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Account Locked?

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In progress Account Locked?

Post by canineskiba on February 23rd 2017, 3:14 am

I just started getting back into forumotion recently and on a couple of sites now and now all of a sudden when I try to log in, it says my account is locked?

We have detected suspicious activity related to your email. To unlock your account, please click here and complete the form.

That is what I get. I did the form for it, but still nothing. It's still locked. I wasn't sure if I should contact a certain admin here or is there something I need to do with my computer?

Or would it be easier to make a new account?

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In progress Re: Account Locked?

Post by tylercole on February 23rd 2017, 4:45 am

I'd make a new account and then tell the admin.
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In progress Re: Account Locked?

Post by SLGray on February 23rd 2017, 8:12 am

You should use the contact link in the footer links on the forums where you are having this issues.


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Never post your email in public.

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In progress Re: Account Locked?

Post by canineskiba on February 23rd 2017, 8:32 am

Of this site or the site I'm having an issue with?
Apparently the site's admin hasn't logged in since like may of last year and sadly the moderators have no ability to correct the issue.

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In progress Re: Account Locked?

Post by SLGray on February 23rd 2017, 8:38 am

On the forums where you have the issue.

What happened when you logged onto the support forum?


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In progress Re: Account Locked?

Post by canineskiba on February 23rd 2017, 8:43 am

Um, now it's effecting me on jcink sites... So is it like a spam thing or something? It's my email that is effected I guess ?

When I filled out the form, it seemed to have gone through.

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In progress Re: Account Locked?

Post by SLGray on February 23rd 2017, 8:45 am

It does sound like an issue on your end.


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In progress Re: Account Locked?

Post by canineskiba on February 23rd 2017, 8:52 am

Lovely.
Well I read old threads that sounds like the same issue I'm going through... About a blacklist of spam or something? The support team had helped them out?

I don't know. The email I use for important things and if I can't use it on sites due to this, it's not good.

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In progress Re: Account Locked?

Post by Derri on February 23rd 2017, 8:39 pm

Hi,

Can you provide me with the following information via private message and I can look into this.

1) The error message you get
2) Where you get the error message e.g. Logging in
3) Your status on the forum e.g. member, mod, Admin
4) Your username on that forum
5) Your email address on that forum
6) The forum where you encounter this problem.


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