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Reopen forum

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In progress Reopen forum

Post by Pariz on July 15th 2017, 11:19 pm

I have closed my forum and now I want to reopen it, but I'm looking for the address with which I made it and the password.
Since I changed my address and password, I can not remember now, because it was a few years ago.
How can I open it again? Can you do it?




Last edited by Pariz on July 19th 2017, 8:32 pm; edited 1 time in total
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In progress Re: Reopen forum

Post by Draxion on July 15th 2017, 11:21 pm



NEVER provide your founder's account or email
Please provide forum's URL when dealing with design and appearance issues
Don't forget to mark the topic as when the issue is resolved. This helps the staff greatly.
PM Support is prohibited!
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In progress Re: Reopen forum

Post by Pariz on July 15th 2017, 11:32 pm

When I click on the "recover forum" option, they ask me for the address and passport I made it with. I do not have this. I do not understand what you explained to me. I have to open this forum because I have remained very important private things! Please do this for me because I'm not in any way.
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In progress Re: Reopen forum

Post by Pariz on July 15th 2017, 11:44 pm

It is not just a passport forgotten, it is a problem and the address from which I made a forum
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In progress Re: Reopen forum

Post by SLGray on July 15th 2017, 11:45 pm

Since the required information to me by PM.


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In progress Re: Reopen forum

Post by SLGray on July 15th 2017, 11:47 pm

Wait a minute, are you using the forum's utilities to restore the forum?


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In progress Re: Reopen forum

Post by Pariz on July 15th 2017, 11:50 pm

I tried several times than allowed, but now I can not, because no address or passwords match
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In progress Re: Reopen forum

Post by SLGray on July 15th 2017, 11:56 pm

PM received.


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In progress Re: Reopen forum

Post by Pariz on July 19th 2017, 8:31 pm

I've been waiting for 5 days to open my forum again.
I think this is incorrectly of Forumation
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In progress Re: Reopen forum

Post by brandon_g on July 19th 2017, 8:34 pm

Have you checked your email? SLGray woulda sent you a new password to your foundation email address. Once you reset that, you should be able to get in and restore the forum in the utilities.

-Brandon


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In progress Re: Reopen forum

Post by SLGray on July 19th 2017, 8:34 pm

Please be patient. We have to wait until the main office (France) checks out the information and approves or not the request.


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In progress Re: Reopen forum

Post by Pariz on July 19th 2017, 11:10 pm

@brandon_g wrote:Have you checked your email? SLGray woulda sent you a new password to your foundation email address. Once you reset that, you should be able to get in and restore the forum in the utilities.

-Brandon


??????
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In progress Re: Reopen forum

Post by SLGray on July 19th 2017, 11:15 pm

@brandon_g wrote:Have you checked your email? SLGray woulda sent you a new password to your foundation email address. Once you reset that, you should be able to get in and restore the forum in the utilities.

-Brandon
There is more to the situation then resetting the password.

@Pariz
You need to understand that the staff on the support forum does not work for the company (France). We volunteer our time to give support on the official English support forum.


Last edited by SLGray on July 19th 2017, 11:24 pm; edited 1 time in total


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In progress Re: Reopen forum

Post by Pariz on July 19th 2017, 11:22 pm

OK sory
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