Member has problem with forum use

[JaneDoe]

Hi I have a member who is experiencing problems using my forum. They say the quote buttons don't work and that the toolbar/edit buttons in the reply box is not there. 

They are in Web Version. Using an Android tablet and Firefox browser. I have found a topic which seems to indicate issues with Firefox. As I do not have firefox I cannot test it. I would like to enquire whether this is the most likely cause of their issues. And what I can do to help them.

[SLGray]

When you say web version, do you mean a PC?

[JaneDoe]

When you say web version, do you mean a PC?

I just mean they have their android tablet set to the web version on the forum rather than the mobile version. They are only accessing the forum on their tablet not a computer

[SLGray]

Ok.  So the issue is only on mobile devices?   Since I do not have one, I can not test it.

[JaneDoe]

Well I don't think so as most of my members view the forum via their phones and tablets. Again most have their devices set to Web Version and are not having this issue. So this is why I wondered if it is the browser they are using.

But yes I do not know if the same issue would be present if she was using firefox on a computer rather than a tablet.

[Neptune-]

Hello,


Could be related to :
- Browser
- OS Operating system and number of release (ie Androïd 6.0 or iOS 11.2)
- Antivirus software.

[JaneDoe]

Thanks @Neptune-

I will highlight these possible issues to her

Unfortunately the member in question has had her game that my forum is about hacked. So she is currently dealing with trying to get her game back. 

Thank you for your help. I will mark this as solved and hopefully it will help resolve the problem she is suffering on the forum at least

[skouliki]

Problem solved & topic archived. Please read our forum rules:  ESF General Rules