pro admin I went ahead made your topic the only topic.

-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Canada Aquarium on November 23rd 2016, 7:11 pm

In reply to ape (and my thread that was merged here), I have asked people to clear caches, but it doesn't seem to help. I have also asked them to attempt to log in with the classic version of the site, but this doesn't help either. Both are using mobile apple products (iPhone, Ipad). Curiously for my admin level member that cannot log in, I manually changed their password, and they could log in, but as soon as they tried to log in again, it went back to the issue. I have actually done this twice for my admin with the same result. I tried this for a regular member (me changing their password and having them log in) but this didn't work at all.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on November 24th 2016, 7:42 pm

Thank you for your reply i have made a report on this but i need to ask one thing
was this a problem before this update http://help.forumotion.com/t149064-new-update-new-design-for-forums-administration-panel-classified-ads-mobile-pages-mobile-banner
or was it after this update?





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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Canada Aquarium on November 24th 2016, 8:50 pm

@APE wrote:Thank you for your reply i have made a report on this but i need to ask one thing
was this a problem before this update http://help.forumotion.com/t149064-new-update-new-design-for-forums-administration-panel-classified-ads-mobile-pages-mobile-banner
or was it after this update?

The issue began on the Friday (or possibly before) previous to this update.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by frontier gander on November 27th 2016, 6:55 pm

After the update for my members.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on November 27th 2016, 9:30 pm

Thank you this will help us find the bugs and fix them Smile





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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Canada Aquarium on November 29th 2016, 11:28 pm

Any update? I still have members unable to log on.

One of my administrators noted that she was able to log on with an old Ipad with an older IOS, but not with her new ipad (IOS10).

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on December 2nd 2016, 7:33 pm

Thank you for your Update @Canada Aquarium I'm really sorry i have not got back to you on this matter but the problem is still getting looked at and i have not had any more news as of yet Sad





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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Sharonl on December 10th 2016, 3:20 pm

Hi I am also having problems logging in on my I-pad. I can log in on my I-pad and I-Phone via Google but not via Safari

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by ChanelW on December 10th 2016, 4:03 pm

Hello,

Did you use the google as we know Google Chrome downloaded as an app on your device?

Thanks,
ChanelW :rose:

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Sharonl on December 10th 2016, 4:15 pm

@ChanelW wrote:Hello,

Did you use the google as we know Google Chrome downloaded as an app on your device?

Thanks,
ChanelW :rose:

Hi ChanelW

I just used the basic google - not Chrome

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Canada Aquarium on December 10th 2016, 9:26 pm

It has been almost 3 weeks and I still have members unable to log on. Severely hurting my forum.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on December 11th 2016, 10:07 pm

Hello i will make a new report on this now and ask if there is any update on this matter.

I am sorry for the delay on this and will try and get word from the team soon.





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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by The Godfather on December 14th 2016, 4:05 pm

Hello,

I am really embarrassed by this problem that I can not reproduce either on my iPad or iPhone!

By using the mobile version of our forums on these two devices I manage to connect to our forums in a normal way without any problem.

Can you please explain the steps to reproduce it with screenshots if possible ?

thank you

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Kami-sama on December 16th 2016, 6:57 pm

Hey guys!!

I am using an iPhone and having some issues too.
Using Safari in normal - all good. Changing to private safari - adds start to auto load non stop. No way to even press anything on the screen. Horrible. Let me know if I should create a separate case for this. But it might be related. (yesterday everything was working fine. Issue appears on my forum, on help.forumotions.com no. I think it might be related to this: http://help.forumotion.com/t148159p59-ads-cover-login )

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by kyokoong on December 20th 2016, 3:11 am

Hi guys,
I'm also having the same problems in my forum and now my members using Safari on iphone still unable logging in. I'm not sure this information can help you find the bug but if you login or get in forum via App link (like twitter, facebook) It can login. however, It's difficult to always use from links like that.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on December 20th 2016, 11:17 am

Thank you all for your help here we are still looking in to this but we can not make the problem show when we try to log in using the phone or tablet can you please help a little more.

what Iphone are your members using and what Ipad are they using.

Are the items all up to date
Ask you members to make sure all updates are installed and the browsers are all upto date.





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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Jesse Lindgren on December 20th 2016, 3:42 pm

@APE wrote:Thank you all for your help here we are still looking in to this but we can not make the problem show when we try to log in using the phone or tablet can you please help a little more.

what Iphone are your members using and what Ipad are they using.

Are the items all up to date
Ask you members to make sure all updates are installed and the browsers are all upto date.


Hi. I have same issue and I am my forum founder.
I try log in to my iPhone 6 ja iPad mini.
Both are update latest things.

I was try log in google chrome and safar, both fail.

Browser that I can't log in is Google Chrome, Safari
Browser that I can log in is Opera, Opera Coast, Firefox, Dolphon, Puffin, Apollo Browser Google app, Facebook app etc...

So only google chrome and safari didn't work on iPhone and iPad.
Those browsers we use only, so this is big problem right now, me and my forum members

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on December 20th 2016, 4:15 pm

Thank you so much this will help us more to find the problem and fix it.





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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Canada Aquarium on December 21st 2016, 7:19 pm

Just more clarification on my end.

You get the regular log in screen, but it doesn't accept the log in. You get an error saying that the name and password don't match (when they 100% do).

One of my members stated that this was only happening on their iphone 5S, but they tried logging in with an older phone (Iphone 3) and it worked fine. The same was happening for another member, she has a new ipad, couldn't log in, older ipad worked okay. Both of these instances were with safari. I've had some of these members have success in logging in with Chrome, but still not with safari. Definitely a frustrating problem, my log in numbers have dropped significantly.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on December 21st 2016, 9:07 pm

Hello @Canada Aquarium we are sorry you are still having this problem we are working on this and right now our teah team can not create the problem our end but we will keep trying the more we get from you the members the better as every little bit of new data helps our team look for the problem.

Can i ask if your members try and log in on the Classic view can they log in ok or not ?





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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by Canada Aquarium on December 21st 2016, 9:46 pm

@APE wrote:Hello @Canada Aquarium we are sorry you are still having this problem we are working on this and right now our teah team can not create the problem our end but we will keep trying the more we get from you the members the better as every little bit of new data helps our team look for the problem.

Can i ask if your members try and log in on the Classic view can they log in ok or not ?


Either view reproduces the same type of error.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on December 21st 2016, 10:05 pm

Okay thank you this will help lots Smile





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Pro Admin Cannot log in on iPhone

Post by Kimmy on January 10th 2017, 2:36 am

All of a sudden, I cannot log in on my iPhone. I can get to the forum, but cannot log in. It actually happens with another Forumotion board also. And now I just got an email from a member who is having the same issue. I even uninstalled and reinstalled it on my phone.
Any ideas of what the problem could be, and the solution?
Thank you.

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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on January 10th 2017, 2:45 am

@Kimmy

Topic merged
Please remember to do a search on the forum before making a thread as most of the time things like this is already a thread.

Use key words in the search system to find a thread
key word like #Iphone #Ipad #Mobiles will show lots of posts to help you find the right post or if its a thread already open.
Please read our forum rules: ESF General Rules





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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by APE on January 11th 2017, 4:09 pm

ok this link looks to be the same problem
http://help.forumotion.com/t150445-login-works-for-admin-but-not-for-its-user#1036984

I'm now going to make this pro admin





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Pro Admin Re: [Only Topic] Mobile Version Log in Issues with Iphones and Ipads

Post by RRC on January 11th 2017, 5:12 pm

We have an iPad/Safari user in the USA who can't login.
It sounds just like the problems described in the posts above.

His login does work, because he gave me his password and I can login OK on my laptop and Firefox.

I've advised him to try normal (not private) browsing, the normal (not mobile) view of the website, or a Firefox or Opera browser.
I'll report back when he tells me how he's got on - it may be a while because he's a bit of a technophobe.

We also have iPhone (including iPhone7) users in the UK who don't have a login problem.

forum http://dcfc-craic.forumotion.net/

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