(#4081) Premium package activation problem after upgrade
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(#4081) Premium package activation problem after upgrade
Not sure where to post this,
Having an issue with the forum charging me for premium but its not wanting to change to preimium
my link is dragonforum.forumotion.net , and it says I have over 1000 credits so I don't know what is going on I really don't want to pay 8 dollars again to enable premium when its already charged me.
Having an issue with the forum charging me for premium but its not wanting to change to preimium
my link is dragonforum.forumotion.net , and it says I have over 1000 credits so I don't know what is going on I really don't want to pay 8 dollars again to enable premium when its already charged me.
Re: (#4081) Premium package activation problem after upgrade
The topic was posted in the wrong section, so I have moved it to the correct section.
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Thank you for bringing this up with us. Do you have a screenshot of your ACP showing it charging you for Premium but it not being on Premium package?
Re: (#4081) Premium package activation problem after upgrade
Thank you for the screenshot. From this it appears that your forum is still as a "Free Forum" rather then using any of the current packages that Forumotion currently offers. If you try to purchase a package does it allow you to do so or does it give you an error message?
Re: (#4081) Premium package activation problem after upgrade
Hello @SpyroDragon if you pay by Paypal then it will come out monthly without you doing anything at all.
Thats why it gave you a refund when you made the payment.
As long as your paypal is not stopped every month it will carry on taking the money on the date your first payment date (if set up on the 5th it will come out again on the 5 of next month)
You can not use credits on the monthly system it is only paypal.
if you want to use your forum credits you must buy a yearly package then it will use your credits not paypal,
Thats why it gave you a refund when you made the payment.
As long as your paypal is not stopped every month it will carry on taking the money on the date your first payment date (if set up on the 5th it will come out again on the 5 of next month)
You can not use credits on the monthly system it is only paypal.
if you want to use your forum credits you must buy a yearly package then it will use your credits not paypal,
Re: (#4081) Premium package activation problem after upgrade
Correct.
Monthly - only through a PayPal account
Yearly - forum's credits
Monthly - only through a PayPal account
Yearly - forum's credits
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Re: (#4081) Premium package activation problem after upgrade
hello @SpyroDragon
I detect 2 problems on your forum:
we will analyze this to see where the problem comes from and get back to you as soon as possible
we apologize for the inconvenience caused
Debug : #4081
I detect 2 problems on your forum:
- you activated a monthly Premium package on 28/06/2019 but you never received it.
- one day before the end of your advanced package, you received a refund of the full price of your current package following the upgrade to the Premium, whereas this refund was to be made pro rata to the remaining activation days.
we will analyze this to see where the problem comes from and get back to you as soon as possible
we apologize for the inconvenience caused
Debug : #4081
The Godfather- Administrator
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Re: (#4081) Premium package activation problem after upgrade
Preimium was re-enabled without me doing anything, so it must have been one of you guys, thanks!
Not sure what the heck happened. . . weird.
[Solved]
Not sure what the heck happened. . . weird.
[Solved]
Re: (#4081) Premium package activation problem after upgrade
Your welcome. glad it's fixed now they may want to get back to you on this so i will leave this open for now.
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