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Problem for new member

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Solved Problem for new member

Post by jeffcpr on December 2nd 2016, 7:27 am

Can someone help this person cannot register this is what they keep getting.

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Solved Re: Problem for new member

Post by brandon_g on December 2nd 2016, 8:09 am

Hello,


Do you have captcha enabled?

If so, try temporarily disabling it temporarily so that the user can register more easily to see if that helps.

-Brandon


Remember to mark your topic when a solution is found.

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Solved Re: Problem for new member

Post by skouliki on December 2nd 2016, 9:13 am

hello

maybe this



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Solved Re: Problem for new member

Post by Justin15 on December 2nd 2016, 10:23 am





got same problem my friends can't register

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Solved Re: Problem for new member

Post by SLGray on December 2nd 2016, 10:25 am

Are these members using a mobile device?


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Solved Re: Problem for new member

Post by Justin15 on December 2nd 2016, 10:28 am

Nope

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Solved Re: Problem for new member

Post by brandon_g on December 2nd 2016, 3:26 pm

@brandon_g wrote:Hello,


Do you have captcha enabled?

If so, try temporarily disabling it temporarily so that the user can register more easily to see if that helps.

-Brandon

Did you try my suggestion to see if it helps the issue?


Remember to mark your topic when a solution is found.

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Solved Re: Problem for new member

Post by Justin15 on December 2nd 2016, 4:04 pm

@Justin15 wrote:



got same problem my friends can't register

@brandon_g try your suggestion but not work Mad

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Solved Re: Problem for new member

Post by APE on December 2nd 2016, 6:54 pm

Okay i see this before now the member needs to fill in all the things with a * on them then click save then it will take the member to a page like this
They then have to click the Verify Button about 3 or 4 times then Click Save




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Solved Re: Problem for new member

Post by jeffcpr on December 2nd 2016, 7:34 pm

I changed the forum Unauthorize subscriptions made with the most commonly used spam usernames. : with no success any other ideas. I am also not getting the Verification code under the confirm password line.

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Solved Re: Problem for new member

Post by SLGray on December 2nd 2016, 7:35 pm

Exactly switch it to no and press save, then switch it back to yes and press save.


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Solved Re: Problem for new member

Post by APE on December 2nd 2016, 7:37 pm

What is your forum address ?




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Solved Re: Problem for new member

Post by jeffcpr on December 2nd 2016, 7:49 pm

Still no success some one mentioned "captcha" what is that maybe I can try that.

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Solved Re: Problem for new member

Post by SLGray on December 2nd 2016, 7:56 pm

Please post your forum's link.


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Solved Re: Problem for new member

Post by jeffcpr on December 2nd 2016, 8:05 pm


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Solved Re: Problem for new member

Post by SLGray on December 2nd 2016, 8:10 pm

Have you modify anything recently? The reason why I ask is that the confirmation image does not appear.


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Solved Re: Problem for new member

Post by jeffcpr on December 2nd 2016, 8:46 pm

I don't remember doing any thing to it recently.

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Solved Re: Problem for new member

Post by SLGray on December 2nd 2016, 8:48 pm

Please post your CSS stylesheet here using the code tags.


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Solved Re: Problem for new member

Post by jeffcpr on December 2nd 2016, 9:46 pm

Sorry I have seen the CSS before but not sure where to find it if you could point me in the right direction thanks.

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Solved Re: Problem for new member

Post by skouliki on December 2nd 2016, 9:55 pm

@jeffcpr wrote:Sorry I have seen the CSS before but not sure where to find it if you could point me in the right direction thanks.

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Solved Re: Problem for new member

Post by jeffcpr on December 2nd 2016, 10:26 pm

I think that is the problem nothing shows up in that box.

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Solved Re: Problem for new member

Post by jeffcpr on December 2nd 2016, 11:43 pm

OK so I found "See your forum's basic CSS" section I copies and sent it to you though PM not sure if this is what you are looking for. The spot you showed me to look for my CSS is blank.

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Solved Re: Problem for new member

Post by APE Yesterday at 12:13 am

Have your made any change to your Templates ? it looks to me you have some parts missing when you make an account.




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Solved Re: Problem for new member

Post by jeffcpr Yesterday at 12:43 am

I recently opened up what we call our landing page this is not the main forum just a page for basic info and advertising. Here is the link http://floattubeforum.do-talk.com/

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Solved Re: Problem for new member

Post by APE Yesterday at 12:56 am

Nope that would not be it

did you make any change to any part of your forum like a JavaScript or the Templates ?


Templates are found here:
ACP >> Display Tab >> Templates >> General



JavaScript can be found here:
ACP >> Modules Tab >> HTML & JAVASCRIPT >> Javascript codes management




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Solved Re: Problem for new member

Post by jeffcpr Yesterday at 12:59 am

No this stuff is above my knowledge so I stay away from it all together.

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Solved Re: Problem for new member

Post by jeffcpr Yesterday at 1:03 am

I also see this in the CSS section

Nothing in the CSS


and this is below


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Solved Re: Problem for new member

Post by APE Yesterday at 1:09 am

Hmm ok so now im really stuck on what is going on

give this one last thing a try

ACP >> General Tab >> Forum >> Configuration >> Forum on holiday NO >> Save

Then:
ACP >> Users & Groups Tab >> Users >> Users options >> Allow new members: YES then Save

if that don't work then i will have to make a report about it to our head office as a bug or you could send a PM to me on here With a test account with admin powers so i can look over your forum settings my self if thats something your happy to do then Send me a PM with the username and password of the test account. (If you have one)




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Solved Re: Problem for new member

Post by jeffcpr Yesterday at 1:16 am

they already say no and yes on each of those, I will send you by PM a test link for admin. Thanks

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Solved Re: Problem for new member

Post by jeffcpr Yesterday at 1:20 am

PM sent

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